July 27 News to help customers reduce revenue loss by 92%, increase revenue by 25%; Help customers the home page loading time from 11.3 seconds shortened 3.4 seconds, labor cost savings of nearly 50%; some internet customers within one hours of problem-solving rate increased to 80%, the failure to save nearly 700,000 U.S. dollars, Annual failure rate efficiency increased by 97% ...
This set of data is the effect that Compuware shows that its customers can use their related products and solutions.
at present enterprise's IT environment increasingly complex, one is the customer uses the terminal equipment to be more and more diverse, like the smartphone, the flat plate and so on, one is the internet for the enterprise, means the new marketing, the sale and the service channel as well as the massive business opportunity, the enterprise needs to seize the mobile Better enhance their brand awareness and service capabilities, so as to better expand their business.
Application of performance management (APM) is particularly important, how to better proactively identify the key business applications in the problems and user experience of new requirements. APM is not scarce in the market, the needs of enterprise customers are also diverse, such as monitoring applications, monitoring networks, active monitoring, agentless technology and so on, and the fact that the choice of APM needs to fully consider the network and application of integrated monitoring management.
Compuware The new generation APM platform has been published for Chinese users, and one of the important features is to solve the challenges of converged network and application performance. Recently, the network reporter also interviewed the Compuware Greater China Region general manager Che Deming and Compuware Asia-Pacific APM Program Sales Director Rafi Katanasho, specifically understand the new generation of Compuware APM platform features.
Enterprise IT environment increasingly complex need to use APM to promote user experience
in introducing the challenges faced by many companies today, Che Deming first shared a client case of Compuware.
Mr. Che Deming, general manager of Compuware Greater China
An airline currently online more than 2 million people visit, many businesses are very dependent on the site, and many times they do not find the problem of the site in time, wait until the user's phone response came in to know the system performance failure or inaccessible, this on business income, The credibility of the brand and IT department's service capabilities has both proven impact and, of course, significantly reduced the user's access experience. "Therefore, we need to monitor the quality of the application service from the customer's perspective to proactively identify the problem, which needs to be covered from the external user terminal to the data center application, and eventually to the database application transmission chain as a whole to evaluate the entire site." It is often difficult to set a standard for user access to service levels, which also creates some of the difficulties of self-assessment. Che Deming explained. Later, the aircraft adopted the Compuware Gomez active monitoring and data center based on the real user solutions combined to achieve a complete and comprehensive monitoring and control of Internet and mobile Internet user access experience.
from this case can be seen in many areas is the era of service, for the user access experience and network, data Center application monitoring, one of the most intuitive harvest is to fully grasp the user's access experience, to ensure satisfaction.
"At the same time, monitoring can also establish a long-term trend baseline for user access experience, that is, ROI monitoring for IT investment issues." Many times out of the user experience problem, the enterprise blindly to add hardware, which is often not leading to the user experience is not good the biggest problem. "Che Deming pointed out that customers should use some product technology to understand the IT situation of enterprises, so as to better judge the problem, in order to better the right remedy."
at the same time, the current enterprise it is not static, the face of mobile internet trends, cloud computing, large data, its IT environment will become increasingly complex, enterprise it should be able to monitor all the environment in real time.
According to
, the next generation of Compuware APM Platform introduces four industry-leading innovations spanning dynatrace and Gomez products, while also representing the future direction of the Compuware Unified APM Strategy, The Gomez and Dynatrace will be unified into the newly released Compuware APM brand as the primary brand of the entire solution.
New Generation Compuware APM support Hadoop adaptation to cloud computing
Rafi Katanasho details the features of a new generation of Compuware APM platforms for enterprise customers to solve in the application management level, such as complex IT environments.
according to the introduction, the next generation of Compuware APM can solve the problem of edge complexity. "Compuware User experience Management simplifies internet change, helping customers optimize end user access experiences with different types of user behavior analysis, visibility of mobile user behavior, and integrated streaming media performance management." Rafi Katanasho introduces the challenge of mobile Internet.
at the same time, the next-generation Compuware APM platform combines the best for network performance management to meet the growth challenges of complex data center days, reducing average resolution time, cutting performance management costs, and simplifying deployment. such as built-in dashboards provide a single perspective for applications and networks, unified Instrumentation provides network diagnostics for application performance, integrated synthesis monitoring, active monitoring of web and non-Web applications, and more.
large data and cloud computing have started to enter the enterprise, for large data and cloud computing environment, the next generation of Compuware APM platform to adapt?
Rafi Katanasho told reporters that the next generation platform is a solution for large data that can support Hadoop. "Compuware Dynatrace Enterprise Edition provides the industry's first unified solution for modern, resilient applications, simplifying performance optimization, operations, and management." "It is described as the industry's first in-depth transaction management solution for resilient cloud computing and large data applications, as well as unprecedented visibility for Cassandra databases and Hadoop map/reduce large data environments; Adaptive Purepath Instruments provide the most in-depth application visibility to the cloud environment, even in multiple cloud environments (such as VCLOUD+EC2 and/or Azure) and mixed cloud environments.
Rafi Katanasho finally used a case to illustrate how it can best guarantee the user experience in an environment where the data volume is large and the access pressure is high. "ebay is a centre of excellence in India, with about 10,000 servers per day, PV at around 10 billion, 4,000 lines of code running on top, 75 billion database access every day ..." Rafi Katanasho introduced that in such a large environment, A second access delay can affect millions of of users. ebay chooses Compuware as its application performance quality management solution, "Compuware APM integrates external network simulation monitoring and real monitoring, as well as intranet monitoring data center of this set of the most comprehensive solution, It can support your browser to the iphone and other device users experience and monitor the management. "This enables customers to continuously monitor and manage the quality of their applications."
(Responsible editor: Duqing first)
