Some suggestions on business process monitoring

An important sign of business process maturity is that processes can be accurately and appropriately detected and controlled. After the enterprise completes a BPM project, there is a lot of work to follow. One of the long-term tasks is monitoring the process. Enterprises need to set the scope of monitoring, monitoring indicators, monitoring the implementation of the work. The following summarizes some of the issues that should be noted in business process monitoring.

Needless to say, some nonsense, such as the monitoring of the process to follow the objectives of the enterprise, understand the obstacles in the process and so on. I want to say something that I think is important.

1. The sequence of monitoring should be simple to complex, from coarse to thin

Process monitoring projects should be carried out in a gradual manner. At the beginning of the START process monitoring work, a small number of monitoring should be selected, and then gradually extended to other processes. For each process monitoring, follow the principle from coarse to fine progressive. The benefit of doing so is plainly a rational use of resources. For monitoring, exactly what to monitor, the level of monitoring, in itself is a need to continue to demonstrate the process, and can even say that there is no correct answer. So the Stones method is appropriate for finding the best monitoring solution for your business.

2. For important monitoring points, we must seriously treat

Enterprises should select the critical monitoring points to take seriously, these monitoring points on the impact of corporate profits have a direct impact. For example, three basic metrics: customer, finance, and operations. Monitoring should focus on these areas

3. The purpose of monitoring is not only the efficiency of the process

When we set up monitoring metrics, we aim to improve the efficiency of our processes. But we see a strange phenomenon, some enterprises have high efficiency, can not provoke the process, but the output of the product is very poor. This is to focus on the efficiency of the process, and at the expense of some optimization products, improve product characteristics of the steps. So we monitor the process, can not only monitor efficiency, how to cooperate with the improvement of output is very important, it is necessary to have a balance between efficiency and output.

4. Don't be superstitious about industry standards

Establish the appropriate monitoring standards for their own enterprises, do not superstition industry standards. Some so-called industry standards can only be achieved under certain circumstances. Therefore, each enterprise should be based on their own situation to develop appropriate process monitoring standards.

5. It department monitoring is becoming more and more important

More and more enterprise business has been electronic, the operation of enterprises more and more rely on IT department, customer satisfaction is increasingly affected by IT department performance. IT department is no longer a simple, often criticized by the Enterprise cost center. Monitoring of the IT department's workflow should be a new focus for monitoring and reporting.