Resources used to solve Windows XP startup Problems

 

Resources used to solve Windows XP startup problems view the products used in this article

Note: This article applies to other versions of Windows (excluding the version you are using ). The content of this article may not apply to your computer. View Windows Server Help and Support Center

The release number of this article was chs308041

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• Introduction
• More information
  • An error message is received when the computer is started.
    • Configure windows as not loading the file or service mentioned in the error message
    • Check whether new programs have been installed on your computer.
  • The computer stops responding when Windows XP is started.
    • Start the computer in Safe Mode
    • Use the Device Manager to determine if the problem is related to the device driver.
    • Use the System Restore tool to restore the normal status of Windows XP
    • Use the "Last correct configuration" tool to restore the normal status of Windows XP
    • Execute local upgrade to fix Windows XP installation
    • Make sure that the CMOS/BIOS settings are correct.
    • Confirm that the hard disk or file system is not damaged
  • After the upgrade, the previously loaded programs will not be started
• Reference
  • Recommended Knowledge Base articles
  • How to find a solution through the Microsoft Product Support Service Website

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Introduction

This article describes how to solve the startup problem in Windows XP. After following the articles or steps in each section, try to start the computer to determine if the problem has been resolved. If you still cannot start your computer, continue reading this article... This article describes how to solve the startup problem in Windows XP. After following the articles or steps in each section, try to start the computer to determine if the problem has been resolved. If you still cannot start your computer, continue to read the next section of this article.

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More information

Receive an error message when you start the computer. If you receive an error message when you start the computer, perform the steps described in the following two sections. If you do not receive an error message when you start your computer, go to "receive an error message when you try to start Windows X...

If you receive an error message when you start the computer, perform the steps described in the following two sections. If you do not receive an error message when you start your computer, go to the "stop responding when you try to start Windows XP" section.

Configure windows as not loading the file or service mentioned in the error message

If the error message mentions a file or service, the file or service may be listed on a tab in the System Configuration Utility (msconfig.exe. If the file or service is listed, close it by executing the procedure outlined below. If this file or service is not listed, continue with the next troubleshooting step in this article.

For more information about disabling a file or service by using the System Configuration Utility, click the following article number to view the article in the Microsoft Knowledge Base:

310353
(Http://support.microsoft.com/kb/310353/) how to perform a clean boot in Windows XP

For more information about how to use computer management to disable the service, click the following article number to view the article in the Microsoft Knowledge Base:

310602
(Http://support.microsoft.com/kb/310602/) how to disable services or devices that impede Windows Startup

Contact the manufacturer of the problematic service for more help.

Note:: For more information about files or services that cause problems, contact the Microsoft Product Support professional for help. For more information about how to contact a support professional, visit the following Microsoft Website:

Http://www.microsoft.com/support (http://support.microsoft.com /? SCID = http % 3A % 2f % 2fwww.microsoft.com % 2 fsupport)

If Windows XP is installed by the computer's original device manufacturer (OEM), contact them for help on this issue.

Check whether new programs have been installed on your computer.

If you have recently manually deleted a program or Windows component from your computer, related information left on your computer may cause problems. To delete a program or component, first reinstall it, use the add or delete program tool, or delete it according to the manufacturer's instructions.

To delete a program from a computer, perform the following steps:

1. Click Start, click control panel, and then click add or delete programs ".
2. In the program list, click the program to be deleted, and then click Change/Delete ".
3. The system prompts you "are you sure you want to delete this program ?" When the problem occurs, click "yes"

If the program is not listed in the "add or delete programs" tool, contact the manufacturer for instructions on deleting the program.

Go back to the top and stop responding when you try to start Windows XP

If your computer stops responding when you try to start Windows XP, see the articles listed in the following sections or follow the steps in the following sections.

Start the computer in Safe Mode

For more information about how to use security mode to solve Windows XP problems, click the following article number to view the article in the Microsoft Knowledge Base:

315222
(Http://support.microsoft.com/kb/315222/) Description of safe mode startup options in Windows XP

For information about how to disable services or devices that impede Windows Startup, see article 244905 in "Recommended Knowledge Base articles.

Use the Device Manager to determine if the problem is related to the device driver.

You can use the Device Manager to check and change the devices that can be configured by software. If a hardware device uses jumper pins or DIP switches, you must manually configure the device.

For more information about how to use the Device Manager to resolve device conflicts, see article 310126 in the "Recommended Knowledge Base Article" section. For more information about how to troubleshoot unknown devices listed in Device Manager, see article 314464 in "Recommended Knowledge Base articles.

Use the System Restore tool to restore the normal status of Windows XP

You can use the System Restore tool to return the computer to the previous working state. "System Restore" creates "snapshots" for key system files and program files, and stores the information as restore points. You can use these restoration points to return Windows XP to the previous status.

For more information about how to use the System Restore tool, see article 305084 in the recommended Microsoft Knowledge Base Article.

For more information about System Restoration, click Help and Support on the Start Menu ". In the search box, type system restore, and click OK ".

Use the "Last correct configuration" tool to restore the normal status of Windows XP

If windows is not started, use "Last correct configuration" to restore the normal status of Windows XP. To do this, follow these steps:

1. Start the computer, and then press F8 when Windows starts to start. The "Windows Advanced options" menu is displayed.
2. Use the arrow keys to select "Last correct configuration (the most recent settings you have configured)", and then click "OK ".
3. If the Start menu appears, use the arrow keys to select "Microsoft Windows XP" and click "OK ".

   Windows XP starts the computer by using the registry information saved during the last shutdown.

Execute local upgrade to fix Windows XP installation

Try to fix Windows XP installation by performing local upgrade. Typically, running setup from the Windows CD-ROM can fix corrupted Windows installations.

For more information about how to perform Windows XP Local upgrade, click the following article number to view the article in the Microsoft Knowledge Base:

315341
(Http://support.microsoft.com/kb/315341/) how to perform a Windows XP on-site upgrade (reinstallation) to confirm that the CMOS/BIOS settings are correct

Make sure that the CMOS/BIOS settings are correct.

Warning: This process may involve changing the CMOS settings and bios. Changing the computer BIOS may cause serious problems. Microsoft does not guarantee that it can solve the problem caused by changing the BIOS. You are at your own risk to change the CMOS settings. Incorrect or damaged CMOS and bios settings may cause startup or shutdown problems.

Microsoft cannot provide specific instructions for changing CMOS and bios settings because these settings are computer-specific. For information about the correct CMOS and bios settings on the computer and how to check and modify these settings, see the documentation that is included at random or contact the computer manufacturer.

Note:: Insufficient or damaged internal battery can damage the CMOS or BIOS settings.

Confirm that the hard disk or file system is not damaged

Make sure that the hard disk or file system is not damaged. Start your computer from the Windows XP CD-ROM, load the Microsoft Recovery console, and then use the chkdsk command line utility. This may solve this problem.

Important: It is recommended that you use the Recovery Console as a senior user or administrator. To use the Recovery Console, you must know the administrator password.

For more information about how to use chkdsk to check and repair damaged hard disks, see "use Recovery Console" and "use Recovery Console Command Prompt" in the following article:

307654
(Http://support.microsoft.com/kb/307654/) how to install and use Windows XP Recovery Console

Note:: If the chkdsk Command reports that it cannot access the hard disk, your hardware may fail. Check all cable connections and jumper settings on the drive. For more help, contact your computer repair specialist or computer manufacturer.

If the chkdsk Command reports that all hard disk problems cannot be fixed, it may be that the file system or master startup record (MBR) is damaged or cannot be accessed. Please try the Recovery Console Command (for exampleFixmbrAnd
Fixboot), Contact the data recovery service department, or partition and format the hard disk.

Important: For further assistance, contact the computer manufacturer or Microsoft Product Support professional.

Only qualified personnel are allowed to repair your computer. The failure of the Computer warranty may be caused by the repair of your computer by unqualified personnel.

If you repartition and format the hard disk, all information on the hard disk will be lost.

After upgrading back to the top, the programs previously loaded during startup will not start

After you upgrade your computer from Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition to Windows XP, previously, programs loaded during startup may not be listed in the notification area (the rightmost of the taskbar) and will not be automatically started when the computer is started.

For more information about how to solve this problem, see articles 298427 and 303561 in the "Recommended Knowledge Base articles" section.

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Reference

For more information about how to solve the startup problem in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base: 242518... recommended Knowledge Base Article

For more information about how to solve the startup problem in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

242518
(Http://support.microsoft.com/kb/242518/) Long pause 244905 appears during Windows Startup
(Http://support.microsoft.com/kb/244905/) how to disable services or devices that impede Windows Startup 249000
(Http://support.microsoft.com/kb/249000/) Windows Advanced options boot menu 252448 does not appear at startup
(Http://support.microsoft.com/kb/252448/) How to Create a MS-DOS network boot disk 2000 in Windows 266169
(Http://support.microsoft.com/kb/266169/) How to troubleshoot problems with standby, sleep, and shutdown in Windows 2000 298427
(Http://support.microsoft.com/kb/298427/) how to restore disabled boot programs 300886 after upgrading from Windows 98 or Windows Millennium Edition to Windows XP
(Http://support.microsoft.com/kb/300886/) Description 303561 of the restored boot program option used when upgrading to Windows XP
(Http://support.microsoft.com/kb/303561/) Windows XP shortcuts in the "Boot" group do not work 306084 when the computer is started for the first time
(Http://support.microsoft.com/kb/306084/) how to restore the operating system to previous State 310126 in Windows XP
(Http://support.microsoft.com/kb/310126/) Use Device Manager to resolve device conflicts 314464
(Http://support.microsoft.com/kb/314464/) how to resolve unknown device issues listed in Windows XP Device Manager 244601
(Http://support.microsoft.com/kb/244601/) How to fix unknown device issues listed in Windows 2000 Device Manager

Back to the top, how can I find a solution through the Microsoft Product Support Service website?

If you still cannot solve the problem by executing the steps in this article or by viewing the recommended Knowledge Base Article, you can use the Microsoft Product Support Service website to find a solution to the problem. The Microsoft Product Support Service website provides the following services:

• Searchable knowledge base
  To search for technical support information and self-help tools for Microsoft products, visit the following Microsoft Website:
  Http://support.microsoft.com/default.aspx? SCID = FH; ZH-CN; kbhowto & SD = gn & Ln = ZH-CN (http://support.microsoft.com/default.aspx? SCID = FH; ZH-CN; kbhowto & SD = gn & Ln = ZH-CN)
  
• FAQs
  To view FAQs and important support information about a specific product, visit the following Microsoft Website:
  Http://support.microsoft.com/default.aspx? SCID = FH; [Ln]; winxpfaq & Product = WINXP (http://support.microsoft.com/default.aspx? SCID = FH; % 5bln % 5d; winxpfaq & Product = WINXP)
  
• Microsoft Product Support newsgroups
  To contact your colleagues and the most valuable Microsoft Professional (MVP), visit the following Microsoft Website:
  Http://www.microsoft.com/communities/newsgroups/en-us/default.aspx (http://www.microsoft.com/communities/newsgroups/en-us/default.aspx)
  
• Software and software updates
  To find software and software updates in the Microsoft download center, visit the following Microsoft Website:
  Http://www.microsoft.com/downloads/search.aspx? Displaylang = ZH-CN (http://www.microsoft.com/downloads/search.aspx? Displaylang = ZH-CN)
  
• Other supported options
  To use the Web to raise support questions, call Microsoft Product Support or provide feedback, visit the following Microsoft Website:
  Http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/pss_intro.mspx
  Http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/pss_intro.mspx)
  

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