RMA (return) Business Process

I recently read ERP materials. Looking at a lot of RMA, I thought it was RMB. I found the information. In the past, RMA was used to return the goods. Find a detailed one and record it. :

RMA (return) Business process RMA has three Processing Methods: repair return repair, replace return, and return. Generally, it is required to return to the temporary storage warehouse for inspection.
1. Repair: may participate in the new MRP calculation, and then produce, store, and ship data through the repair ticket. A new credit voucher, paid or non-paid invoice will be opened in finance. Offset from the original invoice.
2. Replace: equivalent to adding a new order, you need to enter the MRP calculation, and then follow the normal process of production, shipment. After inspection, you can choose to import, repair, or decommission materials. A new credit voucher, paid or non-paid invoice will also be created in the finance. Offset from the original invoice.
3. Return: The materials are stored in the warehouse; A loan voucher is issued on the finance to offset the invoice.

I read another document just now, and I feel that this explanation is good:

RMA is the abbreviation of return material authorization, that is, return review. It is the main process for handling the return and replacement of users' poor products. When a product or part used by the user cannot work normally, an RMA process is initiated. The user must first fill out the RMA application form, and then the RMA processing personnel will review the RMA application, for example, whether the application is under warranty, and then assign an RMA number to the application form. There are also three Processing Methods: one is to exchange the goods, notify the user to send back the RMA piece, confirm the receipt and send the new product or part (sometimes, may also send the new goods first ), at the same time, the invoice is sent (with or without any amount, the red letter is used for invoicing, and the newly opened invoice is processed as resales). The new product delivery process follows the normal order processing process, and the returned RMA parts are processed as warehouse receiving; the second method is to return the goods, pay for the returned goods or increase the credit balance, and charge the bill with the red letter invoice. The third method is repair. After receiving the RMA component into the warehouse, a repair notice or service notice will be issued. After the repair is completed and the service is confirmed, the service will be collected and the finance will be processed when the service is delivered or the user picks up the goods.

RMA is clear and easy to calculate from the financial perspective. From the perspective of quality management, the processing speed and customer satisfaction are high. In an enterprise, the RMA processing for the supplier is sometimes the opposite.