Product Design Experience (sanqi)-availability test

Usability testing is also a User Study/A common method of requirement collection is to allow end users of products to participate in every step of product design as much as possible.2.0-- "User-created content" (this is not a new concept, IKEA in the traditional industryIKEAAs early50Years ago, some actions were taken to allow users to participate in product design), expand user participation, and include preliminary research,DemoReview and so on.

 

The availability test results are often unable to be quantified, so it is often skipped because of the tight schedule of the project. It is hard to say that some modules of the system were idle some time ago, and some modules of the system were used by Alibaba's internal staff, therefore, an availability test was executed at a low cost. The most lightweight performance is: one person, half an hour, in my seat, the result is15It is highly efficient.

 

Notes.

 

Before the usability test starts, invite users to do it.TesterDon't giveTesterWhen we see the term "availability test", we say "let's try our new product and give us some comments." We must not mistakenly assume that we are testing it with a new product, instead, we will test the new product with him. Inform me of the approximate duration, give me some background knowledge about the product, and test the content of what tasks are to be completed.TesterBe aware of this.

 

Do not guide the test process, but observe and record it. When user behavior is different from expectation, ask a question or give a prompt when the problem persists. Remember that all the errors are product and ours. There is absolutely nothing wrong with the user. If you really think that the user is wrong, you have found the wrong person, not this person is wrong ,:)

 

After that, a small gift may be sent if possible, but this time the internal gift is free. Summary as soon as possible, sentTester, On the one hand, letTesterI feel that he has played a role. On the other hand, I would like to express my gratitude for establishing a long-term and harmonious "user participation in Product Design" atmosphere. Most importantly, this summary should be used to guide Product improvement. This is the fundamental purpose of usability testing.

 

If you are interested, continue searching:8Guide, translated by "Understanding availability test".