Luo: Are the parents ready? I'm going to jump the ticket again!

Luo again issued an open letter, not, accurately, following the last apology letter, Luo again through the hammer technology sent a letter of apology.

The contents of this open letter can actually be distilled into several points:

1, once again apologized: the hammer encountered serious capacity problems, and good product rate is very low, quality control is too bad, so even said in two weeks to reach 1800 units of Nissan can not be achieved (estimated to be weeks);

2, the hammer does have a user churn (the rate of return orders "only" than the usual increase of more than 100 "just"), but the hammer is not short of money, so far, the advance of the hammer has reached nearly 80 million. Here, in accordance with the old May 25, we published Weibo, it seems to be able to roughly estimate the number of hammer orders:

Just found that the order of more than 60,000 people, 3251 people are simply paid 3000 yuan, the entire paragraph moved. I'm thinking about sending something extra to express our feelings ...

A single cell algorithm for liberal arts students is presented here: Given that the hammer has been declaring that it has booked tens of thousands of handsets, it may be more appropriate to replace the "person" with the "Taiwan". 3251/60000 is the 5.4%,3251/70000 is 4.6%, that is to say, the number of units booked in the whole paragraph is around 5%-assuming that the ratio is constant, according to the 80 million advance (3000*0.05x+300*0.95x=80000000), The hammer currently has a reservation of about 180,000 units (will it be too much?). It's wrong. Ask the reader to hit the face! I know!

3, Hammer technology will cancel 300 yuan advance, agreed to have paid users (including 300 yuan and 3000 yuan) refund and retention order, and gift 300 yuan Hammer technology cash coupons. The hammer's customer service really has nothing to say, and the way to deal with the mess is worth learning. Cancellation of the advance can reduce the quality of the hammer to a certain extent the credibility of the question, and reduce the new user to hammer the threshold, is stone, le.

Old Luo put the past 10 days called Hammer Technology "the hardest 10 days", presumably he and Hammer also how many want to understand some, in the technology and feelings, this is difficult to distinguish.

The following is an apology in the original letter of the old Luo and Hammer technology (in the original version below):

The last 10 days may have been the toughest 10 days since the hammer technology was created, and our capacity is worse than the worst in the plan.

We know that most of the customers who have been waiting so long to place orders are the ones who have always believed and supported us. When I said in the press conference, "I am not to win or lose, I am serious", countless people in the micro-blog response to "You are serious, we help you win", which for a start-up company can meet the profound affection, we always grateful. We are extremely ashamed and sorry for the fact that we cannot deliver the goods in time.

National well-known rogue touch porcelain black Our posts led the national media followed by a barrage of bad news for the two days, we were worried that it might do some real harm to us, but we finally found that the number of days we had returned was only 100 more than usual. We may be the happiest company in the world because of you.

In the face of such a group of incredible supporters, our psychological burden and pressure is also greater. These days, our customer service staff to answer the phone has been tongue-tied to say how long it will be able to deliver goods, because they get from the production line of information every day is very uncertain, good time to come out hundreds of a day, bad time even to the whole production line completely stop to rectify.

When we confirmed this weekend that it would take a long time to reach normal capacity, we realized that we could no longer afford to give our supporters a clear statement, and here is our honest account:

Our production has actually encountered many serious problems. Although we have strictly walked through the P1 to P4 of the complete Engineering machine stage (before the media and friends to get the P4 engineering machine), mass production after the formal commencement of production lines due to the lack of running-in, workers on the new model assembly operation is not skilled, the initial supply of material instability, quality control standards are not fully unified, such as the constraints of complex factors, The mass production process is still very painful.

Our team, together with a number of key partners, we have done our best to solve the complex situation in the production line, most of the problems are obviously improving, and the management of Foxconn has sent us more professional and experienced production management leaders to solve the difficulties with us, but until now, There are still two key components of the yield rate is still very low.

This will continue for several weeks to reach the normal level of 1800 Nissan, according to our joint analysis and evaluation of plant engineers, suppliers, and foundry plants. After the production line reaches normal level, it is theoretically easier to reproduce the production line, but it usually takes several weeks to copy and debug a production line. This means that it will take several months to digest the orders we have now.

In addition, due to the new production line quality control do not make it, resulting in some unqualified products outflow, although we have all done a customer service to apologize and return as soon as possible the proper arrangements (see here), but still caused a very bad impact. These are serious dereliction of duty in our work and we cannot avoid them.

We used to pay 300 yuan advance the original intention of the pre-sale, not because of lack of production funds, but take into account the 0 Yuan booking method will lead to a high number of reservations, not conducive to our correct judgment of reasonable production.

It now appears that, in the event of a failure to deliver on time, this also leads to significant side effects:

First of all, 300 yuan booking than 0 yuan to book, more easily let the customer anxious to get the product is unhappy, because give us the advance of 300 yuan to buy other brands of mobile phones in fact caused a certain degree of delay or delayed effect, although this effect is not our intention;

In addition, although we have said before that we have no problem with the production capital, but there are some people who speculate that we use these receivables to buy raw materials for production, there are many people on the web saying that, and some of those who have trusted us have been shaken (a trust that we have always prided and cherished), Not to mention that the advance payment has reached nearly 80 million yuan today, we are also very alarmed by the amount of confidence and the absolute inability to use the cash on account of the delay in shipping.

In view of this, we will then make some adjustments accordingly:

1. We are very sorry to suggest that customers who have paid 300 yuan advance payment and full payment in advance will try to refund (whether they are willing to continue to wait, or you don't want to wait any longer), you can select "Refund and queue location", or "refund and cancel the queue position" when you do a refund on our official website. If you choose the former, we will notify you by SMS or email when the product is in stock, and we will not disturb you if you choose the latter.

We are not simply trying to ease the customer's dissatisfaction and pressure, but because under great pressure, the balance between capacity and quality control needs is more likely to arise. Of course, you can also choose not to refund.

2. For those who have waited so long for the payment of the 300-dollar advance or even the full payment, to the customers who have not yet received the product but are still waiting, we are willing to give each of the customers a value of 300 yuan of the Hammer technology online store cash coupons. (a copy of each registration ID, which is not a coupon, can be used alone, three years of validity.) Hammer Technology online store opened in late October this year to sell mobile phones, batteries, headphones, audio, storage equipment, such as digital and peripheral products mainly)

We are still deeply sorry for those who decided to refund no longer the purchase of Smartisan T1, if you do not mind, we will give you a refund of the value of 300 yuan of the Hammer technology online store cash coupons (one for each registration ID) to express our apologies. (only customers who begin to operate refunds only after the issue of this bulletin, excluding customers who have previously been refunded, and customers who have already bought Smartisan T1)

3. From now on, we cancel the way of 300 yuan reservation, change to our official website www.t.tt or www.smartisan.com after registration, 0 yuan can book. However, due to the foregoing objective conditions, we can achieve stability in production capacity, the ideal state, cannot promise delivery date, also can not provide queue inquiries, please understand.

For the reservation of customers, we will issue a notice of payment on the spot, if the customer does not limit the payment by the notice time, the system will automatically arrange the order to line up the end of the queue, two times after the notice has not paid on time, will automatically cancel the order.

After the above adjustment, we hope to be still highly tense but more calm than the current rhythm, our production process to grind to close to perfect state, with the best quality we can do to return supporters.

These days, for the capacity of things embarrassed, let us also feel gratified that, so far, most of the customers who have really purchased our products (and almost all of us who have not touched our products on the Internet) are generally "stunning", "heartfelt delight", "very moved", " It's hard to believe this is an Android phone. I can't get back to the other cell phones. "A highly positive evaluation of these comments, and the responses and discussions are also often accompanied by similar words," My arranging is relatively high, but if some people rush, you put him to the front row, do not worry, you will do. ”

Do hammer technology in these two years, I often think of me in the "My Struggle" wrote a sentence, "Despite the endless number of bastards and fools, but there will always be some people, let you feel the warmth and contentment of life, let you sigh of life worthwhile."

Thank you, no matter how hard the process, no matter how many difficulties, no matter how many rogue and bad guys in the dark with the simulation tool and simulation guns full of illusion waiting, we will firmly go down and settle all this.

We love the world.

Hammer Technology CEO Luo

Once again to go through the long wait has not got T1 customers apology.