Windows 7 Problem-Feedback Recorder tool

If you have to give others technical support, I believe there must be a lot of painful memories, such as to let the other party detailed, accurate description of the specific process of the problem. Windows 7 now offers a particularly good utility: the problem-feedback recorder (Problem Steps recorder).

The tool can be viewed as a screen-recording software, but it's not a video, it's a document, and it's very simple to use: When you enter "Psr.exe" in the Start menu search box, a little something like a Windows recorder appears at the top of the screen, and then click "Start Record" ( Start recording), users can gradually reproduce the problem of the place, the VCR will be automatically screenshots each time you click the mouse, and add the corresponding comments; After the recording will pop up a dialog box, so that users fill out more questions and comments, and finally generate a compressed MHTML report file and save, Send it to the Help object.

The resulting report is actually an XML file that includes a screenshot of each action by the user and highlights the mouse-click area, and supports viewing in a slideshow, even allowing more details such as the cursor XY coordinates to be mined from.

Brief illustration: