Software Quality assurance and testing (Job IV)

User Survey questionnaire of user research methods

1. User Questionnaire Definition:

　　Provide the user with a pre-designed question for the user to answer. It is an investigative method by which investigators use a unified design questionnaire to understand the situation or solicit opinions from the selected respondents. The goal of this approach is to get feedback from the user and to know what the user needs most. In today's society, this method still occupies an important position.

2. Several common mistakes in the questionnaire

　A. Use ambiguous words to simulate ambiguity. will make it difficult for users to see your problem, 1:30 will not understand, users may not cooperate with you to complete the investigation.

B. Delay the user too much time. In this case the user will be bored, do not want to answer this question, may answer half a direct exit.

C. There is no consideration for differences in the values of people of different ages. We should know that people of different stages of the values are not the same, that is to say we have to consider from different angles to ask questions.

D. Related to the privacy of others, secret things, or the company's business secrets. This is not supposed to occur in the investigation process, it will arouse the strong resentment of others.

3. Several common ways to survey questionnaires

　　A. Single-choice questions

B. Multiple choice questions

C. The question of openness

4. Significance of the questionnaire

　　Questionnaire Survey is a research method of discovering demand, the biggest goal is to get "what the user needs most", for the next development and design to provide important reference.

Software Quality assurance and testing (Job IV)