Overlord terms, chain stores concessions different, refund difficulties ... Recently, Guangzhou Consumer Council and the Guangzhou Municipal Bureau of Industry and Commerce 12315 consumer rights and Interests Protection Center released the top ten industry consumption unspoken rules, fashion industry, "card" class consumption problem is particularly prominent. It is understood that the fashion industry complaints are still high, in which both deep-rooted, widely familiar with the consumer "Guild", "Industry regulation", there are hidden in a variety of consumer links, not easy to be perceived by consumers but very easy to recruit the Overlord clause. "Ultimate power of interpretation" is a rule of overlord. Miss Zeng in a chain of dry cleaning shop to do a membership card, when the use of some branches dozen 80 percent, some stores have hit 90 percent. In this respect, the legal profession said, the last item of membership card is usually "the final interpretation of the right to XX all" or "the company has the right to the final interpretation of these rules," this is the business deliberately to reduce or evade its damage to consumers legitimate rights and interests should bear the responsibility, is "overlord clause According to the introduction, 2009 Guangzhou A total of "membership card", "scorecard" category complaints nearly thousand, and membership card system There are a lot of unspoken rules, such as the future of the card to take the floor, exaggerated promotional promotions, chain stores offer different, card balance can not be cashed. Free Beauty but was forced to do card Ms. Chen received a message from a beauty salon, said that a free experience service. But when she finished, the hospital said it was a fat-crushing project, asking her to pay 2800 yuan to handle the nursing card. According to the introduction, 2009 Guangzhou Accept beauty industry complaints more than 200 cases, up 40%, the existing problems include: Promise invalid refund, but the real refund is difficult; free trial, is actually forced consumption; Experts suggest that consumers choose to have qualified beauty service agencies, "free experience" and so must be cautious, need to understand the service content and projects in advance, at the same time to obtain effective consumption vouchers, in case of disputes rights.
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