Today, a more than 80-year-old grandfather, because he did not pay the fee, walked a staggering step up to the four floor to get the inspection list. When I keep looking at this scene repeated occurrence, I am deeply aware that the hospital is definitely not a user first place, medical information has to a certain extent to reduce the cost of the hospital, but did not improve the user experience.
When Ma Yun has started to build his logistics empire, I wonder when the medical information backbone can begin?
Put aside the traditional internet industry, medical care should be a higher level of information industry, LIS (full name Laboratory information Management System, is designed for the hospital Laboratory Information Management System), his (Shetty Abbreviation for information System (Hospital information System), PACS (picture archiving and communication Bae, meaning image archiving and communication systems) These areas of expertise in the information greatly facilitate the work of medical workers, but also to a certain extent, the patient has brought convenience and benefits. It is no exaggeration to say that without the normal work of the hospital information system, the whole hospital can not work properly! But overall, the entire medical information industry is not optimistic.
In terms of the present form, it's basically like this
1, Hill-lined
The first to do his as a "juntong" information system that a bunch of people, and later the Gang of their own debut, with today hundreds of his manufacturers. Of course, if it is only because of such a reason to achieve today's his manufacturers dotted that is too exaggerated. Today, there are still a lot of small his manufacturers still live very moist, the reason lies in his this hospital-only industry software, access threshold is very high, which also shows that once entered, it is not easy to out.
Foreign hospitals use more medical software than their own organization engineers to develop, and the domestic hospital practice is more inclined to buy. Noisy (the author) once and our hospital Information Division Director Chat, the director said: "Our hospital leaders would rather spend tens of millions of to engage in an information system, with a few years of bad use, and then spend a tens of millions of, another one." "This superficial argument is that information system is very poor applicability, and the interests of the entanglement is intriguing, this is the medical information industry, an important reason for the formation of the situation."
Want to be big in China's medical information enterprises are also many, most of the Rudong soft, take the overall solution of the road, will his, LIS, PACs together with the overall sales. There are also some enterprises to take the integration of the road, such as Donghua, although his, LIS, and PACs is not a manufacturer, he helped you to integrate these systems are unified. These inwardly companies have a drawback: if you ask users who have used these systems, they will say, "It's not good!"
2, the user experience is bad
Now, if carefully calculated, there are still many hospitals in the "Juntong" this 95 development of his system, if you are a doctor with experience, you will find that the system into an outpatient doctor workstation also need to press a lot of space bar, to confirm it loaded the font!
As soon as his firm's foundation in the hospital is not shaken, most of the company's services to the hospital are really bad. A functional modification, or a bug fix, usually takes a long time, not to mention that the vendors will go to the medical front to collect opinions.
Of course, the doctor is also very busy, Chinese doctors are really busy, if a doctor want to complete his medical work more smoothly, he has no time to give you response and request improvement procedures.
On the other hand, you will find that in China, most of the developers of medical software are of science and technology, and few doctors are involved in development. This is partly because doctors are treated better than programmers, but the consequences for the medical information industry are serious: even a good programmer can take about a year or so to understand the specific issues and processes of medical care before embarking on real development. A lot of the medical software is very bad, when the traffic is a little bit larger, many database tables are locked, a large part of the reason is that developers do not understand the medical business model, not to build a good architecture. Most of the time, developers in the back of the demand blindly forced to follow up, the whole system is unrecognizable.
From the point of view of hospital application, to make such a bad scene, there is also an important reason is that the hospital process differences and management differences, the same system, deployment to the hospital often running-in period will be a year or two, in this one or two years, you still need to continue to enter to fit the needs of the hospital. You will find that the source code for his engineer's computer is stored in different hospitals because each hospital is not the same.
3. A taste of the internet
The healthcare industry's app was a fire in the mobile internet last year, a lot of people might not agree with what I said, they might refute me with the "drug helper" of Clove Garden and the "medical literature" of the apricot trees, but from the point of view of core medical matters, You would absolutely think that these two applications would die if they were fire.
For example, "inspection assistant" This thing, if the LIS system has a perfect inspection reference range, can be at any time for the doctor to check, he will have time to turn the phone? Besides the "medicine assistant" of Clove Garden, if his can provide such a function, when the doctor prescribe the medicine, will combine the patient's previous history, the Age, Sex or other related information to make medication hints. By contrast, the "drug helper" thing is too superficial.