Internet Product Planning: Message Receipt function

"Declaration": This article only discusses the message receipts (receipts), and reply to the message not a dime relationship.

I believe everyone in the use of Foxmail to receive mail, have encountered this situation, see the following figure:

Click Yes, it means you have received an email from each other.

Be familiar with it, a receipt for a message, or an email receipt, which means you've received an email, that's all.

All right, start talking. The reason for this is that my colleague asked me this morning why I had never given him a receipt (receipt), and that's how I answered him.

As the sender's role, his demand is to send a message after himself, want to know whether the other party received, it is so simple, so there is a message receipt so a function of the production. Is this function simple? Simple enough, as long as the first set up, then all the mail will be sent with a receipt, and then as long as the recipient point "yes" on it, everything in the background program automatically completed, really simple enough.

Frankly speaking, the starting point of this function is good, but really useful? And how many people are using this function? How many people have ordered "yes" after receiving the email? from the recipient's point of view, is this feature good enough?

First, the message receipts are automatically ejected when the recipient has not seen the message content. Excuse me, I have not seen your email content, do not understand you let me do something for you, you first let me give you a clear receipt of the message, from the user psychology, this is what?

second, from the screenshot can also be seen, "yes" button only 1, and "No" and "X" is 2 buttons, from the ratio of buttons, I have 66.6% of the operation is not to give you a receipt.

again, if I close the receipt in advance, after I read the mail and no mail receipt of the Send button, I just want to give you the receipt at this time there is no entrance.

And as I, a recipient, is so understanding: mail receipts, is a default acceptance commitment. It's not just that I get emails so simple, the implication behind it is: OK, I got your email, you said the things I already understand, I will be in your email to help you deal with. Yes, that's how I understand it. A person's commitment, is closely related to his personal credit, looks like a simple message receipt, but behind the recipient's credit, may I ask who dares to give you the receipt easily?

In fact, similar things are often encountered at work. A personal story: early in the market survey, and the customer talk very well, but when I proposed to sign a letter of intent with the client, almost all the customers began to get puzzled, and even began to refuse to sign. At first I thought it was a matter of negotiation skills, but when all the other colleagues came back together, it was a very common situation to find that the client refused to sign. Although we have repeatedly stated that the letter of intent does not represent anything, just a simple cooperative intention, but in our survey of more than 150 enterprises, only about 2 of the enterprises signed. In fact, this is the personal credit issue mentioned above. Once I sign or send a receipt, I accept what you gave me, and I guarantee my verbal commitment with my credit. If so, who dares to give you an email receipt easily?

Well, the topic pull back, since I was doing product planning, then I am, how to plan mail receipts this function?

Sender: The end of Compose Message page provides a "Add Message receipt" Radio box, default is not selected. This allows the sender to choose whether or not to request a receipt when they need it. ...... Why the end of the message, in fact, because the end of the message is more than the location of the attachment, from the user's behavior habits, this location will not be too objectionable, and will not conflict with other feature buttons. Of course, you can also choose to place in another location, but do not conflict with important action buttons such as "reply".

recipient: The end of the message content page provides a button to "tell each other that the message has been received" (or other text), so that after the recipient has read the content of the message, you can choose to give each other a receipt.

OK , so simple to do a bit of adjustment, solve the sender and the recipient of both sides of the problem. Turn both sides from passive acceptance to active choice. As a matter of fact, before the mail receipts are set up once, it is not a good idea to have all the messages permanently in effect. If I send a lot of emails at a time, if everyone gives me a receipt, how much time do I have to delete these receipts every day?

When I answered my colleague this way, the question was not solved. He asked me again, how did the sender know if the recipient had received the email? I have also done the following explanation:
1, for the outgoing mail, the general important mail is sent after the completion of the telephone to notify the recipient and receive a clear reply to the message received.
2, for the company's internal mail, the general is directly to the face-to-face oral inform each other to receive mail, or directly roar so a voice.

Then my colleague asked me a question about the weekly report I sent in Friday, why I did not send a mail receipt request, nor did I tell them verbally, so I replied:
1, I deliberately did not do so. Because you are new, and you are all do is planning work, the planners of the most basic requirements is that they should be proactive to ask more attention to detail. first of all, our department requirements are foxmail every 1 minutes to receive a mail, followed by foxmail in the screen after receiving the message will be in the lower right corner window tips, so you can basically ensure that you can see the first time the message. If you did not see the email, then from the time I sent the email to the answer I asked for a couple of hours, during which time, you had enough time to read the mail, and we also asked to pay more attention to the mail. Well, when this is the case, you haven't replied to me yet, only to prove that you have a problem with your work attitude.
2, at the same time I deliberately left a loophole in the mail, just want to see you in my request, have been after their own thinking. As a planner, the demand department will not give you a very clear request, more often just colloquial sentence "I want a What kind of function, probably similar to the appearance of XX", nothing more. At this time, the planners need to think about the deep meaning behind and with the needs of the Department of detailed communication, leading communication. If a planner doesn't even think about it, what else can he plan?