After more than half a year of ERP projects, we finally entered the final stage. Now we are about to withdraw to Beijing after providing training to our customers, I don't know what Beijing tastes like (^_^). After several ERP trainings, I will summarize some training experiences and share them with you here.
First,
Develop reasonable training plans
First, we need to work out a reasonable training plan based on the business of the current ERP project and then work out the organizational structure of the enterprise. It is necessary to clearly specify the training time, training duration, training content, participants, and other information. The consistency and integrity of some services should be taken into account during the preparation of training content. For example, for the inventory module, it can be taken out separately as a part of content for training, from raw material warehouse receiving-Raw Material Warehouse picking-finished product warehouse receiving, so that the inventory module can be independently trained, of course, the participants must be taken into account accurately.
Second,
Support from customer leaders
The first step is to develop a training plan and give it to the company's leaders. First, you must get the approval of the leaders so that you will not be too laborious to make the training plan go smoothly on time. Because the leadership arrangement is better than finding the corresponding business department staff. Therefore, obtaining leadership support is also an important step.
Third,
Make effective training materials
After completing the first two steps, we need to prepare training materials and prepare materials for each training module separately based on the training content in the plan. The training materials include the following parts: training Content, business flow chart, business rules, and business module description. First, we need to clarify the main content of the current training course so that everyone can have an overall understanding. Second, we need to draw a flowchart to concatenate the business to be discussed with charts, after all, it is faster to see the image than to read the text, and the image is more intuitive. Once again: plan the rules to be followed by the current business and list them one by one. In this way, when you are familiar with the business, you must first familiarize yourself with the rules to be followed. Just like playing a game, you must first be familiar with the rules of the game. Finally, the business module in the streaming process is briefly described for reference as an outline during training so that the content you are talking about will be consistent and will not fall into a specific part.
Fourth,
Timely control of training time
According to the training duration in the plan, you should try to finish the content within the specified time. This level seems easy and is actually the most difficult to grasp. In this case, you need to take control of the training time and key points in a timely manner, and point the points one by one. Similar content passes by and ends. During the training process, the customer will raise such questions, and even discuss the responsibilities of the enterprise internal Department (which is most often encountered during leadership training ), at this time, we should try to tell the customer to ask questions after the training, so that your training can be completed smoothly within the specified time. Of course, after the training, we should reserve some time for you to ask questions, for collective answers. In this way, you can leave without any problems after the training. It will not take up the time of everyone, but it is also a confession to the customer.
Fifth,
Actively solve customer problems
The questions raised by the customer during or after the training should be answered in full as far as possible. If the problem cannot be solved on the spot, remember that before the next training, only by solving the remaining problems can the training function be realized, because the training should not only solve general problems, but also solve some common problems encountered by the customer at ordinary times.
Sixth,
Conclusion and return visitIf the leadership did not participate in the training process, we should make a training record to regularly report the training progress to the leadership. In addition, after the training, we should promptly remind the customer to actively use the system, in order to locate and solve the problem on the spot, so as to avoid future problems, it is a good explanation for the customer and himself. I want to talk so much about it. This is a bit of experience that has been summed up during these training sessions. It is also a solution that I can find after encountering problems during the training process; training is actually a very important step, because even if your ERP system works well, but the customer does not use it, or even cannot use it, then your ERP also fails, what is the most difficult ERP, it is the most difficult to implement. Good implementation and training are also one of the important steps. During the training process, we should actively show the advantages and highlights of ERP and increase the customer's confidence. This way, the implementation of ERP is a step away from success.
