Banking Regulatory Commission to ensure the service of various outlets

BEIJING, December 31 (Xinhua) China Banking Regulatory Commission today issued a notice on the official website calling on all banking financial institutions to do a good job in financial services during the 2010 New Year's Day and the Spring Festival. New Year's Day, the Spring Festival is the residents consumption and travel peak, the masses of bank outlets, bank cards and other financial services demand exuberant. In order to guide the banking financial institutions to do a good job in the "Two-section" financial services, for the vast number of consumers to provide quality and efficient financial services, China Banking Regulatory Commission recently issued the "on the effective 2010 New Year's Day, the Spring Festival banking Financial Services and other work of the Notice" (hereinafter referred to as "notice"),　　The banking financial institutions are required to do a good job in banking financial services during the 2010 New Year and Spring Festival. The "notice" requires the banks to co-ordinate arrangements during the festive period of business hours, to ensure sufficient number of service coverage and radius of the network outlets to facilitate the public, closed dot should be published in advance, clear the vicinity of traffic map, service time and service business types and other information. Banks are required to improve the level of electronic banking services to ensure that self-service equipment, online banking, telephone banking and other channels of service.　　Banks are required to develop and master the Emergency Plan of holiday financial services, especially for self-help equipment, system failures and other emergency plans. "The notice" requires all levels of supervision departments to play a comprehensive coordination and supervision of the role of the co-ordination of the various banks to arrange the business network coverage during the festival, not only to ensure the convenience of the masses, but also improve the utilization of business outlets. The banking association is required to play the role of industry self-discipline organization to ensure the quality of banking financial services during the festival.　　All levels of supervision and banking financial institutions to arrange effective cadres on duty to visit, so that the petitioners received, the problem is handled, and strive to resolve the first time, the first place of service complaints.　　"Notice" Also on the stability of work, safety and security work, duty and other work put forward specific requirements to ensure the safety and stability of banking during the holiday period. It is understood that, according to the CBRC requirements, the current major banking financial institutions have set up "two sections" financial services security work leading group, and adopted including reasonable arrangement of business hours, focusing on the protection of residential areas, business districts, stations and other large areas of traffic in the region normal business; Through the media, Network display, such as a variety of information platform to inform customers in advance of changes in business hours, as well as adjacent to the opening of the network or self-service equipment location and other information; Through self-service equipment, electronic banking to provide all-weather services, strengthen the cash operation management, to meet the door-to-door collection, ATM, Service security measures during holidays such as business outlets and customers ' cash needs.