Shin-+office 365, high cost performance IT services perfect presentation

Beijing Credit Suisse Information Technology Co., Ltd. executive Wunosong says "Building an enterprise messaging system is a necessary way to improve business processing capabilities, and the cost and price are enormous if you develop or use expensive equipment to build your own mail system." Now, with Microsoft Office 365, you can reduce costs and costs relatively much, providing us with the most cost-effective services,Office 365 not only has a professional messaging system, but more importantly in audio and video conferencing, cloud storage, The collaboration platform and other applications are very comprehensive, improve We are in business capabilities, and meet the rapid development of business needs, to provide customers with more professional services. The

Beijing Credit Suisse Information Technology Co., Ltd. (hereinafter referred to as "Connaught") was founded in 2004, headquartered in Beijing, in Shanghai, Nanjing, Shenyang and other offices, focusing on the Enterprise Customer Data center and the Internet front-end to provide efficient, safe, stable, controllable enterprise content, application and service delivery solutions. Through the use of industry-leading technology and Credit Suisse professional services to ensure that business customers calmly face the internet era.

Credit Suisse agent of foreign manufacturers of a number of network security hardware products, and invested in the development of their own products and services solutions. In the business development process, for its own IT management construction, considered a variety of options. Because of their own development and infrastructure investment cost is very high, the time period is longer, the letter Connaught Hope to be able to use the mature products and services, quickly build perfect business applications, so that they can put their core development ability completely into the main business. After reviewing the Microsoft Office 365 Cloud Service platform, this is a set of cost-effective services that fully meet the requirements.

"I believe a lot of my colleagues, like me, have more than one email address for different occasions to contact." But I have to be in different inbox or different interface to manage all the information exchange of mailboxes, inadvertently may not be able to deal with some important mail in time. With the mail aggregation feature provided by Office 365, I can use a unified Office 365 e-mail address to receive and manage letters from all my mailing addresses, and provide me with the flexibility of choosing a mailbox when replying to a message. This is really very convenient for my personal information management.

--Zhao, technical support

Application background

Connaught Switzerland is a number of foreign manufacturers of agents, customer groups are large enterprises. In the communication links with foreign manufacturers, we need to establish their own professional image. In the process of providing IT services to our customers, we hope to provide efficient and professional service to our customers and establish high trust.

Open-source messaging systems are unstable

The old mail system was built on the basis of open source code. As agents of a number of foreign manufacturers of professional equipment, often need to communicate with foreign vendors, there will be mail loss, rejection and other more troublesome issues, has formed a business agent and the image of a significant impact. Because of the poor filtering of spam in open source mail system, the staff's mailbox is full of spam, which affects the efficiency of communication. Open-source messaging systems are also not good enough to support all types of mobile phones, making it difficult for employees to receive mail on their phones at any time. Believe in the shortest possible time, the minimum cost, the establishment of a stable and reliable mail system, protection of information transmission, shielding spam, so that employees can use mobile phones to access everywhere.

High pressure to provide on-site technical support to customers

Credit Suisse's customers are mostly financial, telecommunications and other industries of large enterprises, the data center of these enterprises using the Credit Suisse network security products, often need to get installation, deployment, commissioning, fault scheduling and other technical support. If encountered in the operation of the failure of the situation, the need for on-site technical personnel to quickly and accurately judge the fault, in the shortest possible time to allow the customer's system to return to normal, which often has a great challenge, on-site technicians face great pressure. He hopes to have better means to fully coordinate internal resources, provide remote support and team combat capability for field engineers, and provide professional and speedy maintenance services to our customers.

No full-time internal it, management standards are not unified

Connaught's employees are mostly in the IT industry in the security, development, network and other fields of experts, so unlike other enterprises, the internal not set up a dedicated IT department, but by the different technical staff outside the job to supervise internal it. However, because of the lack of unified IT management, in the internal IT application of technology selection and handover maintenance, it is difficult to systematically plan, not conducive to the long-term development of a good foundation. It hopes to make internal IT management more standardized, with flexible scalability and continued technical advantage.

The challenge of building a self-it environment is great

Because of the characteristics of the business, Credit Suisse is not lack of all aspects of IT professionals, have the ability to develop and build their own IT environment. However, in assessing the viability of a self-built IT environment, Management has noted several issues: first, the development cycle may be longer, the second is the establishment of a secure and stable system needs to invest a lot of hardware infrastructure facilities, upfront input costs and follow-up maintenance costs higher. If you devote your energies to these developments, it will affect the company's main business. As a result, Novartis believes that it can adopt a mature and stable market system to build its own IT environment.

Solution

After attending a Microsoft technical seminar, the company found that Office 365 solves the problems they face and meets their needs.

Exchange Online service in Office 365 provides a professional messaging system

As an expert in the industry, Novartis has a strong understanding of Microsoft's Exchange mail server's leading position in the industry and is a common solution for global companies. Now that the Exchange Online service is available in Office 365, it enables Novartis to quickly establish its own enterprise mailboxes, provide 25GB of oversized mailboxes, support 25MB of oversized attachments, and secure a range of security services, such as spam filtering, anti-virus, Data protection, such as leakage prevention. In addition, employees can connect to the corporate mailbox anytime, anywhere, through a variety of mobile devices such as smartphones or tablets.

Lync Online Service in Office 365 provides remote support and collaboration

Novartis's after-sale support engineers are able to gain the support of the entire team when solving problems at the customer's site. Engineers in different locations can quickly connect to each other through the Lync Online service in Office 365, and collaborate in real-time through voice, video, and shared desktops to quickly diagnose problems that customers are experiencing.

Unified standard Internal IT management

Office 365 provides a unified IT management console while providing a wide range of IT services, ideally suited to standardize internal IT management for less internal IT managers. It can still be used in the past to carry out internal IT management, if the future of the establishment of a dedicated IT department, you can smoothly take over, can also use Office 365 of standardized management features to achieve large-scale management.

Mature Application of Open box

Office 365 is a mature service, the Swiss employees only need an account, can install the latest Office software, with their own company domain name mailbox account, and have Lync audio and video conferencing and collaboration and other aspects of capabilities. Believe that it does not need to develop, no need to invest in the early infrastructure facilities, immediate access to the budget within the scope of the professional application, can fully spare no effort to expand their main business.

Advantages and Benefits

After using Microsoft Office 365, the company sent messages to and from home and abroad more smoothly, more agile to customers ' onsite technical support, unified IT management standards, and was the most cost-effective cloud service to meet their needs.

Use of professional mailbox to ensure the smooth and safe mail at home and abroad

Believe in the use of Office 365 mailbox service, with foreign manufacturers, domestic customers no longer have any barriers to communication. Reduced spam by 98%, making employees more focused on important information. Employees can receive mail with various models of mobile phones, which will ensure that they are able to handle their work in a timely manner, both at the customer site and on the road. It is expected to increase productivity by 50%.

Improve customer satisfaction and employee productivity

Credit Suisse to take full advantage of the team's professional advantages, in the customer on-site services through remote collaboration to solve problems, efficiency and responsiveness significantly increased, can improve the business processing capacity of 30%. Fast and professional problem solving ability, so that customers are more satisfied with the service of Credit Suisse.

"Office 365 delivers all the business collaboration and communication tools we need in our day-to-day business, through a highly efficient cloud application experience that allows us to work smoothly with the most familiar Office tools, while a consistent user experience across devices allows us to respond to customer needs in a timely manner, To provide customers with more professional services to enhance customer satisfaction. ”

--Yang Huawei, business Director

Exhibition Cornerstone

The use of Office 365 standardized IT management, not only to meet the growth of the enterprise's it needs, but also for the future into the large enterprises to lay a good foundation. In addition, you can obtain 24x7 professional service from Microsoft's Global Technical Support Center, which can enjoy the direct service of Microsoft technical Service personnel when encountering the urgent and difficult technical failure, and make the company obtain a stable and reliable IT environment. The company is fully capable of migrating business applications to cloud services at Office 365 at its own pace.

Comprehensive business applications with high cost performance

As a professional IT company, it is a mystery to some laymen to choose Office 365 to carry out internal business applications. Many people (including some small and medium-sized IT companies) believe that it companies should build these applications themselves because they are IT professionals. And, as the biggest beneficiary of the letter, he is acutely aware that the cost of a self-built system is likely to cripple a company, leaving them free to develop the most important core business. One of the main reasons for Office 365 is that it offers them a full range of business applications and a very high price/performance ratio.

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