Ctrip 85% Refund rate is how to "Lian" into?

Recently, friends in the background received a netizen to ctrip complaints, according to the Netizen response, he booked a Southern Airlines July 28 Shenzhen flight to Shanghai, http://www.aliyun.com/zixun/aggregation/38675.html "> The ticket price is 1186 yuan. But because of the change of itinerary want to change sign, but up to 85% of the refund fee to his stunned.

Similar to this netizen's situation is not a case, in mid-July this year, CCTV had exposure, a passenger on June 27 to buy Beijing fly to Qingdao travel package full price tickets, in a later application for refund found that the total ticket for 1057 Yuan, was charged up to 473 yuan refund fee, only a refund of 584 yuan, refund costs up to the total of 40% more.

The author of Sina Weibo search keyword "Ctrip back to sign", the system found 654 results, which encountered a similar situation.

A "ticket" with a fishy implication.

After the above things happen, the Netizen calls Ctrip customer service personnel. Ctrip Customer Service explains: You are not buying a regular ticket, but a travel coupon with a value of 100,000 points plus a travel package for the ticket, and the travel package changes or refunds are required to pay high fees.

When the author and the Southern Airlines customer service contact back to sign business, the answer is that Southern airlines are only responsible for the official website or its line directly under the ticket sales center under the change to sign, refund business, tariff standards in accordance with the CAAC's "passenger and baggage domestic transport Rules" collection, in the flight rules departure time two hours before the refund charge 10 % refund fee, within two hours to charge 20% refund fee.

For tickets issued by the agency Agency for the sale of ticket production back to the signing business, the agency is responsible for the tariff standards are charged according to the agency's tariff standards.

Ctrip staff told the author, travel packages will travel coupons, such as packaging, travel packages into a product, rather than a single ticket, the refund fee is the whole package to charge, since the whole is considered as a product, you do not have to follow the ticket back to sign the rules.

In accordance with Ctrip's response to CCTV, the travel package is stipulated that the plane before Take-off 2 hours before the refund charge for travel package price 30% refund fee, aircraft take-off within 2 hours (including 2 hours) and Take-off after the refund received 40%.

But for the charge of the high refund fee, Ctrip is the response to say that the ticketing agent provisions, and it has nothing to do with, Ctrip did not participate in the split.

Whose purse is the rest of the spreads? An airline ticket agent, who declined to be named, said they needed resources from airlines to receive various concessions, and that the price difference would eventually need to be divided among the parties involved.

Since the "travel package" may still be legal unreasonable, but as the ticket booking platform Ctrip, should be in the consumer's purchase to remind, there are some special requirements or special provisions for eye-catching annotations.

But about the "travel package" category of air tickets, Ctrip in addition to the mouse must be placed in the "travel package", "return to sign high fees" can be seen in the comments, at a glance and other ticket type is still the same.

Ctrip related responsible to tell the author, because "Travel package" is a new product, so technically still have to be explored and improved, and promised more stringent than the industry counterparts in the supervision of suppliers to effectively protect the rights and interests of consumers. At the same time, the product of the display to make further clear and detailed instructions.

China Internet Association Credit Evaluation Center Legal Adviser Zhao Occupation said, Ctrip's approach has two problems: first, the refund fee is much higher than the airline's refund fee, even considering the provision of tourism package products, including tourism coupons, but it brings a value far less than the loss of refund, for consumers, Obviously unfair, in accordance with the contract law, the conclusion of a fair contract, consumers can request revocation.

Chaos

In response to such a high amount of Ctrip, a trade expert said, in the entire OTA (online travel agents) industry, this is the unspoken rules, Ctrip is not alone. These third party ticket agencies from the airline ticket sales after the increase, you can earn a difference, that is, the so-called "low buy high selling"; Once the passenger needs to refund, then ushered in a second profit point, that is, "handling fees." If consumers do not find an airline to verify the actual refund rules, it will be "stolen" unnoticed by the middle of the high price difference, into the agent's pockets.

OTA Market competition has come to a white-hot level of results, price war is a necessary means of competition. Industry insiders said, "in fact, this low-cost trap originated from the price platform, many air ticket agents on the platform for sales, in order to increase sales to obtain the airline Commission rebate, so low price is a good way to attract customers, but low prices behind it may be a trap, the cost of return to sign is one of the high.

Ctrip is undoubtedly through the increase in the travel package to change the cost to achieve profitability, and where to go to the site I also saw a similar low-cost package, that is, through the "Air ticket hotel" combination package to achieve.

The author randomly searched a Shenzhen to Shanghai round-trip ticket hotel free line package, a package including Southern Airlines, return flights to the return of the change signed provisions for: 2 hours before Take-off (including) 40% refund fee, 2 hours before Take-off and Take-off after the receipt of 50% refund fee, not less than 50 yuan; And the same way is to take the ticket hotel combination Route net refund fee up to 80%, not allowed to check.

The price wars of many platforms are profitable for consumers, and more selective, but under this seductive exterior, consumers are apt to be attracted to low prices while consuming, while some of the specific requirements and rules hidden by the merchant are ignored to get into the set traps.

And wherever you go, the same way network or Ctrip, from the consumer complaints so much, generally on the ticket agent sales market is still lack of a more unified and authoritative standards or norms to restrain these institutions, and now the use of convenient and efficient internet to buy tickets more and more people, These small details affect more and more people. It is believed that the follow-up will be related to the management of the way out, but before the introduction of these measures, consumers in the online purchase of tickets must be clear to each of the provisions, so as not to damage their rights and interests.