Common problems and answers to shopping on Dangdang

The common problems of shopping on Dangdang are as follows:

Q: My order with fast payment time to pay more than once, can I have a refund?

Payment will be paid after the order (not including the day) of the 5 working days automatically in accordance with the payment method refund, please note that check;

Q: How long does it cost to restore the voucher amount when the purchase order is not signed, not delivered/returned by mail or sent back with the gift card?

1, not signed, not delivered: After the failure of order delivery (excluding the day) two days to confirm the refund, confirm the refund after 10 minutes to restore the corresponding gift card amount;

2, door-to-door return: Courier door-to-door delivery within 3 days after the completion of the refund;

3, Mail return: When the goods returned when the warehouse, the system will be in 10 minutes to restore the corresponding gift amount;

Q: My order is canceled, the amount of the gift card how to return to me?

The amount paid by the gift card will be refunded within 10 minutes after the cancellation of the order, in accordance with the original payment method;

Q: If one of my orders is out of stock, will the amount paid for the voucher be refunded?

The coupons will be apportioned according to the goods participating in the trial voucher, and the goods not participating in the trial voucher are not involved in the allocation. The formula for the coupon allocation is: The amount of goods that are out of stock (returns, etc.)/the total amount of the contribution of the goods * using the total amount of the gift certificate.