Community of citizens calling for solutions to municipal problems: Fixmystreet

Recently, according to foreign media reports, Fixmystreet is a British website founded by Mysociety, where users can report, view and discuss such municipal problems as graffiti, road potholes and illegal dumping. Fixmystreet, which has been operating independently since its inception in 2007, is designed to show that the Internet can help with municipal maintenance and is now a community of citizens calling for solutions to municipal problems. Now it has launched a special site for the government department to use, named Fixmystreet for councils.

Fixmystreet for councils provides Fixmystreet functionality to municipalities that want to use the Internet to handle similar problems. The fees it collects to municipal authorities will be used to support mysociety activities.

"One of Mysociety's missions is to work with the government to help them digitize better," said Tom Steinberg, Mysociety's director Thomsteinberg. Our efforts on the Fixmystreet have made it easy for residents to report Road potholes, or street-lamp breaks, on Fixmystreet. We are pleased that the government department has seen the benefits. ”

The government departments of Bromley and Barnet first adopted the service. Chris Palmer, assistant director of communications at Barnet, said technology such as Fixmystreet is changing the relationship between government departments and residents:

"Before that, we regarded almost any problem that the public reflected as a complaint." In fact, this is a positive relationship: people in the street to see some damage, will inform the government department to solve it. This approach has changed the relationship between us and the residents, who actually became our eyes and ears. ”

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When you find a problem with the municipal facilities, it can be troublesome to find the responsible department, after all, the municipal authorities have a lot of problems to deal with, and fixmystreet for councils could provide a shortcut for this.

Of course, it also has a mobile version to report the problem. If residents find problems with municipal facilities when they go out, they take pictures first, then describe the general situation on the mobile device and report to the right department to help solve the problem.

One of the key elements of fixmystreet is transparency. Whenever a problem is reported to the municipal authorities through the service, it is also posted online. So the community can view the progress of the problem fixes and the related pictures at any time. It also leaves a permanent record of what the municipal authorities are reacting to the problem quickly.