Treasure NET Matchmaker Tracking unprofessional official response questioned

Recently, the Treasure Network was released matchmaker tracking is not professional, reply to the answer, the invalid complaint has no specific treatment provisions. As a high profile dating site, the treasure net also faces unprecedented questioning.

Treasure NET complaint Call order

Do you yearn for marriage, with a pious mentality, to find a lifelong companion, but be cherished nets first to join, after being snub?

Whether you are attracted by the large advertisement of the treasure net, after joining the service, you find that the goods are not on board, but the pro is not in the same spot.

Did you pay 2999 yuan, but did not enjoy the service, be cherished by the network matchmaker repeated substitution play around?

If you need a platform for advocacy, new letters open the door to your complaints and work together to defend the sanctity of marriage. Do you have any complaints about the treasure NET, please call 020-85180865 or send an email to xk-blc@126.com, also can make money in the Sina Micro-blog @ New Express.

Following the new Express May 31 published the "Cherish Network" matchmaker "not professional key five-step service looks like a cloud" (see May 31 t12-t13 version), reporter found that the matter has become a focus of many forums, Sohu has launched a "treasure net dating service is not professional, users pay after the matchmaker face" post, Let the netizen carry on the discussion. In this regard, the new Express in Friday on related issues interviewed the treasure net, hope that it can positively respond to how to protect the reputation of members, and why do not need to investigate to seal membership account and so on matters. This Monday evening, the New Express received the written reply of the treasure net, but saw more is, the treasure net put the responsibility to the member body, did not seriously reflect the question in it.

Sealed without confirmation? There is no specific time limit for the complaint

In the previous survey of New Express, Mr. Chen told reporters, the most let him helpless is that the person complained of married, the complainant has no evidence, cherish the net will be sealed off his account. It was also told that if he reinstated his membership, he could also complain to others.

In this respect, the person who is most concerned about Mr. Chen's complaint, the treasure net responded that, at hand did grasp the complainant's real information, but did not disclose who did. The treasure net did not mention whether the complainant's complaint was received.

Treasure NET reply more space is to emphasize, "to the member marriage information false, illegal law and other problems, has been 0 tolerance of serious attitude." In order to eliminate this kind of phenomenon, cherish the net to open the webpage to report, the telephone reports, the mail reports and so on various convenient complaint channels, accepts the member's complaint. Cherish the network for the members complained about the treatment strategy is broadly divided into: The plot light (warning), Plot heavy (limited), Harm (blacklist), the above three kinds also belong to the progressive relationship. Mr Chan is suspected of violating the marriage law because he has been complained of as a married person. A range of processing that is part of the plot weight (limit). To remove the restrictions, must: 1 provide effective proof of their marital status. 2) with the complainant to verify that a certain period of time the complainant failed to provide effective proof.

Although the net does not answer positively, we cannot help but ask, how can we protect members ' reputations without proof? First of all, the logic of "who complains, who will testify" is not difficult to understand and accept, if the complainant has no evidence, it should be regarded as an invalid complaint. Sadly, the treasure net did not do so.

Secondly, even in the "0 tolerance", which is particularly emphasized by the net, the complainant has no evidence and can still seal the member account, but there is no clear stipulation on the time of the solution. Only "a certain period". As a result, Mr. Chen's account has been sealed for 18 days, until he has provided an unmarried certificate.

According to Mr. Chen told the New Express reporter, the net to him to provide unmarried proof of the time is two working days, but the complainant can be grace to "a certain period." Mr. Chen said that at that time, customer service and he said that if he had not provided an unmarried certificate, it has been a number, did not mention the complainant if not provided effective evidence, will be able to solve the issue of the account.

At the same time, Mr. Chen questioned, cherish the network to accept complaints is very convenient, the speed and efficiency of handling complaints is passable. Since the complaint is untrue, why does the net have no measures to punish the complainants?

In this respect, treasure net in the reply to this newspaper, said that if the complaint verified as invalid complaints, cherish the net will understand the complainant's motives is malicious or unintentional. For malicious complaints, the treasure net will be seriously dealt with. For emotional misunderstanding or unintentional complaints, cherish the network will take the interpretation and guidance to deal with the way to eliminate the complainant and the complainant between the misunderstanding. To this, we would like to ask the treasure net, how to define "malicious" or "unintentional"?

In fact, the absence of a substantiated complaint has, to some extent, undermined the reputation of the complainant, and the handling of the complainant is so slight that it is fair to the complainant.

Member data Audit 0 tolerance? Registration without proof of marriage and childbirth

Legal people told the New Express reporter, in fact, the treasure net should be in the member registration Treasure Pass, the request members to provide proof of marriage and childbirth. And the New Express reporter later in the review of the "precious Internet terms of Use agreement" found that it has mentioned the provisions concerning the submission of membership materials: "You should ensure that all information, including personal data, and all information posted on this website must be accurate, true and not misleading us and other users and members, and is willing to provide the corresponding documents (including but not limited to: ID card, Education certificate, Marriage and marriage certificate, hukou, etc.) to our request for verification. ”

"But in fact, I only sent my ID card to become a member of Precious Tong, and I did not want to show other proof." "Mr. Chen said.

Guangdong Union state law firm Sho Jinyang Lawyer said, Treasure Net is lax on the management of Web site information Services supervision and management, in the form of the review of obligations have failed to do, such as the membership of the marriage status certificate and other necessary forms of documents of the audit, have not exercised supervision.

and treasure net in reply to this newspaper also repeatedly stressed that a paid member of the service experience and cherish the net 40 million registered members of the Blind date and the security of marriage, cherish the net more attention to 40 million registered members of the Blind Date and marriage security.

So, we are puzzled: since the treasure Net has realized that if the complainant is indeed a married person, pay and cherish the other members of the Internet, to talk about marriage, is a violation of moral and legal matters, then the complainant is how to become a treasure pass member? Why is it not possible to supervise in advance so that members can provide detailed information to protect the safety of the 40 million registered members?

At this point, we can only think that the treasure net has been completely neglected, 40 million registered members are formed by a paid member accumulated.

In addition, with regard to Mr. Chen's situation, the net indicated that the service period of the limited period would be compensated after the end of Mr. Chen's precious tong service period. This is also a cherished network of unreasonable complaints by the paid members of the poor perception of the compensation measures taken.

However, Mr. Chen believes that this service period is the service he should enjoy after he has paid his money. The compensation scheme of the precious net only completes the service that should be paid. Mr Chen thinks that if it is compensated, it should increase the reciprocal service period, which has not yet taken into account the loss of his reputation during the period of his membership account being sealed.

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The profit model of treasure net determines the poor service quality of its matchmaker

There is a big knot between the quality service and the business model of cherishing the net, the core problem is that the number of clients facing the matchmaker is too many, it is difficult to have enough time to provide quality service, and under the heavy pressure, the low efficiency is unavoidable.

If the current treasure network of matchmaker pay more than 5,000 yuan, good more than 8,000 yuan, or even higher, the assorted insurance costs, on average, has been around million yuan. Treasure Net pay the minimum amount is 3,000 yuan four months, according to the four-month cycle to calculate, at least more than 14 customers, only in the matchmaker personal force cost this piece to achieve balance. According to the employee's salary generally accounted for 20% of the enterprise expenditure, then, a matchmaker only in four months to serve at least 70 customers, in order to achieve the balance of the company's income and expenditure. Although the company also has other income, but also, in addition to matchmaker, the company has other personnel, promotional inputs and so on, so this number is still reliable.

The real situation should be that the number of clients the matchmaking team serves is far higher.

According to the statistics of the peer dating site, if the matchmaker is to achieve a better quality of intimate service, the customer service can not exceed four clients a day. If a matchmaker serves 70 or more clients a day, a huge amount of data and a lot of detailed personal needs, not to mention dating sites, even traditional matchmaking companies can not provide intimate quality service. Because of this, century Jia Yuan and Lily's matchmaking service threshold are higher, there is no large-scale promotion, the main profit part or online value-added and offline activities. The treasure net because of its design pattern so, can only unceasingly enlarge the matchmaker scale, increases the promotion investment. Therefore, its profitability is limited to the model, has been unable to get a big promotion, but also appeared the traditional labor-intensive industry characteristics. And with the scale of the increase in management difficulties and cost increases, the decline in service quality is inevitable.