October 25 ~ In May November 10, I was preparing to go to Hubei and Henan for a service system inspection. The reason why I was able to leave was that during this period, I mainly set up a testing platform and conducted basic sap CRM training for users, too many procedures and requirements have not been involved. On Sunday (October 22), we conducted basic knowledge training for sap crm. The speaker is the god code's cheny ., he mainly embedded the sap training documents in the god Code Template and explained it mechanically. Like sap consultants in the past, the ppt files were not translated. In the past, SAP consultants, apart from PPT presentations, were mostly able to talk about it in a vague manner. This consultant basically went through this article, and even had several inaccurate interpretations. The weakness of SAP consultants is not all SAP consultants, but some are actually sap channel and implementation partners. Most of their lectures are based on SAP training documents, which are basically not flexible or available, most of the documents are not localized (translated), and sometimes sap's special names are referenced to hear the customers in the fog. From this point of view, if the sap name is not too big, it is estimated that the customers will be impatient for a long time. It is hoped that sap will pay attention to software localization in the future, and strengthen the localization of training, so as to contact the actual situation of Chinese enterprises. In fact, this training focuses on the basic concepts of installation points, primary data, and service processes. After the training is completed, the trainees are tested. I also seem to have a wrong answer. I think that installing a product list can help you quickly find customers during sales, but in fact these questions are not covered by the consultant during the lecture. Therefore, we will re-discuss some concepts at five o'clock P.M. tomorrow and analyze and explain the test questions. Unfortunately, I will fly to Wuhan tomorrow. Below are the test questions and answers. CRM service module training Test 1. which of the following does not belong to the master data of the CRM system service module?. business partner data B. product master data c. installation Point (Product Database) d. BOM Data 2. product master data includes:. material Data B. service Data C. financial data D. guarantee data 3. which of the following statements about the Installation Point (product list) is true?. record the customer's service history B. quickly find the customer C. after the customer buys the product, the information is displayed. D. the Interaction Center can quickly find information such as guarantee and repair records. 4. a. receive customer notification-> resource allocation-> Create Service Order-> confirm service-> Financial Processing B. accept customer notification-> Create Service Order-> confirm service-> resource allocation-> financial processing C. accept customer notification-> Create Service Order-> resource allocation-> confirm service-> financial processing D. accept customer notification-> Create Service Order-> resource allocation-> Financial Processing-> service confirmation 5. possible product items in service validation transaction processing:. service product item B. item C. sales product item D. billing item 6. the transactions that can generate financial invoicing are handled as follows:. service Order B. service validation C. task List D. service Contract 7. the following CRM Customer Complaints and return service procedures do not include:. borrow credential B. integrated with R/3, return and recycle C. credit credential D. repair order 8. which of the following methods will be used to obtain the pricing in the CRM service order?. CRM system B. middlewarec. ipcd. RFC answer: 1.d 2. ABCD 3.acd 4.c 5.abd 6.bd 7.d 8.c
