To do the technology and other service friend's sincere words

I am 23 years old, I have done it this industry has 5 years of time, "from the computer company to IDC, which related companies have been a lot." Today, see Likui Brother's article is feeling by heart. So many years of voice also want to vent.

Younger brother because like computer, contact very early ' later with a friend of mine into a computer company. The boss dried up the first one weeks. I'm not going to be able to repair the printer. I have no choice but to leave. I felt a sense of accomplishment at work at that time. But it was copied. It's a bit of a loss.

The internet is too expensive, MOM does not give money, I went to do the network management ' then knew my master. At that time, he was like a friend to play games, learn to maintain. The responsibility of network management is responsible for collecting the money and buying things. To solve other minor problems. have done for 2 months, also touched don't prick the fastidious person, But then maybe my kid. Don't embarrass me with the problem. I think it's easy to do it well.

When I graduated, I didn't go to college. ' Personally, I don't think that being a college student can make a lot of progress, people depend on their own environment to change their life. I didn't choose this way, my mother was very dissatisfied, then we were not very good at the time. I was playing with my teacher for 1 years, every day in contact with internet cafes, Most of them are the large-scale maintenance and establishment of Internet cafes. Practice makes perfect. I saw them doing 2 a night of internet cafes, a newly established. A family to do maintenance. 2 people (is my teacher at that time with a disciple), all finished overnight. I envy their ability and technology, decided to learn. The teacher sent me to his friend to do the maintenance of Internet cafes. This is the so-called Internet Café Technician. I am a technical vegetable, a lot of problems are very strange ' I start to feel panic ' no one around me I sometimes feel helpless. At that time can not call the master, he did not come to help me. I have no temper. I want to do it by myself. Watching people surfing the Internet. I'm not cool. It's OK to bite the bullet. It's on call. Sleep in the daytime and work in the evening.

Then completely graduated, I entered my city now the best computer company, at that time I feel that there is no technical too much pressure to start formal contact service This industry, customer type of people I put them into the following categories
1 kindness and kindness to the technician is very respectful and polite I say they don't say two go to their maintenance often be Schwain little bribe
2 lively and passionate type like to discuss the topic of technology and so on topics like to discuss and very enthusiastic often also become very good friends
3 hate to draw type in related technical aspects and you take a lot of don't know that the truth and you are antagonistic sometimes not the station
4 shameless despicable type likes to criticize in front of boss is always in the presence of God command you never give Haolian to see
5 Bird Type This kind of customer really makes me speechless I can't have a temper with them and there's no reason why his request is your responsibility.
Of course, we can't use rude language to make people uncomfortable.
Overall also said that the above customers are divided into simple and complex 2 kinds of it.

From the individual to the company to the unit, I contacted the different categories of people in the working class. I'll introduce my own experience to you.
A man, to do technical maintenance is not a disgrace. After we straighten our attitude, head up and stop the chest. Stride forward to the destination.
People say that first impressions are important. Whether it's from the phone or the meeting, we use the most gentle language and smiley face, but don't overdo it, but it's annoying.
Personally, I received a phone call to say hello step back to get to the point. If the phone can be resolved, it is convenient to return a call to them.
If the other person is angry, I will give him one of the greatest comfort, explain the problem size ' temper burst, let him first send out the fire. ' Then it's up to you. If you want to quarrel, just hang up. Wait till he comes face-to-face.
On the phone to promise customers things, put down immediately to do, just work and responsibility. Have special message to the customer.
Of course, after seeing customers, politeness first ' look at people and talk, meet and their size can be relaxed, solve the problem is OK.
When I met you, I didn't see you. We should not be angry because of the injury of dignity. "The same is true for his eyes. Language should be the best.
The key point is that. We'll solve the problem when you solve the problem OK. All the worries and worries of customers are swept away. Other aspects of the talk.

Give a few real examples.
I faced the BOSS of a private company because we gave him a problem with the network. Take the phone and arrive at once. He didn't talk to me, and I didn't say anything directly, and asked him about his company's network. Fix the problem and wait for a while. Make sure everything is OK. Knock on his door. A polite word. The problem has been solved because of the XX problem. Pay attention to which areas, you can reduce. And then the door is closed. A dashing person. Out of the door all unpleasant forget the brain.
The boss of a public institution, that airs big. I have not said any words, I was trained n sentence. If a friend who has a heart can be patient, ' look at the color. If you go through a lot, you'll be able to fix this kind of customer quickly. I was just holding on to it ..... Endure again. At ordinary times everyone can scold me sb. But I'm at least a professional, waiting for him to vent. I'm going to fix it right away. When I was just doing it, I had to scold him secretly. Tmd.. But now smile. Find a place to drink tea and flirt with a girl. It was his loss, ' a joke. Such a situation. You should see a lot of it. Reply to finish, try not to say too much about the technical words. Say something polite. As a result, he is speechless. Or he will change his attitude toward you and your company.

In my service that few years, the world is good "' picky really very little '" technicians on their God, plainly to see our face. We are their hope. But the times have changed so fast, This technology and the era of product Take-off. Most of us have jumped out of idiots. These once 286 technologies have been in everyone's hand, coupled with the impact of J in it. The concept that business is difficult to do now, service is difficult to do is formed.

Want to do good service, first of all you must understand the theory, can let you win the first advantage in the Spit station.
Second, strengthen their own technology. Can not do face to face related, but also to be good at the essence of the side. This is the minimum requirement of this age.
Finally, adjust your mind. Accumulate their own experience, strengthen their own experiences. You can independently in the face of all kinds of people. When you look back at what you've done and feel, you mature, you will not be why the dark world, social discontent to abuse.

Service is not to be called to call the dog, but not for a little benefit to pick up the bone.
More than the emperor's side of the eunuch, the moment in the side of double care.
Technicians have their own private space, I am a sheep at work, I will become a wolf after work.
So it's important for people to respect and understand each other.
have their own dignity and their own professional ethics. Be clear about your principles and responsibilities. I think this one has done a professional.
It is a person's moral sentiments to solve the urgent problem or help the customer in time.
Well, really not to say to others '
Those who know you and who have contacted you will surely tell others about your good.
This is the basic step that you have become famous, or that you have accomplished your career.

Damn, that's too far. To talk about their bad side is also a lot, in the beginning, I also hate, because I am not happy. And the guests, everyone is a household. I think I'm great, I'm not wrong, why should I be bullied, everyone is human. Why do you want to be taller than me? Then the master asked me to talk Say you have done this industry, you have to have a rule to restrain yourself, to give yourself a principle. If your personality does not match, then you have to find another way to suit your own. Slowly familiar with the environment, can do the work easy, One is to prove that I am a good man. The second is that the master is right. I have great respect for him. Efficiency brings benefits. I did not lose that so-called unrealistic dignity ' relative, gained praise and achievement.

Practical point, the position of a friend in the body if you are tired of suffering. If you can endure it, you will secretly bite your jaw. You can relax yourself in other ways, and don't stress yourself too much. I think you're a real man. A real technician. A person who is recognized by society.

Little brother, here's a big theory, you seniors more guidance. Talk about your own experience and record your life for several years. There is bitterness, there are regrets. There is success, there is pride.

A small bear is a great conspiracy. I can do it today. I still have questions. Oh, go on with your life.