Enterprise CRM and other business systems to achieve the perfect "cloud"

Almost all it vendors have started their own cloud computing strategy, but the concept of cloud computing is different because of the difference in strategy and starting point for each enterprise. If we simply interpret cloud computing as SOA or SaaS only on the basis of our products and business, it confuses the concept of cloud computing, blurs its product form, and hinders the spread and application of cloud computing. Server virtualization and Desktop virtualization have become the primary choices for businesses, according to Goldman's survey of 2010 corporate IT spending. Virtualization, private cloud, and private cloud and public cloud blending are critical steps for an enterprise to move toward "it as a service." Virtualization solves the problem of enterprise computing resource efficiency, and also gives the enterprise more flexibility in business. On this basis, the enterprise helps the enterprise achieve self-service IT services by building a private cloud in the form of a service delivery. For a business unit, there is no need to know what hardware platforms to build, what software and systems to use, and the efficient management of information systems is not a problem that needs to be distracted, but focused on business innovation.

Because of the security concerns of the public cloud and the controllability and security of the enterprise-class private cloud, the private cloud has a greater appeal to many enterprises. Private cloud involves two departments: IT (data Center) operations and the business unit users who want to run the application. The private cloud gives the business unit an opportunity to quickly provide a server when it comes to application deployment. It operators must ensure that sufficient resources are available for this type of on-demand computing, which usually means that the user waits for the required resources for a few minutes instead of a few days, dramatically speeding up delivery of services and applications.

Customer is the core of enterprise resources, CRM system is absolutely an enterprise's core business system, from the application of cloud computing strategy, if the CRM system to "cloud", then the preferred private cloud. Because business data is at the core of the enterprise, especially for large enterprises, and is not subject to any form of threat, it also determines that large enterprises do not put their mission-critical applications on the public cloud. Private cloud can be deployed within the firewall of enterprise data center or deployed in a secure hosting site, which is the security advantage of private cloud. Moreover, in terms of quality of service, private cloud is also better than traditional data center quality, because private cloud can provide more flexible service and use IT resources more efficiently, thus improve the performance of enterprise CRM.

In fact, there are already enterprises using cloud computing to promote the development of CRM system. According to Gartner, the current CRM market is dominated by several mainstream vendors, who account for more than 60% per cent of the market. The leading manufacturers include SAP, Oracle, Microsoft and Salesforce, where SAP has the largest market share and Oracle's market share has risen as a result of the introduction of managed products. Oracle's managed CRM products can also be considered public cloud products, Salesforce with the help of SaaS, first let the CRM system more cloud. "For the customer relationship management industry, cloud computing will shine, and Salesforce.com is the industry's leader," said Marc Benioff, chairman and president of Salesforce.com. Through the Salesforce CRM Spring ' 09 customer service and Sales cloud computing solution, Salesforce.com will help businesses expand their businesses without cost increases. ”

In addition to the public cloud, more and more enterprises will move the CRM system to the private cloud in the future, Microsoft has made huge investment in the private cloud construction, the Windows Server AppFabric Server system is a key product for Microsoft to enter the private cloud market, windows The Server AppFabric allows users to create and maintain their own cloud computing system architecture. Meanwhile, Microsoft has launched a McLoud private cloud solution in Taiwan that can move the cloud back to its home.