Bird Vice President Kang Dongliang: Cloud computing is not a panacea customer value is kingly

As a professional "cloud computing" call center system and service provider, Beijing Bird Software Co., Ltd. (hereinafter referred to as bird) is moving to a comprehensive system service provider, a few days ago, it commercial news network interviewed the Bird software Vice President Kang Dongliang, he told the Birds based on cloud platform Qitongbao Treasure Service, and Intelligent Call Center for the Enterprise brought about the revolutionary change, and finally he stressed that cloud computing has many advantages, but not omnipotent, the most important thing is to develop customer value products.

Qitongbao Treasure Account binding Cloud to let enterprises get rid of physical position bondage

Reporter: Bird company is transforming from software development to cloud computing service, please introduce your company based on cloud Platform Enterprise Communication Management Service "Kai Tong Bao", what do you think it has competitive advantages?

Kang Dongliang: Qitongbao Bao provides enterprise communications management services, its operation is all based on cloud computing, our customers do not need to buy any equipment, as long as there is a computer, a network cable can download the bird's client, a call center will be completed immediately to create, in addition, The past enterprise communications services are all through a line of physical location binding, Kai Tong Bao is based on the cloud service concept of the account binding, this binding allows enterprises to have more flexible mobility, landing different account companies enjoy the service is different.

Kang Dongliang, vice president of Beijing Bird Software Co., Ltd.

Reporter: Can you give us a detailed description of Qitongbao PO customer positioning? Which industries are currently widely used?

Kang Dongliang: Formerly Kai Tong Bao's customers in the majority of small enterprises, in the past year, we found that large enterprises demand is also very large, because the larger the enterprise relative branches, based on cloud computing technology Qitongbao Bao can help enterprise unified management, we have in finance, tourism, communications, government, logistics and other industries have cooperative customers, Like the branch of more than the CTS, EF, Chinese insurance, unified group, good Lillay and so on.

In addition, we also have cooperation with banks, the services provided to banks are private cloud services, for example, with the Guangdong Bank's mode of cooperation is the bird in the bank to provide them with a private cloud platform, and then by the Bank of their own operation.

Reporter: Our cooperation with the user, adopt what way, whether to cooperate with the telecommunication operator?

Kang Dongliang: Leasing, our cooperation with the telecommunications operators are not many, are generally directly facing users, mainly because of the high complexity of services.

Reporter: Bird with Dell, Intel have cooperation, there are plans to enter the foreign market?

Kang Dongliang: We have been cooperating with foreign enterprises, Dell is a partner of birds, they help the bird to promote the promotion of the Tong Bao. For foreign markets, we are now talking about projects, but the legal restrictions on communication services in foreign markets are a hindrance that we have to consider.

Reporter: Please give a detailed introduction of some Kai Tong Bao in the enterprise application case?

Kang Dongliang: We have made an outsourcing service for Shenzhen Hua ao wine industry, China-Australia company headquarters in Shenzhen, and the outsourcing project in Yangzhou base, in order to corporate image, Wah O request telephone area number to show the number of Shenzhen, because the bird provides the account binding services, so the gateway is optional, so we can meet the needs of users, in fact, China and Australia put standard services in Yangzhou, the cost is much lower than Shenzhen.

There is also a case is our cooperation with the car companies, in the membership of the 4S shop, need to provide users with a lot of services, if you want to repair a Mercedes-Benz, the traditional method is that you call just to call the outsourcing company's portal, now through a transfer can directly transfer the phone to the customer service 4S shop, location, car brand , these data are uploaded to the corresponding 4S shop, this one-stop service is the traditional means of communication can not be compared.

Reporter: Qitongbao treasure 07 End of the line, is there any update plan?

Kang Dongliang: 2007 After the launch, Kai Tong Bao has been a research and development team in the update, birds in addition to the main SaaS products, we will also launch the products based on PAAs, currently in the Voice products bird main push product is Qitongbao Bao, there may be some new products available.

Because the SME demand and large enterprises are different, Kai Tong Bao next will be tailored to the different needs of the Enterprise version adjustment.

Reporter: Qitongbao bao from the end of 2007 online to now, the number of users as the initial expected?

Kang Dongliang: The first two years of slow development, since the beginning of this year, rapid development, which with the national attention and Qitongbao Bao products 瑧 mature inseparable.

Secure encryption and backup of cloud services

Reporter: Because the bird Kai Tong Bao provides communication services, to solve the security problem is particularly important, this aspect of our technical aspects of what protection?

Kang Dongliang: Enterprises with Qitongbao Bao mainly for customer service and electrical sales, the two data for the enterprise confidentiality requirements are very high, bird will take some measures in the transmission of encryption.

Reporter: Bird to provide the Internet voice platform will inevitably appear server downtime problem, in response to this problem, we have what preventive measures?

Kang Dongliang: Bird in the country has nearly 10 people's maintenance team, specifically to prevent server downtime problem, in addition, we have the conditions for the cooperation of customers to provide backup, including line backup.

Cloud computing is not a panacea development of new user value is kingly

Reporter: What kind of opportunities and changes do you think the communication service of Cloud-based platform will bring to customers? How do you look at the bird's cloud computing path?

Kang Dongliang: I think the communication services based on cloud computing platform should be viewed separately for the change of small and medium-sized enterprises, for small and medium-sized enterprises through the cloud computing services they can use a lower cost, to provide customers with more convenient services, whether from the management of service leads, or from the quality of service management is a good breakthrough.

For large enterprises, through the cloud computing platform can be outsourced call center and enterprise Internal call center together, services are collaborative, outsourcing will become easier, and for the branch of more enterprises, through the cloud computing platform can be unified management, services are monitored while the brand image is better maintained.

Bird Cloud computing Road for more than three years, our core technology is to solve the problem of customer service, whether it is not cloud products, we are more concerned about the ability to bring new value to customers. Cloud computing has the advantage of being attractive, but it also has drawbacks, like a phone with a fixed-line, fixed-line voice is clearer, but he is relatively fixed, mobile phones have mobility, but it does not guarantee good signal.

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(Responsible editor: The good of the Legacy)