CCTV exposure Buy traps most sites will be fakes when authentic sales

Source: Internet
Author: User
Keywords cctv
Tags .mall .net 58 group bad business behavior broadcast business buy net
Summary: CCTV, "Consumer advocates" broadcast today entitled "You quote low price I quote the end of a single group buy merchandise is difficult to distinguish" program, the program exposed Oh Meimei, jewelry groups and other group purchase network, such as the suspected fraud, shoddy and sale of fake and shoddy products such as


Guide: CCTV, "Consumer advocates" today broadcast entitled "You quote low price I quote" The end of a single "Buy merchandise True and false" program, the program exposed the Oh Meimei, jewelry groups such as group purchase network such as fraud, shoddy and sale of fake and shoddy products and other phenomena.

The following is a transcript of the program:

Online shopping in full swing, buy in the ascendant, now, if you have not been on the Internet to participate in group buying, you are welcome to say, you are out of man, to say group buy the biggest charm is what? Of course, the price advantage, cheap Ah, is known to be the same goods, buy the price of only shopping malls One-third, one-fifth, and some even played a 0 yuan snapped up, 1 yuan snapped the slogan, consumers can not be tempted?

1 yuan group buy water Month

1 Yuan Group purchase

Xiao Li in Beijing in a company to do sales work, usually a busy no time to go shopping malls, from buying online shopping became her first choice.

Li:

Forty or fifty yuan, buy hot pot, or grilled fish, for example, you should normally go to the store to spend words, basically in more than 100 dollars. So, buy special convenience, and, buy the price than you directly on the store to spend, the price is particularly reasonable, particularly affordable.

March 17, 2011, Xiao Li as usual, and online casual browsing, when a "Oh Meimei" group buy online posted a message attracted Xiao Li.

Li:

Turned a lot of websites, and then saw a "Oh Meimei" a piece of money buy, and then buy what weight loss cube, and then feel particularly interested. A dollar buy a two hundred or three hundred dollars, but also free shipping.

The original price of 425 yuan Clarins Slimming Slimming cream, spend 1 yuan to buy, have such a good thing? Xiao Li hurriedly carefully looked up, sure enough, behind the saying!

Li:

Point Open, it is probably said above, a piece of money to buy more than 400 pieces of money Clarins weight loss cube, wait until the number of group buy enough to counter the price of the purchase end, free shipping, I think a piece of money is not what, buy a bar.

In accordance with the "Oh Meimei" Group Purchase network released this rule: a dollar snapped up Clarins slimming total Slimming Cream Red Magic crystal (fifth generation), the number of participants equals Clarins slimming essence Cream Red Magic crystal counter price, the end of the group, free shipping. Xiao Li understand that the counter price of this product is 425 yuan, one Yuan group purchase fee, the number of group buys reached 425 people, it reached 425 yuan, when the end of the group, this product has been!

See this product group buy time is from March 17, 2011 to March 20, Xiao Li immediately to "Oh Meimei" group buy net remittance one yuan money, placed an order.

Li:

The order was generated after the money was crossed out of the online bank. After I saw my order status, my order is waiting for delivery, I said just wait.

Order submission, Xiao Li began to wait, did not expect to wait until the end of this product group purchase March 20, their orders on the display or waiting for delivery. Is it not 425 people? Xiao Li reluctantly then wait, unexpected results appear.

Li:

After about a nearly one months, suddenly remembered, and then in the log in, look at my orders have no things. After I said, if you shipped, it should show the status of the order has been issued, but the order is not, I feel very strange.

Xiao Group buy Clarins Slimming Total Slimming Essence Cream Red Magic Crystal orders disappeared, that group buying this thing, there is no?

Li:

It also has on the top of the previous group purchase, to see the site before the release of all group buy, and then I said to see me before that group buy is still in, others are what kind of state, is not a shipment or how. Then it turns out that the group purchase is not found.

Xiaoli remember not long ago, buy the next single number has Sambera people, but now, buy information but no.

Li:

The last time I can see my order, it is the number of the group buys only 324 people, was originally waiting for delivery, how can we now eliminate the order, this is a kind of behavior. You now, you have nothing, the order is gone, buy also no, you about this product does not have an end, then everyone's money also have no.

Xiao Li once again carefully read "Oh Meimei" group buy notice, said: If the number of group buying is not enough, then the group is canceled, the payment has been paid, "Oh Meimei" will be returned immediately, you will not have any loss. However, the end of the group purchase has been 50 days, Xiao Li did not receive a refund.

Li:

To now May 10, has not shipped, the account of a piece of money has not returned, so.

Xiao Li found that in the "Oh Meimei" group Buy the information released by the group, there are many products are the way to buy one yuan group sales, that one Yuan group purchase other goods will appear similar problems? Xiao Li tried again.

In the "Oh Meimei" group Purchase network released a dollar purchase information, Xiao Li chose a "Chinese Doll Red Lovers Limited Edition make-up" merchandise, "Oh Meimei" group buy the product description is limited to the South Korean listed, as long as a box can have the most perfect makeup, the 7-piece box marked the original price is 103 yuan.

Look at the rules of this product-is also 1 yuan to participate in group buying, also said that when the number of group buy is equal to the product counter sales price, group purchase ended. Is there any mystery in this? Xiaoli decided to try again.

April 16, 2011, Xiao Li through the online bank to pay the "Oh Meimei" buy net one yuan, took part in the purchase of Chinese doll Red lovers Makeup 7 sets of box activities. Later, Xiao Li began to wait for the result of group buying.

Soon Xiao Li found that the group buying activity ended on April 21, 2011, the purchase number is 59 people. According to group buying rules, the number of group buys reaches the counter sale price 103 This number, buys the end, if the number of group buying is insufficient, then the group purchase cancellation, has paid the sum, OH Meimei will immediately return. And now only 59 people buy, group buy less than 103, group purchase failed. The 1 yuan paid by Xiao Li should be returned.

However, until May 10, Xiao Li's money has not returned.

Li:

April 16 I purchased, is now May 10, has not been shipped, money has not been returned, the merchants did not give me a bit of information, I do not understand what is going on.

Xiao Li dialed the "Oh Meimei" website customer service phone, has been unable to connect.

According to the "Oh Meimei" website in Beijing Communications Administration of the record number 10046319, the reporter made inquiries. Search results show that the "Oh Meimei" website organizers are Beijing Dream di Fei International Import and Export Co., Ltd., then the reporter dialed the company's contact telephone. (4006268511)

[Phone recording]: The phone number you dialed does not exist.

1 Yuan, how much? Really not much, for consumers, taking into account the cost of time and energy consumption, we may be too lazy to pursue, but, for group buying network, 1 people 1 yuan, 300 people is 300 yuan, several groups of group buying, several failed, the money is not a small number. Reporters asked the Chinese consumer Association, the head of the Law Group Chu Baochang, Qiu lawyer said, if the money is not refunded, is a typical consumer fraud, buy net through this 1 Yuan 1 yuan accumulation, save a lot of money, in this, consumers should be reported to the business sector, by the Industry and Commerce Department of the website behavior to give cognizance, to such a site severely hit.

Xiao Li's first mentioned here, we come to know the small song of Dalian, Xiao Song is a successful group, her regiment is a brand-name sports shoes, but after buying back, the original joy turned to annoyance.

What's the "authentic tail"?

205 yuan Group buy "brand" sneakers

Dalian Xiao Song is a love sports girl, work in her often go online search sports products, March 11, 2011, Xiao Song in a "jewelry group" group buy online saw a Nike sneakers.

Online Introduction: This pair of shoes is Nike couple new, death kiss increased leisure sports shoes, with super strong elastic and slow shock function. Jewelry Group to ensure that the sale of the product description is absolutely true, do not make false introduction, to ensure that consumers buy goods and descriptions consistent. The most tempting or price, the original price of 988 yuan, after the discount only need 205 Yuan, Xiao Song was tempted.

Xiao Song:

Just want to buy a pair of shoes, see it is very good, above all kinds of commentary ah, sell all good hundreds of pairs, thousands of pairs, and then some big websites, do very professional, they bought.

Also wait for five days, Xiao Li from "Jewelry Regiment" to spend 205 yuan buy this nike shoes on. Xiao Song can't wait to put on the shoes, here to walk, there run, and then jump, but, a week later, Xiao Song found fault.

Xiao Song:

First of all, it's shoe surface materials, you can see it is very easy to pilling, quality special time, second, look at its logo, it is not a Nike logo, it behind these work, and so on, compared to other people's authentic so fine. Insoles this piece of super thin, wear a few days, Edge corner has been up, wearing a few days on the edge, and the insole is super thin is a layer of small plastic.

According to various signs, Xiao Song suspected that he bought a pair of fake Nike shoes, so Xiao Song telephone contact the jewelry net.

Xiao Song: Yes, I bought a pair of shoes in your home, called "Kiss of Death" that pair of shoes, excuse me your home this shoe is Nike authentic?

Jewelry Group Buy Network staff: Well, yes, we this is the authentic end of the single, and the store inside the shoes, are the same batch of lines down. It may be that there is a small flaw in the work, such as a thread or a polished top, which is not very fine, and then it is left behind, so it is called the tail order.

Xiao Song: When I buy, you do not say that this is the end of a single Ah, are said to be authentic, are described Ah, and so on, I began to think it is authentic, buy when you did not tell me AH.

Jewelry Group Buy Network staff: That, um, that is, that, the issue of goods staff, I am not very clear. My side is mainly responsible for collecting money or after-sale.

Jewelry Group Customer Service said, this Nike sneakers is a flawed tail, this, what is the meaning of it? Is it really nike authentic? A customer service manager at the Jewelry group gave the answer.

Xiao Song: May I ask you this shoe, whether really like just now, customer service Miss described that, is authentic?

Jewelry Group Buy Network staff: is the original end of the single, not that authentic, authentic stores are sold goods, there are certain differences.

Xiao Song: May I ask the difference?

Jewelry Group Buy Network staff: The difference is the quality, that is, all aspects of the level of sophistication, and then there is no store to sell goods so good.

Xiao Song: Then I now take this pair of shoes, go to the store to make a contrast, if really as you say, it is only the details of the gap.

Jewelry Group Buy Network staff: We do not allow the store inspection.

Not authentic is the tail, do not support store inspection, small song How much know the origin of the pair of trainers. Later, the "consumer claims" reporter interviewed the Nike China Beijing branch staff, confirmed the song on the jewelry around the purchase of this Nike shoes suspicion.

Nike China Staff: Our company currently does not have to cooperate with group buying network to sell our products, we only through our official website and agents in the specialized shop sales of our products, authentic Nike shoes will not appear very low discount, at least 80 percent.

Journalist: What do you mean by the NIKEiD logo on the shoes?

Nike China Staff: This logo is a personalized custom service tag, which is a service for shoes according to our own needs.

As in the case of Xiao Song, the reporter also asked the Chinese Consumer Association Law Group head Chu Baochang, Qiu lawyer said, Xiao Song can first claim to the website. Sellers of the sale of false to a certain amount, constitutes the sale of fake and shoddy goods crime, if the site provides trading platform, knowingly let sellers sell leave, also bear the corresponding responsibility.

Where does the "genuine" come from?

100% true Casio Watches

This is a group purchase on the net of a group buy news--100%, Japan original movement, waterproof, shockproof, full-featured, from the picture, watch beautiful atmosphere, in Wenzhou, Zhejiang Business, Mr. Tian was the purchase news attracted.

Mr Tien:

Propaganda above write absolute Fidelity Watch, such a big group purchase website, since write hundred fidelity, this certainly cannot have the fake. And above all is the hundred cent is true Casio, the original price 2,190, the current price 399, such cheap prices, anyway is the fidelity, why I do not buy a piece. There was no hesitation at that time.

Five days later, the ef-550d's Casio watch was delivered to Mr. Tien's hand, and the maintenance guarantee for the Casio watch was shown in the box, and a nationwide warranty, location and phone call were indicated. Looking at the beautiful appearance of the watch, Mr. Tian is fondle admiringly. However, the appreciation did not last 10 minutes, Mr. Tian found that the maintenance guarantee did not complete, the handwriting on the shell of the watch is also vague.

Mr Tien:

As soon as I looked at the dial, the letters were printed on it. Painted this luminous, some of the more messy, time of that date, but also a bit misplaced. There are hands above, the point of the luminous point, it is all point crooked. So I'm just a little skeptical.

These questions make Mr Tien's heart a bit creepy, what is this casio watch? Group buy online written "100% Fidelity Casio", then hurriedly ask it.

[Mr. Tian and a group buy net customer service telephone recording]:

Customer service: Just have received your phone, is your question to Cassi, and then I confirmed with the merchant, he said this product is really genuine, no problem.

Mr. Tian: I am now, if it is this product problem, I can get Casio official, that is, customer service, to find them?

Customer service: Can, no problem.

Customer service staff explained that the Casio watch is authentic. Since it is genuine, how can these vague handwriting and inaccurate scale be explained? Mr. Tian then followed the page on the phone, contacted the form of the seller-Nankai District, Tianjin, the Wolf-commerce center.

[Telephone recording]:

Mr. Tian: Are you the Casio watch you buy above?

Staff: Yes, it's me.

Staff: To ensure that you are genuine original movement.

Mr. Tien: I'm asking a Casio watch, not the movement.

Staff: I can only tell you that this watch is of the same quality as the authentic one, and that it is a genuine movement.

Mr. Tien: I bought a casio watch.

Staff: which is the specific purchase?

Mr. Tian: It's 550B.

Staff: 550 that's right. Well, will you send us your watch and we'll exchange it for you?

The seller's one confirmation of Mr Tien's suspicions--it was an impostor. Yes, where's the cheap Casio watch? However, why 58 group Buy net say it is true Casio? Do Casio watches really sell on some online? The reporter interviewed Guangzhou Casio Co., Ltd.

[Telephone recording]:

Guangzhou Casio Co., Ltd. Staff: is Casio did not buy a watch, because now the regular watches are in the big shopping malls, are selling the price.

Reporter: There is no current and group buying network to cooperate to sell our goods.

Guangzhou Casio Co., Ltd. Staff: Well, no.

Journalist: Is there any chance that the shopping mall can cooperate with the group buying network to sell this product?

Guangzhou Casio Co., LTD. staff: This is not possible at present.

Journalist: Not at the moment, right? Because it also has a Casio clock guarantee, as well as this security symbol, how can I identify it?

Staff of Guangzhou Casio Co., Ltd: This also do not need to identify, because, first of all, this company's warranty card where to come, anyway, not from our side, the watch is not from our side, it is forged, or from where it, which we are not clear.

About group buying, we did a survey, participate in the survey of netizens, seven adults said to participate in the network group buying;

When it comes to group buying, the biggest annoyance, more than 40% of users think that the product quality is shrinking, or buy fake and shoddy products-it seems that Xiao Wang and Xiao song their encounter is really not a case;

We also have a problem is that if group buying fails, do you know how to defend rights? As a result, more than 70% said they did not know how to defend themselves.

On rights, we look at a provision, is the implementation of the State administration of industry and Commerce in July 2010 issued the "Network of commodity transactions and related services management interim measures", which stipulates that the network of commodity operators and network Service operators, that is, we usually say sellers and websites, The published goods and services transaction information should be true and accurate, not for false publicity and false representations. The website should review the seller's business identity. The website shall establish a system of self-regulation of consumer disputes and consumption rights.

Goyu Shan, Director of the Law Professional Committee of the Consumer Rights and interests of the Beijing Bar Association, warned that if the merchant sold the goods to the consumers that did not conform to the website description, the merchant should bear the corresponding compensation responsibility.

If the group purchase site does not fulfill the obligation to review, the site should also bear the corresponding obligations. If consumers buy the goods and the purchase site does not match, you can directly find the seller to claim, but also to do not make a review of the obligations of the Group purchase site to claim compensation. Buy in the network, remember, one, do not believe excessively low price buy, see the terms of the transaction, especially after the rights of a, see if there is no "overlord clause." Second, check the relevant Netizen evaluation and Word-of-mouth. There is a regular group buy network, its contact methods generally have mailboxes, telephones, contacts, addresses and other information. Informal group buying network generally will only have a QQ number or e-mail, or even only an "online submission." Third, in the process of consulting the website, if the site is anxious to send you remittances, but also to your request happy promised, such sites should be vigilant.

Where to authorize sales

38 percent Brand Mask

April 11, 2011, Shanghai's Xiao Pan in a group buying online to see a let her very favorite products.

Pen:

It has a 58 group purchase, the top dozen out of a "beauty is the mask", usually we buy, probably are ten pieces of money, it is the land of the merchants reported three Army Day pieces.

Is there such a good thing? Pen and looked at the group buy online publicity, written above, factory outlets, to ensure genuine, behind the Guangzhou United States that Cosmetics Co., Ltd. authorized Shanghai Zhe Chen Industrial Co., Ltd. to sell the United States that the mask of the licensing statement, health permits, security inquiries telephone, customer service phone, company seal, etc.

Pen:

Look at the full fidelity, I was a regiment, that is, more trust, I April 1 that a single five boxes, played 190 past. Then, April 2 to help friends, we set another 10 boxes, is 380 yuan. , I was in the group when the number of successful group buys, has more than 2000 people.

April 1, 2011, April 2 pen two times have paid 190 yuan and 380 yuan, a total of 150 pieces of beauty that is the mask. After playing the money, small pan This is 10 days, is in her hurry, buy net sent her a text message.

Pen:

April 11, then they sent me a text message, that is, because the business is out of stock, can not be shipped, if you want to return, please call the Group Buy customer service, said to give us a refund, and then I will call them past said, I want a refund, he said to wait 10 working days.

did not buy the mask they want, pen feel very sorry, now she can only wait for their own mask money can be returned early, but after 10 working days, she found that the money still did not return to their own bank card.

What's wrong? In small laopan anxious, 15 days later, she suddenly received a net sent a message.

Pen:

Said has shipped the message, gave me a single express list, and then I can not find a single express online, then, Q friends have received this, and then rhyme Tatsu Company to call, rhyme Tatsu company behind the staff to check, said this single does not have this single number, so we check on the Internet, this single is simply a blank.

Pen after the discovery, this rhyme Tatsu Express single does not exist, why should send such a message?

Pen:

Then I called the past, I said you do not say refunds, how to send a false number, they are still unanimous refusal, said that 10 working days, and so on 10 working days.

Pen had to wait, this time, she contacted 58 group buy to the United States that is the mask of consumers, a chat, people say, fortunately you did not buy, their beauty that is not too good facial mask. What's the problem?

[Pen and Fujian Xiao Lu's call recording]

Friend: In the sealing that place, there will be a deep a shallow like that, that is, printing is not good. Then, it's torn inside, it tastes wrong. Taste is a very strong flavor. I have played the United States that is the company's telephone, they told me that the real beauty that the mask on the other side of the date is also visible.

Is that true? The group buying site in the United States that is the Mask product authorization statement, clearly written: hereby authorized Shanghai Zhe Chen Industrial Co., Ltd. is responsible for Guangzhou Beauty Cosmetics Co., Ltd. to participate in the 58 City group buying activities, all matters by Shanghai Zhe Chen Industrial Co., Ltd. carte blanche to deal with. In the Declaration of authorization is also covered by the Guangzhou Beauty Cosmetics Co., Ltd. seal.

Reporter Telephone contact guangzhou Beauty Cosmetics Co., Ltd.

[Telephone recording]:

Reporter: I see in the group buying online, they also sell us the beauty that is the mask this product, and is 38 percent very cheap.

Guangzhou Beauty Cosmetics Co., Ltd. staff: We do not have this group buying activities.

Reporter: It is also said that after we Guangzhou Beauty Cosmetics Co., Ltd. authorized Shanghai Zhe Chen Industrial Co., Ltd. sales this product AH?

Guangzhou Beauty Cosmetics Co., Ltd. staff: Because of these documents, we are not the official side of the research.

Reporter: It has our authorization book, and Guangzhou Beauty namely Cosmetics Limited Company's official seal.

Guangzhou Beauty Cosmetics Co., Ltd. Staff: Well, I know, there are many that are not true.

Guangzhou Beauty Cosmetics Co., LTD. staff: There has been a consumer group of their products, and then used to find it completely wrong, so we have some action here, we suggest you do not buy. After meeting group buying activities, we suggest you call our 800 telephone consultation.

Can prove that the 58 of the same city group buy the beauty of the mask is counterfeit products, now, Xiao Pan only patiently waiting for a refund.

May 1, 2011, Pen finally received a buy net two refunds. At this time the distance pen received a refund notice has passed more than 20 days.

In Wenzhou, Mr. Tian and Shanghai's small pan in buying Casio watches and the beauty that is the mask, have encountered the same problem, is the group buy net two of these products are to ensure that the original, and even a genuine company group buy sales authorization, but in the end found that these goods are counterfeit, How did these counterfeit goods get into the online sale of the Groupon? Group buying network on these goods and suppliers how to check it? The reporter consulted the net customer service staff.

[Telephone recording]:

Reporter: Buy net buys a table of propaganda page to write, 100% fidelity of Casio, this is not group buying propaganda?

Customer Service staff: Yes, the editor of the propaganda, is indeed our side of the editor, on the page to do the pictures, but specific to the inside of the rules, special tips, are provided to us by the merchants, those things are also passed before, did not cooperate before we strictly review, but what happened later, not in our expected.

Interviewer: So how do we make sure this thing is authentic?

Customer Service personnel: Specific inspection, there is a certificate of inspection data, we cooperate with the merchant when they take things, let us check the time, is certainly to get the card, but some bad business, in the delivery of the user, there is quality problems, we can not completely exclude this phenomenon, bad business in the delivery time , give the goods to the string, this phenomenon will also appear.

Reporter: You just like that table, issued a certificate of inspection, how will there be such a non authentic goods?

Customer Service staff: This is certainly not what we expected, with us to cooperate with some businesses, are after our 58 group buy strict audit, to cooperate with us, now our headquarters for Casio table is being processed, the user to buy the Casio table sent back to our headquarters this piece, we put the money to the user are back.

According to 58 group buy network, in their platform sales of products sellers, enter the site, is to undergo a rigorous audit, but, fake Casio, imitation beauty that is the mask of things actually happened, is the seller opportunistic, or buy the site quick success? No matter what the possibility, the interests of the damage is ultimately consumers. It seems that the purchase site should be more stringent constraints on the supplier's behavior, has become the key to solve the problem. Regardless of the group purchase website and the supply merchant how the combination, guaranteed buys the behavior the reliability and buys the commodity the authenticity, is they cannot evade the question.

Whether sellers or buyers, in the online business, pay special attention to credit rating, this is not only about your credibility, but also related to your interests. Today's program we know these several group buying websites, do not know to credit, put the good faith in what position?

Honesty is the business of this, exaggerated boast, play word games, or play the edge, perhaps you can make three single business, five single business, but can not bring long-term stability of the source, and tease consumers of confidence, the final answer is only one, that is the consumer abandoned.




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