Express Business peak season service guarantee work guide

Recently, the National Post Office issued the "Express Business peak season Service security Work Guide" can be said that a large part of the policy is for the upcoming electric business season service.

"Express Business peak season Service guarantee Work Guide" conveys two main information: 1. Peak season Express price increase; 2. Put forward to do a good job to ensure the normal operation of courier related work requirements.

According to the Post office, express companies because of increased costs need to increase postage charges, and so on, should be explained in advance to the user, and as the community announced. From this, we can see that prices are not exempt. From the current private domestic express look, most of the express enterprises are joined the system, pricing right in the hands of the franchisee. Especially in the electric business season, most franchisees want to take advantage of this node big cashing. Although not necessarily high, but almost every year have exposure to express the price of news, and in the industry to form the trend of rising prices. In spite of the price increase, businesses take into account the need to walk in large quantities of goods, or teeth insist on choosing to cooperate with the courier. The dominant cost of logistics distribution in the peak period of business is obvious. As the electrical business, you need to do a good job in advance of the cost of change budget and related express cooperation matters. From some of the previous Express blessings, 2%-4% is very normal, but there are some prices up to 30%, only in advance to discuss and express cooperation, in time to compare which price in their own range, which express where more advantages, for different regions should choose what kind of express cooperation, To ensure the coordination of the order season and maximize the profit of the shop.

Post Office deliberately stressed in the express business season, express enterprises in each business start-up city should continue to provide express (mail) receiving and delivery services, must not stop or stop to send Express. For special reasons, express enterprises need to suspend the operation of services (including the closure of the network, stop the network bus, stop receiving or stop delivery, etc.), should be to the location of the Postal Administration department to submit a written report, and in accordance with the provisions of good handling of Undelivered Express.

Although the post office has made a corresponding policy support, but once the landing, a variety of factors under the interference, to ensure that express normal operation appears superficial weakness. Relay links too much, processing express slow, barbaric operation behavior, express delay, loss and damage, for most businesses, these hidden costs are really stinging point of business, because of this series of hidden dangers, which will directly lead to a high rate of refund and a large number of consumer complaints.

The benefits of self-built logistics during the promotion can be truly manifested. And the real self-built logistics of the electric business platform is not many, more or through a third party to complete the distribution link, if as a cat Taobao business, this year's logistics and distribution links should be improved, because the CAT rookie platform for the launch of a large number of large express delivery company should support. But whether it's an independent platform or Taobao merchant, as a third party distribution, its itself is a lot of very uncontrollable factors, in addition to talk with the express company cooperation changes, in this node, more should pay attention to their own planning, businesses should do is to do a good job after-sales service team training and customer contingency plans, Through the establishment of a sound customer relationship maintenance program, in response to the inevitable return rate, the explosion of warehouse behavior for customers to make a reasonable explanation, in order to appease the customer at the same time, so that the loss of returns to minimize.