Internet + times CIO How to realize enterprise IT value transformation

Starting from the information age, the innovation of IT technology and the change of enterprise management show the trend of alternating rising. In the fierce business competition, enterprises must constantly change to adapt to the changes of the market and users, and the cloud computing, big data, mobile Internet, Internet of things and other new technologies to the whole society has brought about the transformation of the enterprise to the Internet transition crossroads. How to make full use of big data technology to integrate existing IT resources, system resources, manage resources, coordinate it and business objectives, and promote the sustainable development of enterprises, has become a problem that CIOs, COO and even CEOs must face and solve at present.

Enterprise it from closed to open

Traditional enterprise ERP, CRM and other IT systems at the beginning of the selection of the use of tight coupling, chain-integrated closed mode of construction and management, different business systems using a completely independent host system, network structure, storage systems, software systems, business data between various systems and resources can not be shared, This causes the traditional IT system development maintenance cost is high, the resource utilization is low, the foundation platform expansibility is bad, not only has a large number of information island in the system, but also because of different period business goal inconsistency, even it demand runs counter.

With the rise of mobile office, the popularization of third-party enterprise services and the accelerating process of front-end mobile internet, closed IT system fence is opened rapidly, business complexity is getting higher and the traditional it architecture is difficult to adapt to the rapid business change brought by the Internet tide, CIOs need to provide enterprises with more open, agile, Flexible Internet architecture, the broad cloud of IT architecture is an inevitable choice.

IT Management full embrace of business

In the past, the CIO and IT department's main job is to ensure the stable operation of IT systems, the pursuit of IT components of the operational status and performance quality, do not need to consider the business development of the IT system needs change, this stay at the technical level of management, to "system stable running time 99.9%" and other indicators to examine the performance of IT operations management, caught in the "heavy technical quality, light business indicators" error.

With this as the goal of the IT management system, in order to deploy a separate monitoring system for different applications, IT departments must simultaneously deal with multiple sets of management tools, different forms of warning, separation of failures and complaints, not only the low level of management automation, and greatly reduce the use of IT resources and maintenance personnel efficiency, It is also a major disconnect between the IT department and the business unit.

In the highly competitive Internet + ERA, the higher the business dependence on it, the greater the impact it has on the business, the ITIL management system established according to the IT Infrastructure Operation Index has not been able to meet the needs of enterprise it Internet development, must re-establish in line with the Internet + Business operation and maintenance index system and management platform, This puts forward higher requirements for enterprise management: How to closely relate operations and business, and even directly promote the overall management of the core height of the enterprise.

CIO will become the core of enterprise management

Aron, vice president and fellow analyst at Gartner, said in a recent global CIO survey: "The traditional it category is the control of IT organizations, such as ERP and Crm,cio more focus on the enterprise back-end business process automation, and in the digital age, it from the backstage to the foreground, From closure to openness, the CIO's goal is to enable every employee in the enterprise, every customer outside the enterprise, to increase their digital knowledge and to apply digital innovation to achieve their goals and inspire them from different perspectives to achieve business innovation. ”

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The digital transformation advocated by foreign it community is equivalent to the domestic Internet + transformation, and in another "business 2020:cio in the digital transformation of the role of change" information map can also be clearly seen in the tide of industrial change, The embodiment of CIO's own value is inseparable from business model innovation and enterprise core business transformation. In the process of driving IT departments from cost centers to value centers, CIOs need the power of a professional business operations solutions provider to achieve significant results with minimal cost in the shortest possible time.

Cloud Intelligent Business operation and maintenance system is the user experience as the core, to business value-added as the goal, on the basis of the original IT system, business, IT support and management of three dimensions to effectively comb business processes, business results, business efficiency and business evaluation data and based on the front-end user experience of it performance data, Through a unified big data platform for acquisition, storage, processing and trend prediction analysis, finally through the data visualization tool to the analysis results in the form of reports and trend map presentation.

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In the face of complex market changes, any business fluctuations in the enterprise should be immediately traced to the IT system, and the first time accurate positioning and cause discovery, and then with big data visualization let operations, operations and enterprise managers at all levels of real-time understanding of the status of the business. Therefore, in the promotion process of Internet + transformation, CIO's position in the enterprise management system is rising, gradually from the past business support role into the management core of the enterprise. As it functions become operational, CIOs will gradually replace COO as a direct leader in business operations and data operations, and are expected to eventually grow into CEO of the enterprise.

Internet + times CIO How to realize enterprise IT value transformation