What are the reasons for supporting the deployment of Unified Communication?

For the deployment of unified communications, enterprises and vendors disagree. Some say that the cost is low, the performance is superior, and some say that the cost is high, and the performance is unstable. So, for the current market situation, it seems that the previous statement is more acceptable to everyone. Now let's take a look at how the author views this matter.

Today, IT professionals are under pressure to spend less and handle more services, which is also the driving force for them to promote the implementation of Unified Communication in the entire enterprise. Unified Communication can maximize the use of the company's existing infrastructure and communication investment. Gunjan Bhow, a contributor to the Knowledge Center, explains that unified communication can also help enterprises save money and provide valuable IT support resources.

More and more companies are beginning to adopt unified communication, primarily relying on the collaboration and cost-effectiveness it brings. User Acceptance will be the final deciding factor for the successful deployment of Unified Communication. Users may be reluctant to accept new applications, even if they are simpler and more effective in the long term.

No matter what efforts are made on standardized and innovative communication tools, some users insist on using old tools instead of using new technologies. For example, many IT staff have been plagued by desktop requirements related to Yahoo and AOL Instant Messaging, regardless of whether the company has standardized Microsoft Office Communicator or IBM Lotus Sametime. Why do many employees ignore the company's standardization efforts? The answer is simple: they are not familiar with this and are not satisfied with it.

When a Unified Communication Plan was launched, many organizations did not consider the endpoint issue. Because they did not take this into consideration, they left too little budget for the solution to meet user needs. This has no harm to the promotion of Unified Communication, because most employees are unwilling to change the status quo and will not be willing to use complex or unfamiliar user interfaces.

In many Unified Communication Environments, PC has become the main audio bearer platform. The traditional way of dialing numbers and getting in touch with others has changed dramatically. This may cause some users to stop completely from the new Unified Communication System. The IT team should provide End Point Options for employees, including headphones, speakers or mobile phones, because these devices are easy to use and do not require additional training.

Complexity becomes a problem in a hybrid Unified Communication telephone environment. A professional may receive a call on a fixed phone or mobile phone asking for a software call for a meeting before joining an online technical exchange meeting or sharing music through a PC. Based on the configuration of the endpoint, the complexity of operations will combat the enthusiasm of users to try new technologies and waste enterprise resources.

Provide solutions to meet the needs of employees

Flexibility is the most important thing to consider when summarizing the option options in the Plan for deploying unified communications. Do not use the specified scheme to force employees. The IT team should provide various schemes to meet different users' needs. For example, users who frequently use landlines and computers need to collaborate between the two. These users may benefit from phone headsets because these devices allow them to speak without affecting typing.

Mobile office staff who use computers to make phone calls may prefer headphones, because they can receive phone calls from their computers and mobile phones. Fixed employees prefer plug-and-play wired headsets for ease of use. If you do not like headphones, you can use a traditional phone receiver and speaker with a USB interface.

Choose a Unified Communication endpoint. high-quality audio transmission and receiving devices are the main elements to consider. Most of the computers have built-in microphones and speakers that cannot meet their needs. This will combat the enthusiasm of users and partners. In addition, the communication behavior on the computer network is affected by the data stream, so the latter can affect the call quality. Echo, audio latency, and distortion are factors that significantly affect sound quality.

It is equally important to eliminate the noise of the microphone, especially the noise in the working environment or background sound that needs to be eliminated. Basically, if IT companies require users to use computers as audio communication devices, they must ensure the quality and performance of their phones.

The other must have the plug-and-play function. The IT team does not need to install and debug additional devices. You can easily install and use endpoints. In the same spirit, products should be reliable and durable so that there will be no excessive support requests during use.

Design is another factor that affects user acceptance of Unified Communication endpoints. The growth of consumer electronic devices, such as iPod, has stimulated people's demand for personalized technology devices. Consumers all want their products to have both functional and fashionable features. If the headset has a great visual effect and is comfortable to use, we believe that users will be more willing to jump into the tide of Unified Communication deployment.

Obviously, providing an endpoint solution for users to meet their special needs is a key element for the success of Unified Communication deployment. It is necessary to provide flexible endpoint options so that you can see a considerable ROI.