Days run the cloud Computing Peak Forum hosted call center to usher in the explosion-type growth

September 2012 13-14th, the 2012 Autumn cence China Enterprise Network Communication Conference and Exhibition held in Shanghai Pudong Exhibition Hall, hosted by D1net Enterprise Network, also held the fifth session of CCS Cloud Computing Peak Forum in the same period. The two-day conference is divided into four parts of cloud computing infrastructure, data center, large data/data center, Cloud application services/cloud security. Cence topics include UC collaboration, data communication, call center, video conferencing, operators value-added services, and CCS conference is adhering to the "cloud for Rain, landing application" theme. The conference attracted nearly 3000 people from finance, telecommunications, insurance, power, petrochemical, energy, manufacturing, government, medical, education, logistics and other more than 10 industries, including China Telecom, Unicom, At&t, OBS, DT T System, Cisco, Huawei, ZTE, Avaya, IBM, Microsoft, Rung, Oracle, EMC, Dell, HP, Salesforce and other mainstream manufacturers are involved in the conference.

In recent years, with cloud computing, mobile Internet, social media, such as the rapid rise of emerging industries, China's call center market has also begun to emerge a series of new models, new technologies, new applications, enterprise deployment call center system solutions to the diversification trend is increasingly obvious, including the virtual seat, hosted call center, such as the most eye-catching cloud mode. As a benchmarking forum for domestic enterprises in the field of network communications, the 2012CENCE China Enterprise Network Communications Conference call Center special session based on the actual needs of the Chinese market, comprehensively and deeply discussed the current business units call Center deployment of the mainstream program and the future development trend.

As China's first large-scale operation of the trusteeship of the call center business, founded in 2006, the day-run financing to the enterprises and institutions to provide a call center one-stop-station-type full hosting services. Its business model is mainly: days run to provide software and hardware platform, communication resources, day-to-day maintenance and services, enterprises do not need to purchase any software and hardware systems, just have the personnel, venues and other basic conditions, the fastest 1 days can quickly have their own call center. and the construction of traditional call center, enterprises need to buy their own equipment and operational dimensions, facing a one-time investment, the total cost of ownership, high maintenance costs, increase or decrease seat difficulties. In contrast, managed call center deployment is relatively more flexible, can effectively control the call center construction costs and maintenance costs, shorten the system construction cycle, a large and other systems integration more smoothly. The application of SaaS (software as a service) based on cloud computing is also known as the Cloud Call center.

Pan Wei, deputy general manager of days run to receive media interview

As of now, entrepreneurship for more than 6 years to finance its customers have covered the Internet, E-commerce, education and training, tourism ticketing, medical care, financial services, such as more than a dozen areas, including Baidu, HC Network, Zhaopin, Qihoo 360, Millet mobile phone, happy net, ping An insurance, amber education, Rice Network, Yuantong Express and other thousands of enterprises. Whether it is large to have thousands of artificial seat seat of the Baidu National Call center, or small to only 1, 2 seats seat of the electric dealer, are in the comfort of the day-run financing of the managed call Center service. In the traditional call center era, the 1 seats open to customers is unimaginable. And this only 1 seats for customers without any infrastructure, only a monthly payment to the days run accommodation hundreds of yuan, you can enjoy the cloud call center services. Now, as the managed call center market matures, call centers are no longer "luxuries" that only large enterprises can have, and more and more SMEs are deploying their own call-center systems.

Of course, for the service of the king of the managed call Center service provider days, to help enterprises deploy call center, its task is far from over, or just started. The service system is the key to a managed call center provider. From the T-care service system can be seen, the product only accounted for its marketing system of 30%, while the service accounted for 70% of the proportion. Because the service is a monthly fee, if the customer is not satisfied, at any time can terminate the cooperation. The use of the following characteristics by a lot of people think that the hosting call center service provider the biggest risk, but for the service system has been very perfect for the day-run financing, it is its biggest advantage.

Tian Run intermediation this call center from the complex "system platform" to the construction of a simple "service" to provide, is the innovation of technology, but also the innovation of the operating model. It can be foreseen that in the next few years, with the increasing prominence of the hosting call center and the rapid improvement of the quality of service and the demand for telemarketing performance, the Chinese managed call center market will usher in an explosive growth.

(Responsible editor: Lu Guang)