An interview on the successful operation of the small ornaments franchise chain

Third, the appropriate means of service now most businesses believe that service is the magic weapon to win. The quality of the jewelry store service will directly affect the customer's shopping mood, and then affect their buying behavior. Many customers tend to buy a piece of jewelry because of the cordial, enthusiastic smile of the clerk. Services are divided into sales and after-sale, the sale is mainly to have the above sales of the necessary concepts, polite and enthusiastic, non-discriminatory. In addition, pay attention to the creation of shopping environment, to create a comfortable and warm shopping environment for customers, so that customers like Park jewelry store atmosphere, such as in the store set up a leisure area, which has a variety of fashion books on dress, customers tired can sit down to drink saliva, rest and rest. After the sale of the main embodiment of the customer after shopping can provide free or paid for some of the after-sales service, such as drilling, cleaning jewelry, etc., after-sales service is a long-term work, a good after-sale jewelry store can bring long-term follow-up business. Four, skillfully handle customer complaints a jewelry store will face a variety of different types of customers, almost all customers will be dissatisfied with the goods or complaints. Encounter this situation, must have patience, as far as possible with a smile, not with the customer head-on conflict, not to quarrel. In the face of customer anger, complain must listen carefully. Maintain a good attitude and work with customers to find the problem and try to solve it. Standing in the customer's position for her sake, even if it is difficult to solve the problem, I believe she will understand. V. How to deal with the shortage problem in the Park jewelry store business process, it is inevitable to meet some customers to ask for a certain product, but there is no such goods in the store. If this happens, first of all, you should apologize to the customer and inform the customer whether the store will purchase the type of product, if there is a purchase, when there will be goods, or actively recommend other products to the customer can be replaced. This will give customers a good impression, for the jewelry store to win repeat customers.