Customer service is one of the key factors affecting the conversion rate.

The four key factors that affect the conversion rate include: sales volume, description, Word-of-mouth and customer service, when customers see the product description has been moved, and your sales are good, and other buyers of the evaluation is good, then, this time, he will be through Wang Wang contact you, for a shop, this is a very important step, Because, customer service is to talk about business, this stage is to decide whether the last part of the deal, even in the proportion of transactions accounted for more than 90%. All, I think, to do a good job in customer service is very important.

As a customer service, we must understand that as a customer service three major tasks, only understand the following points, can be clear how to do a good job in a customer service basic work:

1, the first task of customer service is to sell the goods out

Usually, the customer actively contact the seller, then in this time, the seller mastered a certain initiative, this time, can sell things, depending on whether customer service has two major professional knowledge, the first is the professional knowledge of commodities, the second is about customer service communication skills knowledge. Be flexible with your customers ' questions, such as customer concerns, or problems that some customers don't understand, such as 0 risk commitments, email, etc., and you need to make this clear to your customers.

2, the second task of customer service is to make customers laugh

We know that good word-of-mouth is very important to customer impact. Then, in this step, we have to pass a good attitude and service to make buyers laugh, buyers happy, he will be in the evaluation of the time to give you a good evaluation, which for us to build a good reputation has a very good help.

3, the third task of customer service is to promote other goods

This is what we can call the chase, after the buyer buys the required goods, we sell him other goods, thereby increasing sales and sales. But the task is based on the first two tasks, and only after the buyer has purchased the required goods, will it be possible to purchase other goods.

SEO people in Guangzhou (http://www.seoren.org) It seems that for Taobao sellers, customer service can not exist deceptive ingredients, the description of the product itself has exaggerated ingredients, if the customer service is not honest, the buyer received merchandise with the expected difference is very far, then, in the evaluation of the time, The impact of Taobao Word-of-mouth marketing of the three elements will certainly give low points. Good customer service is not a simple matter, to achieve the level of gold customer service, the need for continuous summary and efforts, especially the need to master communication skills.