Project Manager desk manual Study Series [20]-improve your communication skills

Communication is not just about speaking, but about speaking and listening. Therefore, it only involves one aspect of communication issues, instead of listening skills.

There are five factors that affect whether a person is a good communicator or a poor communicator. They are self-concept, listener, clear expression, anger and self-disclosure.

1. Self-concept

One of the most important factors that affect our communication with others is our self-concept. Self-concept is how we view ourselves. Self-concept includes many parts:

Who we are, what our positions are, what we do, what we do, what our values are, what we trust, and so on.

2. Effective listening

All of our communication problems are caused by bad listening habits. A valid listener not only listens to words, but also to the meanings of words. This includes understanding what the speaker's mood is.

There are two main reasons why people cannot effectively listen: one is that they are irrelevant to the speaker, and the other is that they are considering how to respond to what the speaker said, so I missed what the speaker was talking about.

3. Clear Expression

To communicate effectively, follow the following rules:

1. Know what you want. Are you notified? Get information? Advice? Let someone do something, change his behavior, or stop him from doing something?
2. Decide who you want to communicate. Is it the entire group? A person?
3. Determine the best mode of communication. Is it written, verbal, or both?
4. Use a non-verbal clue to determine if you have the desired response.
5. Flexibility. Before you can let others know, you need to be willing and be able to change your communication.

4. Deal with anger

If we want to have a healthy relationship with others, we must be able to express our feelings locally. Binvennu provides the following suggestions on sentiment handling:

1. Perceive your feelings.
2. Acknowledge your feelings, especially those that are considered "bad" or unwilling.
3. Accept the responsibilities caused by your emotions.
4. Tell people how you feel.
5. Learn from understanding your emotions.

5. Self-Disclosure

If you want to have a really good relationship and communicate with others, you must be willing to reveal your own things to them to help them understand you.

Self-Disclosure: the more we know each other, the more effective communication.

6. Content and relationship

Each communication involves two parts: a message that transmits your content; a definition of the relationship between the person or team you are talking.

7. metadata transmission.In communication, we not only define the relationship, but also pass the true meaning of our speech through the means used during communication. This is called metadata transmission, which is about communication.

8. Communication interruption

9. conditions required for effective communication

Common cultural background

Common expectations

Motivation for communication.

10. Sensory preferences and communication

In our society, the basic system of communication is vision, followed by hearing, followed by motion (touch.