Recommendation of a foreign SaaS product-olark

Olark
Www.olark.com
It is a well-known online customer service tool abroad.

The reason why many Chinese entrepreneurs fail is that they want to do everything on their own and do not use existing resources. As a result, everything is made and everything is useless.

We should study foreign small teams well. They only do one thing and do it very well! This is also the secret to their success in starting a business, because the small team wants to succeed, it is better than a large company's market, the core competitiveness lies in the product, the product is great, in order to succeed.

When working on workxp, we need a tool that communicates directly with users. We first want to find such a tool, instead of doing it ourselves.

We found that olark is the best, and it is what we want. It also gave us some small surprises, so we will share this good thing with you:

The installation configuration is very simple. According to the official guide, it is easy to complete. add several lines of js in the project.CodeYou can

The open jabber protocol is used, so you can use Gtalk, iChat, and so on, so you can log on to the mobile phone.

It can see who is online, where all is from, and what page is being viewed

When the customer service is offline, the message is sent to your email.

After all the communication content with the user is completed, it will be recorded in the CRM as a contact.

I personally like open products very much. When two open products come together, it will bring a lot of surprises!

When we connected olark to workxp, we only needed half a day of work.

Now, if you use olark and workxp, after the customer communicates with the customer service personnel through olark, all the communication records will be automatically synchronized to workxp, A new contact will be created in workxp, and a note will be added under this contact to record all the content that has just been communicated. How is it? Is it seamless? This is the benefit of openness!

The following is the olark:

If you do not open it, it will be in the lower right corner (you can set the position by yourself)

After opening:

We use a version of $15 per month. It is enough for the moment and can be upgraded at any time if it is not enough. (There is a free version !)

I really appreciate the benefits of SAAS. In the future, there will be fewer and fewer traditional software, instead of such simple and practical SaaS applications.