The design of Internet products: Thinking from the perspective of work competence

Article Description: Internet Product Design Method-permission location.

The whole information tree structure is one of the most complete information system. For different groups of users, they have different requirements for what they need to get information.

1. Sales Department – Sales staff

least information acquisition. The information that the salesperson needs is just to anticipate the customer's potential needs. Joint customer demand orders, notify customer service personnel for the corresponding promotion, contact.

2. Department of leveling-leveling personnel

The information required by the leveling personnel is only assigned to the production according to the order, and the production schedule, problems and final delivery of outputs are always reflected. At this point, the system's process has met the requirements, but for the leveling personnel, but also need to improve the efficiency of the requirements:

▪ There is no information structure branch available for the merged leveling order of multiple orders.

▪ for leveling personnel How to assign work, assign to specific person, machine also need to have branch fulcrum.

The actual situation analysis, the information tree alone has a production is not much value. Because most of the content of the production list will repeat the content of the order, such as an order for a production list, in the information tree structure, the content of the order and the contents of the production list is consistent. There is a slight difference in content only for user rights.

And from the point of view of the work, the Leveling department (not leveling personnel, only part of the leveling) permissions of the subdivision:

▪ leveling staff assigned to work

Assign work to the people who are involved in the production and assign them to automated production machines.

▪ involved in the production of leveling personnel, the production of machinery

Participate in assigned work, process feedback progress, end feedback output.

Therefore, the information architecture tree hierarchy needs a new branch: production, the content of the branch is mainly leveling personnel, leveling machine.

Do not divide the information system by the production single, divide this information system by the work angle, more valuable, simultaneously can enhance the production, the distribution efficiency.

3. Customer Service Department – customer service staff

The information required by the customer service personnel should be the most complete in the current information tree. Customer service is closely related to customers and is also a bridge between the leveling department and customers. Customer service needs to know the full picture.

Customer service personnel need to check the production situation, but do not need to allocate, maintain, supplement production situation.

How rights are assigned

According to the actual information acquisition, the information architecture is divided into rights, which can be used as a basic frame when the function point is further refined. For example, to check what the order needs, what function to maintain the order, these should be combined with the basic functional framework, and in the real system to complete the process of user use, continue to operate, optimize the work.

Extended reading:

How to design a brand new internet product from scratch

Designed Internet Products: organizing information structure according to content