People, things, things and knowledge connecting enterprises--the third kind of survival mode of enterprise IM

Enterprise IM Status: Embarrassment

Traditional enterprise im in the completion of chat, group, file transfer, audio session and other traditional IM functions, found themselves into an awkward situation, because the function of "homogeneity", these functions, QQ also has ah, other IM manufacturers also have. So the IM vendors began to think and change, mainly in 2 categories:

1, the traditional IM function to do fine, and integration of simple office functions.

• such as nail nail "nail", through the message receipt feedback, to remind the task, even connected to group chat, as well as mail integration, one-click Approval and so on.
• IMO has a rich message type, including text, voice, pictures, files, geographical location. Even conversation content can be generated by a single key task, schedule.

IMO text, voice, file dialogue content can be a key to generate tasks, schedule

2, focus on enterprise assistance.

• Simple chat and Teambition's light web App portfolio.
• Combination of KK and land Ray Oa.

But to do the above content, but also only to improve the communication links. How to give full play to the advantages of enterprise IM portal, so that im generate greater value?

What I am thinking now is the people, things, objects and knowledge that connect the enterprise.

Connecting people

There are always a variety of requirements in the enterprise which business system should be used to satisfy. Such as

1, release a training notice, detailed introduction of the content of the training

2. Revelation of Lost Property

3. Rent-Seeking

4. Poster edition

5, HR release an internal push demand

6, ...

The above requirements can be achieved through a circle of corporate colleagues like the circle of friends. The types of messages that can be pushed by the colleague circle can be varied. Enterprises using enterprise IM, often more than 1000 of the scale, because the floors and departments are isolated, people often do not know each other, young enterprises exist single group problems, matchmaking paired by luck. And the current is a personalized publicity, need a platform to show their own. If you define a "personal style" push type in a colleague circle, give everyone a chance to show, if it is single, greatly increase the opportunity for colleagues to understand the promotion of friendship, happiness of working for employees in the long-term peace of mind in the enterprise.

The preliminary idea of Enterprise colleague Circle

Connection thing

1, OA to do reminders

2, Enterprise Calendar class: Personal, Team calendar, reminders, meeting notifications, or similar to "nail" a simple task reminder

3. Process approval

4. Report Chart Display

5, Business System query Access

6. Task Management Integration

7. Email Alerts

8, ...

Connection material

and enterprise in the use of asset equipment systems to integrate with each other to achieve

1, on the IM can query staff in the use of equipment, such as notebook model, the use of life, etc.;

2, the chart query a department of equipment accounted for, the cost situation, depreciation information;

This part of the custom development will be more. Can form the independent integration and IM asset equipment system products, and docking the third-party asset equipment system interface.

Connectivity Knowledge

Existing enterprise knowledge management has the following problems:

1, the entrance is too many, OA, portal, knowledge system, NAS, mail ...

2, difficult to share, no interaction, anyway, write a document upload up on the line, as to who attention, remind who see, what feedback, regardless of, only for the archive is enough. For example confluence, the Knowledge tree node level is deeper.

3, the permission settings are too dead, do not want to share and interact, such as SharePoint document library

The ideal enterprise knowledge management should be open, interactive, and establish a sharing chain, conducive to enterprise, departmental training and sharing.

Mode:

Enterprise knowledge management = Knowledge Base + Enterprise SNS + Publish subscription + external interface + full-text crawler

1, Knowledge Base: Im itself should not provide knowledge file archiving function, can rely on the enterprise's own knowledge Base, OA, Nas and other systems for storage, IM only concerned about the connection, if the enterprise does not have OA, Nas and other equipment, IM team can consider building open source file system

2, Enterprise SNS: the establishment of a knowledge point, just like a node in the Enterprise (employees) released a transaction, with sharing, interactivity, and colleagues can be combined with the circle, according to the organizational structure to limit the scope of the circle to share.

3, publish the subscription, through similar RSS information aggregation method, subscribe to the area of interest, such as I am interested in Java Network development, then subscribe to colleagues of this kind of topic

4, external interface: to respect the user's current use of the platform, such as developers accustomed to use Cnblogs, Oschina, CSDN and other blog systems to share knowledge, do not have to allow users to replace the system, only need to provide interface, through the technical means of synchronization blog classification, subscription update (blog system has RSS mechanism). Im only need to display titles and categories

5, full-text crawler, enterprise self-use of the knowledge base system generally through the built-in or purchase of crawler plug-ins can achieve full-text query, and integrated Cnblogs, Oschina, CSDN and other third-party heterogeneous blog system, although can be stored by the title to query the title, or classified search, but there is no way to query the full text, Can be through the staff associated with the blog system crawler storage, the establishment of database storage, a mature open source crawler can choose, such as WebMagic, Nutch.

Initial prototype of IM integrated enterprise knowledge

The original article classification on the blog system

Perform Synchronization on IM

"My knowledge base" after synchronization

Connect people, things, things, knowledge closely through IM, this, QQ is unable to get involved, rooted in the enterprise, the general demand for the product form, the personalized needs of deep customization, and step by step to the traditional IM function to achieve stable enough, this is a non-monopoly enterprise IM survival way.

People, things, things and knowledge connecting enterprises--the third kind of survival mode of enterprise IM