Recent project work involves working with multi-party hardware and software service providers, exposing many of our communication problems are summarized as follows:
- Unclear communication purpose, no preparation before communication, resulting in communication failure to achieve the desired effect;
- Delay communication work, feel the completion of the work can be completed, and then to communicate;
- Does not record the communication content, causes other people to be unable to understand and assists the communication;
- Too pay attention to etiquette, work cooperation is different from interpersonal communication, too much attention to etiquette will cause delay, we need to solve the problem quickly;
summed up some telephone communication skills, hoping to improve the efficiency of communication.
- Clear the call target, ready to ask questions before communication, prioritize (which must be resolved, which can be slowed down), too many problems can be sent to each other in advance;
- Record, (which issues have been resolved, which questions have questions, the next focus of communication);
- Repeat the emphasis (clear matters, to-do);
- The final email will be copied to the relevant parties (communication, communication, direct leadership, project manager, Department manager);
- Principles to be aware of in communication:
- Have doubts, do not wait, immediately communicate;
- Ask in the end, do not leave doubt;
- The other party needs time to deal with, clear the time limit, the guarantee period is reasonable;
- During the waiting period, the communication time is at least two times a day;
Managing phone communication skills from a bit of a glance
