Like programming, communication is also an art Series 1 (the best communication attitude)

Communication is indispensable for life, study, and work. In the current era of more teamwork, communication becomes more important, and communication has risen to the artistic level, I am here to share my experiences and experiences on communication that I have learned all the time. I hope to help and inspire my friends who have read this article.

1. Best communication attitude 1.1 understand your communication direction

There are three directions for communication:

(1) Superior: elders, superiors, and leaders

(2) Parallel: Colleagues, classmates, friends, siblings

(3) Lower: younger generation and subordinates

First of all, we need to understand the direction of communication. For different communication directions, we need to adopt unnecessary communication methods and skills. In the following articles, we will share them with you one by one.

1.2 make others prepared for communication

Communication has a certain purpose, but you cannot say your ownPurposeThe average person does not dare to directly say "I am looking for you for a few purposes today". Some Words cannot be mentioned in my heart. To be honest, you can simply say something straight, this kind of open-door approach is often reckless. People who have no psychological preparation can't accept it all at once and are easy to hurt people.

1.3 telephone communication

Be more careful with phone communication because you do not know the other Party's situation.(What is the environment and people around you?When making a call, pay attention to the speech content and grasp the key points.

1.4 privacy

Do not ask questions about others' privacy,To avoid embarrassment from the other party.For example, the salary and marital status are not easy to talk about. We should not ask such things or talk about other people's problems in public. Many people think they are familiar with each other, I often talk about these things in the QQ Group. In fact, the parties are reluctant to make public, but because they do not speak out, they often think that they have a good relationship with the other party, and they are arrogant about themselves.

1.5 Communication Process

In the process of communication, you must be cautious about the end and think twice. In the process of communication, you must stabilize your emotions, listen only to the content of the other party's speech, analyze the truth in the words, and do not care too much about his tone, ensures the quality of communication. Once a person has no face, he will be angry and angry will become unreasonable. Once he has no reason, he or she will be useless. Therefore, he or she must stabilize his or her mood to communicate.

1.6 do not adopt a bipartite approach

To understand what others say, It is good or bad. If nothing happens, it is not good. If it is hard, it is not hard. For example, if you and your subordinates say that you have worked hard, they generally say that they do not work hard, but they are willing to do it. When you say that they say that this is hard, they will say it's not hard for you to come, and they will passively neglect your work.

1.7 Communication Principles

Communication cannot be spoofed, and you should not be honest. To be honest, direct speaking is generally the worst. We need to know how to communicate with each other. Don't be surprised. It's not a matter of communication, even if the other party is in a good mood. For example, if a needs to communicate with B for a long time, a encounters B on the road and a asks B,"Have you eaten? What's better recently?", This sentence of A is stone, asking B's mood. If B answers"Where are you?It seems that B is in a bad mood and is not suitable for communication. If B answers the question "B has just eaten and has been pulling, it seems that you have been mixing well recently ", it proves that B is in a good mood and can be further communicated. A said, "Let's walk and chat together ". So a and B talked for three hours. If a says "I want to talk to you for two or three hours" at the very beginning, it will scare people away.

1.8 sales Communication

We need to know that customers want to buy things but do not want to be disturbed. When we go shopping, there is always a salesman next to what we wanted to buy, I may not want it at last. What is the reason? I will further analyze it in future articles.

1.9 successful communication

Communicate with each other and adapt to the situation.

Reference cases:

(1) Kong Ming and Zhou Yu

When Zhou Yu was killed by Kong Mingqi, Kong Ming was about to come to Dong Wu for mourning. However, at that time, Dong Wu thought that Kong Ming had killed zhou Yu and wanted to kill Kong Ming. But if Kong Ming could not survive, this knot cannot be solved, affecting the Alliance's anti-CaO plan. For Kong Ming, this is necessary communication.

Kong Ming was very smart. He did not say anything about the definition of the case. Before he got off the ship, he began to cry. While crying, he took out the image of Zhou Yu and sang the edited mourning poems, he had been crying for Zhou Yu's spiritual position, and finally tried to hit his head. The most sad result of the audience was Kong Ming. They also blocked him from hitting his head. Finally, everyone thought Kong Ming was not the kind of person, maybe Zhou Yu's death does not have a lot to do with him, and he can communicate successfully!

(2) Liu Bei dumped Alibaba Cloud

When Liu Bei escaped the difficulties, he lost his son, and Zhao Zilong, the single-riding savior, took him back to Liu Bei. Liu Bei made an amazing move, he threw his son to the ground. Because Liu Bei's arm was very long and his knees crossed (his hands crossed his knees to cover the Emperor's Emperor), his height would not be too high, then I said a very important sentence, "for your child, I almost lost a big party." This is not just for Zhao Yun, but for everyone present, some people in the place may think about things that will happen to your Liu family in the future.

If Liu Bei directly said thank you to Zhao Yun in another way, or according to the western work orientation, he would be concerned about whether Alibaba Cloud is injured or not, and everyone would feel cool.

A word can be said to be xingbang, a word can be lost to the State, a special manager and a leader.

1.10 balance of communication

When a manager is a manager, he cannot keep fighting or be discouraged. We are discouraged and strengthened over there.

First, ask yourself to stabilize your mood, then find a way to stabilize the mood of the other party, and then communicate.

Wait for an emergency. When you do a good job, the other party must be in a stable mood.

1.11 communication between managers

The people on the top should not release commands or policies at will, so that others can say that they still have the opportunity to make changes. Otherwise, you can change it as soon as you change it. If you do not change it, you just need to use it for your own use.

If you do something wrong, the grass-roots apologize ends, the cadres treat the guests ends, and the top officials scold the end. It is difficult for senior executives to make public apologies. As a result, when the senior manager loses his temper, he mostly apologizes and accepts it if he understands it well.

 

 

Author: Vicky
Introduction:Educators
Sign:Never forget the past, never forget the future