Enterprise Knowledge Portal solution

1. Portal requirements

Enterprise Informatization construction has always been driven by two engines: management needs and technological development. From the perspective of management needs, the emergence of new management ideas and management methods and the problems encountered by enterprises in the production and operation process need to be solved as the main driving force for promoting the informatization construction of enterprises. Because of the hierarchical management and organization refinement, the information system is centered around different management stages and management functions, such as the procurement system, production system, sales system, and financial system, these systems design a complete business chain into one management unit.

From the perspective of technology development, due to the unbalanced technical status, the experience of various manufacturers and the service scope constraints, to the inconsistency of platforms and tools, in addition, the lack of management process and management system standards makes the compatibility and integration between various information systems a problem.

These problems of Enterprise Informatization have led to the "information islands" problem of enterprises. It is currently a hot topic in the IT field to solve the integration between "information islands.

On the other hand, with the wide application of Internet in the enterprise information system, the enterprise information system is extended from serving employees and enterprise management decision-makers separately within the enterprise to external suppliers and partners of the enterprise, extends to customers and agents. Through e-commerce, new commercial applications must be considered by enterprises. How e-commerce systems interact and share information with internal information systems (such as financial management, ERP systems, and OA Systems) has become a significant feature of Enterprise Informatization in the Internet era.

To solve the problem of "information islands" and the interaction between the Intranet and the Internet, the IT solution has gone from System Integration (SI) to Enterprise Application Integration (EAI ), an EIP-Enterprise Information Portal solution.

The intermediary of the Integrated management support platform and business support platform is the EIP system. An Enterprise Information Portal is an application system that enables enterprises to associate and store various information and knowledge inside and outside the enterprise in real time, enables employees, customers, and partners to access the personalized information they need from a single touchpoint.

The Enterprise Information Portal has three purposes:

• Single point of access: access through a browser or other mobile devices through a unified corporate homepage;
• Application Integration: integration of existing application systems;
• PERSONALIZATION: Provides personalized information or interface representation for different users.

2. Concept of enterprise knowledge portal

Enterprise Knowledge Portal (ekp) is a new form of EIP. Ekp is more concerned with internal employees and information content. It is a combination of Knowledge Management System (KM) and Enterprise Information Portal EIP. In general, EIP is more concerned with the integration of business processes and internal and external networks.

Ekp is the unified entrance to related theme content involved in daily work of enterprise employees, employees can learn about the latest news, the work content of the day, and the knowledge they need to complete the work. Through the enterprise knowledge portal, any employee can contact other members in the team in real time, find experts who can help or quickly connect to relevant knowledge. The Enterprise Knowledge Portal is intended for enterprise employees. Its establishment and use can greatly improve the knowledge sharing within the enterprise, and thus improve the work efficiency of enterprise employees.
The Enterprise Knowledge Portal integrates information integration, knowledge classification, personalized display, and system resource management.

• Application and data integration

Because enterprise information may be stored in multiple data formats, the knowledge portal must provide sufficient information retrieval and information sharing capabilities.

Ekp uses a web browser interface, which is simple, practical, and effective. All users can access the information they need through a single interface, that is, the enterprise homepage. For enterprise application systems, this is a thin client application mode. system maintenance only needs to be performed on backend servers, which can be quickly upgraded, reducing maintenance costs and making it easier for users to use.

• Knowledge classification and content management

Information Extraction and classification means that metadata is automatically retrieved from various information sources in the portal and helps users identify the relationship between various information sources. Information can be shared and disseminated only by Extraction and classification.
Through integration with existing application systems, ekp enables users to access all information through a single channel. This integration does not simply add web links on the page, but integrates the original applications through a core component server to obtain relevant data and information in other application systems.

• Personalization

The information displayed through the ekp interface can be customized (I .e. personalized) to provide personalized services for users of different roles. This personalized feature saves users time and provides security assurance because they can only see information that they are interested in or that they have access. For example, managers can quickly process the urgent information of the day, while business analysts can mine different levels of information for detailed financial or supply chain optimization analysis.

• System Management Integration

The portal system uses unified account management, and uses directory service systems (such as MS ad and LDAP) to allow consistent user accounts and passwords to log on to all enterprise information systems at a time, including the knowledge management system.

The portal system uses permission control and personalized knowledge display to provide integrated information services for internal employees, partners, and customers through consistent information portals and login sites.

3. Enterprise Knowledge Portal System

The Enterprise Knowledge Portal System ekp's IT implementation includes three layers:

1. The core of ekp is the enterprise knowledge management (KM) system and other information systems. The KM system provides basic ekp services, including the implementation of enterprise knowledge resource management and knowledge management processes (dynamic processes of knowledge identification, collection, organization, sharing, promotion, application and innovation) and the strategic environment of knowledge management (such as strategic planning, organization, culture and evaluation ). KM systems need to share data with other IT systems through EAI and knowledge mining to achieve application and data integration.

Basic knowledge portal services include:

Experience Knowledge management:Case management, knowledge documents, work summary, expert network, training system, and examination system;

Transaction Collaboration Management:Standardize the system, approval process, document flow, personal workbench, and team room );

Organizational Culture Management:Internal forums, online surveys, greeting card systems, electronic journals, staff activities, and cultural windows;

Information Publishing Management:Homepage management, news system, and email;

System Maintenance Management:System Configuration library, reminder system, login configuration library, network domain search, and help system;

Optional extension modules:Personnel file management, ISO document control management, contract management, book management, and technical support;

Knowledge management tools:CKO toolbox, Knowledge Promotion, knowledge map, knowledge evaluation, and knowledge audit.

Extended Portlet:Enterprise applications can be easily extended by using the built-in Portlet and blue-ling extended Portlet on the IBM platform, including MS Exchange server integration, the Lotus collaboration component integrates with the real-time and quick customization of stock, weather forecast, flight information, and other common materials.

2. ekp is based on the technology platform of ekp middleware. The ekp and EIP technical platforms are consistent, that is, the portal system middleware. The ekp System of lanling is based on the IBM WebSphere Portal Server product, provides all-in-one components necessary for building an enterprise portal system, including application server middleware, personalized servers, directory management, security management, data integration and development tools.

3. The enterprise knowledge portal system (ekp) is used to integrate the knowledge management system based on the portal platform, including knowledge presentation (unified portal and personalized customization), System Management (unified account and one-time login SSO), Knowledge Integration and sharing, collaboration process integration.

4. Implementation of the Enterprise Knowledge Portal System

How to plan and implement the knowledge portal system is a real problem in the informatization construction of enterprises. Based on the IT implementation and model of the above knowledge portal, we believe that the prerequisite for implementing the knowledge portal is the integration of the corresponding knowledge management system and other information systems. The so-called portal is the "integrator ".
The methods and steps for implementing the knowledge portal are as follows:

1. Establish a portal system framework

The uniformity of knowledge portals is that the system has unified system standards, specifications, and architecture. Users can access the enterprise knowledge portal through a unified browser and mobile devices, because it can compile portal pages (including HTML, XML, JSP, and Portlet) in any type of markup language ). Through the J2EE-based standard technology (of course, it will soon be available. (net technology available) to implement enterprise application modes in a multi-layer architecture, and establish a standard framework for enterprise information systems for unified programming, unified system interfaces, and data access modes.

The knowledge derived from different business systems is presented in the most appropriate way to provide decision-making basis for decision makers and business managers of enterprises. The specific level of enterprise integration depends on the actual situation of the enterprise and the specific needs of the application.

2. interface integration and customization

One of the main objectives of an enterprise knowledge portal is to customize the portal experience of end users. To this end, you can use the portal platform (IBM WebSphere Portal Server-WPS) to provide end users and administrators with custom content and page appearance and layout representations, as well as the corresponding tools, the topic experts can customize the content to meet the needs and interests of each visitor in the knowledge portal system. At this stage, through the classification of knowledge and permission planning, the browser-based applications are unified according to the Rule interface portal, and the enterprise portal, Department portal, and individual portal requirements are achieved at multiple levels, create unified access interface rules and styles.

3. System Management Integration

The premise of unified entry and interface personalization is that the unified account management and authentication and authorization system play a role. In general, the knowledge portal system uses the directory service to unify the account and password of the KM system and the internal information system, and implements a login. Enterprise information systems generally use LDAP servers, Microsoft ad, and relational databases to manage user account information. The knowledge portal system implements centralized account management through directory ing and one-time login (SSO.

4. data integration and knowledge presentation

Data integration is the most basic layer of integration, that is, data sharing, data synchronization, and data transmission between different enterprise systems. For example, querying enterprise data in a relational database system through a browser or viewing transaction information in a transaction processing system is an example of data integration. Data integration and knowledge presentation are a natural extension of personalized interfaces. There are mature techniques and methods for data integration and knowledge mining to achieve deep integration, such as EAI and XML specifications.

5. workflow integration

Compared with data integration, workflow integration is a high-level integration and application logic integration. By implementing process integration, the application logic and processes of different business systems are organically combined to effectively eliminate "information islands ". In this way, the operations of enterprise processes can be extended to other different systems and the entire enterprise.

Through these steps and methods, the knowledge management system and other IT systems can be integrated with a knowledge-centric, personalized system.