Bird Wu Yimin: Cloud computing Call center shines the road of technological finance innovation

Recently, 2012 China Software industry Investment and Financing Summit Forum was held in Beijing. Many national industry and information Technology department, the National Ministry of Science and Technology, Beijing Economic and Information Committee, Zhongguancun CMC and the Beijing Haidian District government and other leaders, as well as the relevant domestic and foreign top investment institutions, securities brokers, law firms, it enterprises to gather a hall, together around the IT industry investment and financing, it enterprise and to carry out keynote speeches and Summit dialogues.

From China's "cloud computing" application of the leading enterprise-Beijing Bird Software Co., Ltd. was invited to participate in this forum, bird company president Wu Yimin on-site and participants to interact with the scene about cloud computing technology and financial innovation perfect combination. Wu Yimin The characteristics of cloud computing services products and the value of enterprise and economic development as an example, pointed out that the industrial revolution of cloud computing, innovative technology application changes, must be combined with the concept of promoting cloud computing the actual landing applications, such as the bird has been rooted in the call center and application system operating market, Bird in the cloud contact center of the current number of industry customers reached thousands of, the market share of more than 30%. Wu Yimin's point of view has been widely recognized and echoed by many top investment institutions, brokers, law firms and IT companies.

The significance of cloud contact Center for financial institutions

Cloud computing technology has greatly stimulated the growth of the call center market, according to Frost&sullivan, an authoritative agency. 2009-2016, the Asia-Pacific region's cloud-based and hosted call center market will grow by more than 15% a year, and Gartner predicts that 1/10 of the future global new seating will be based on cloud seating, and 20% will use the Cloud contact center solution on Demand, The Cloud Contact Center's market prospects will be very broad.

Because of its unique flexibility and data analysis function, call center based on cloud computing technology is becoming more and more popular with financial institutions. Cloud Computing's call center platform "on-demand", "resilient", "Distributed Deployment", "trans-regional Unified management" "disaster tolerance Redundancy", "Information security" and "data is not lost" and other characteristics, greatly reducing the cost of call center, improve work efficiency. An intelligent analysis system based on the cloud computing platform can provide solutions to increase the turnover rate of telephone sales for financial institutions.

Cloud computing technology is opening up a new era for the marketing services of financial institutions. The Intelligent Cloud Call center and the contact center let the financial institution and the customer's space barrier and the information barrier become the past, lets the marketing model transformation and the seamless communication become possible. In the future, financial institutions will move more and more businesses to the cloud platform, with the help of cloud computing technology to integrate more marketing channels, improve profitability and market competitiveness.

About Bird

Bird software is China's leading cloud contact center and application System operations service provider, focus on providing platform software and application software to contact center as the core, by creating the best practice of marketing management based on cloud computing, effectively managing customer contact effect, improving business process and customer contact behavior, ensuring the long-term success of the enterprise. Bird Software Annual composite growth rate of more than 100%, has become China's "cloud computing" in the field of one of the fastest growing manufacturers.