Xi ' An bus consultation fee is priced at $0.8 per minute

Core tip: Netizens generally believe that 0.8 yuan fee is only information fees, not including basic call fees, both costs are counted, 1 minutes of the bill is close to 1 yuan, playing 1-minute consultation call is equivalent to riding two times after the discount card bus. According to the telephone stop on the advisory phone call to the past, one connected, was told to charge a fee of 0.8 yuan per minute. "My goodness, how expensive is the bus call?"　　Mr. Tang, who had just arrived in Xian, hung up the phone. Two times a minute on the phone. Mr. Tang to Xian only one months, the bus line in Xian is not very familiar. Yesterday afternoon, he stood under the light door sign, want to go to the TV tower, but looked around the light door of several stops have no direct car, is helpless, he saw the bus stop there are two telephone: public transport complaints 9600135, bus consultation 9600138. He dialed 9600138, but as soon as the phone was connected, he was told that "the mailbox is 0.8 yuan per minute." "It's too expensive," Mr. Tang quickly hung up the phone, "is this a public service call? "In the Internet forum, about the XI ' an public transport company's public transport advisory telephone 9600138 of the problem, a lot of netizens have discussed."　　Netizens generally believe that 0.8 yuan fee is only information fees, not including basic call fees, both costs are counted, 1 minutes of the bill is close to 1 yuan, 1 minutes to call the telephone is equivalent to riding two times after the discount card bus. Most of the consultation call only to collect basic call fee for the convenience of the masses, many departments have launched a consultation or complaint telephone, such as 110, 120, 119, Xi ' an environmental complaint hotline 12369, Xian City Tax Service telephone 12366, Xian Social Security Advisory Telephone 12333, Xian Railway Bureau booking telephone 96688, etc.　　There are also bank's "9" service hotline. The charges for these hotlines are also different.　　110, 120, 119 is free, and 12315, 12316, 12366, 95566, 95533 and so on are only basic call fees, that is, the local fee. Yesterday, China Telecom (micro-blog) 10,000th customer service staff Introduction, 9600138 belongs to the information desk telephone, the information fee is 0.8 yuan per minute, plus the city is the first three minutes 0.2 yuan, three minutes after 0.1 yuan, and 9600135 is also information desk telephone, free information fee, only collect the local fee.　　When asked why there is such a difference, the other side indicates that it cannot be queried.　　Reporters yesterday also inquired about Shanghai, Zhengzhou, Nanjing and other place of the bus company advisory telephone, was told that the local city is charged. The public can dial the new No. 965315 Consulting XI ' an Public transport corporation, the relevant responsible person said, 9600138 and 96,001,352 service hotline has been opened for 11 years, mainly for the public to provide travel information, line advice, complaints processing services, but by the impact of barriers between different operators, two of the telephone will often " Can't get through., in response to this situation, the public transport Corporation starting from November 1 to open a new service hotline 965315, "965315 per local charge, not limited by operators, to achieve interoperability between operators." "Public transport company officials said that before the public to reflect on their 9600138 of the problem, in recent years, efforts to enable the new number also has this reason," to the end of this year, the new number of service hotline 965315 trial run period, the original number 9600135, 9600138 will continue to open. 9600138 will be prompted before the phone calls, the public can hang up to call 9600135 or 965315, this two telephone can realize the query and service functions. "Newspaper reporter Qin Rongpo