Express industry chaos: illegal operation was forbidden to challenge the electricity business

Yuantong, Rhyme Tatsu Four companies due to illegal operation was heavily punished, can not continue to implement the shipping, this is not perfect for the express industry and cast a shadow; in the absence of promotion services, The courier company will reach the electric business, but all to the end of the retreat, people can not help shouting: "Express Company please you professional." "Experts also suggest that China's express industry needs to realize mechanization and informatization."

A few days ago, Yuantong Express, Yun da Express, such as four express companies involved in air cargo burning incident, suffered the most severe punishment in history, China Air Transport Association to cancel four companies two categories of freight forwarders qualification and Air Sales Agent qualification certificate. This not only let the Chinese express industry into an embarrassing situation, but also let in the "11 11" Promotion failed to perfect the answer in the Express company became the focus of social discussion, many people think that the goods burning incident is actually express fraud and management is not rigorous performance.

In addition, the express industry there are many problems, users feel these problems, partner electric business site is also aware of, so the power of the logistics of the trend has come, but the express company did not actively improve the quality of service, but that the electricity business is in the market, so not only the "ban" electric business incidents, Also has the express company builds the electricity business platform tidal current, but this kind of do not have to give the courier to bring up the profit, but failed.

"Express industry to do their own, and gradually realize the information, mechanization management is the fundamental development." "Industry experts hope that in the future, China's express delivery industry can embark on the international track, to achieve more self-discipline to change the image of the user in mind."

The bad consequences of "ban"

October 22, 2012, Southern Airlines CZ6524 flights at the airport in Dalian when the cargo burned. After investigation, the accident is caused by the spontaneous combustion of a package of matches, the actual shipper is Yun-Da Express. In the next inspection, also found the Yuantong Express not in accordance with the provisions of the lithium battery consignment. In view of this, the China Air Transport Association canceled the involved Yun-Da Express, Yuantong Express, the company and Kai Hao Company's two types of freight forwarding agent qualification and Air Sales Agent qualification certificate, this not only means that the four companies will be "ban", but also became the most severe Chinese express delivery punishment.

After being fined, Yuantong Express Company in its official network issued a statement said that the department because of the business season to collect inspection and internal security screening due to negligence, but the tact of the punishment is too heavy, because the direct company is not flexible goods burning. "We must admit that there is a problem in the collection and inspection, but we cannot put all the blame on tact." "Yuantong Express Company news director Juan told reporters that some customers will be a lithium battery in the corner of the goods, sometimes difficult to find, flexible inspection and airport security are not detected, this is the responsibility of both sides."

A number of express companies said that before the transport, the company is the provision of goods to open the box inspection, if there is no inspection of the situation, the location of the branch will be severely punished, but in the current situation, this standard does not appear to be cashed, it is no wonder that some people think that the loopholes and false names of goods is already the unspoken rules of the courier industry.

For the "ban" thing, in addition to netizens the voice of the sigh, there are insiders helpless. "This is indeed the embarrassment of the express industry. "Zhou Zhicheng, deputy director of China Logistics and Procurement Federation, said. Shentong Express Planning Department manager believes that the four express companies are heavily punished by the ban on the safety of the entire industry sounded the alarm. In fact, China's express industry is not only the problem.

Service Setback Highlights management vulnerabilities

The reporter once had such experience, a few years ago, express delivery, courier will send message to inform, when they will call to notify the pick-up and request the recipient himself to sign. However, this situation is rare now, courier often in the absence of advance notice in the case will be express in the unit front desk, by the reception staff sign, inspection of the matter.

Last winter, Ms. Zhang of Nanchang used China post to send a down jacket to her son who was studying abroad. But her son has not received the clothes, also did not receive a receipt, China Post's system has been signed, Ms. Zhang because of fear of her son almost with China Post conflict, finally the son is walked 20 minutes road, In the school of a janitor found their own package, the express experience let Miss Zhang very dissatisfied, "should not be the recipient of their own signature it?" "This is the performance of the express delivery service."

In terms of services, users also often encounter late collection, violence sorting, express loss and damage, information update error, such as a series of service issues, is considered to be the company's management loopholes. "China's express enterprise is still a labor industry, industrial development is lack of information and mechanization, in the expansion of business will appear many problems." Zhou Zhicheng explains.

Format clause contract difficult to cancel

As we all know, the express industry is currently using the contract, that is, express single embedded format terms, these provisions have evaded the responsibility of the express company, if the number, name, whether or not to fill out the information is not clear, the goods damaged, express company can only compensate 3 times times and above the freight; The courier company will also refuse to pay for the failure to verify the goods. It's hard to get a satisfactory result from a user suing a court.

Wang, director of Beijing China run law firm, in accordance with the provisions of article 39th of the Contract law, a party providing a form clause shall follow the principle of fairness in determining the rights and obligations between the parties and adopt a reasonable manner to "clearly state" and draw the other's attention to the terms of exemption or limitation of its liability, In accordance with the requirements of the other party, the provisions are described. However, in filling out the Express form, the user almost do not read the format of the Express bill, the courier will not inform the user, the user's interests will be difficult to protect.

"Express new national standard issued, we are also making changes." "Yuantong Express Company news director Juan said, Yuantong company in accordance with the new GB adjustment, the FORMAT clause contract compensation may no longer be 3 times times the freight," will be higher, the current amount is being formulated. Although there is such a statement, but we also see that the user consignment value of millions of of the goods damaged, the amount of compensation can only reach several times the freight, the price is the current express industry is unwilling to realize the change. Some experts have suggested that for the delivery of valuables, carriers and shippers should identify their value.

Self-built logistics for avoiding problems by electric dealers

For the electric business, logistics is the key, the electric business has also driven the development of China's logistics industry, as a key component of the logistics industry, the development of the express company is most obvious. According to statistics, China's 70% express delivery industry from the electric business, Shen Tong Express Planning Department manager also said that the electric business is Shentong's big customers. However, this harmonious development does not last long, with many express service problems and the increase in the cost of electrical logistics, some electric enterprises finally chose to build logistics, Amazon and Jingdong is the most typical enterprises.

Jing Dong wants to provide more perfect service to users. "Jingdong Mall PR relevant Responsible person told reporters, logistics and distribution is related to consumers" last kilometer "of the online shopping experience, a strong logistics system is a good user experience an important guarantee. Jingdong Mall since the establishment of the logistics system, mainly in order to ensure delivery time, to give users the best shopping experience. At the same time, in order to ensure the effect of distribution, Jing-dong distribution using direct business model, directly under the jurisdiction of the company, mainly responsible for all Jingdong products and some of the open platform business products distribution, to ensure that customers with better services.

It is reported that the Beijing-east since the construction of logistics, the realization of 211 Limited, the next day up and evening distribution and other special services. In addition, also opened its own point, took the self, Community cooperation, campus cooperation, convenience store cooperation and other forms, to meet the different distribution needs of consumers, which is superior to Third-party logistics.

Amazon has established its own logistics system in Jingdong Mall, in addition to remote areas also use Third-party logistics and courier companies, Amazon's proprietary goods are transported by their own logistics system, and can cash reservations and delivery services. In addition, Amazon has been in 1500 cities and regions in China to achieve cash delivery; Mobile POS machine to enable 74 cities to support credit card payment, 64 cities to achieve the day under the single, the next day delivery, in the north, Upper, Canton and other 18 cities, to achieve the delivery of the day the distribution capacity (the next day up to the coverage reached 70%).

Express industry to protect rice bowls into the electric business retreat

Express industry there are many unresolved issues, the electrical business self-built Logistics on the extenuating, but it is puzzling that China's express companies in the understanding of these industries after the chaos did not concentrate on seeking to improve, but the anger turned to the electricity quotient.

Recently, Jingdong Mall has made the express license, and began to its platform partners to provide logistics services, but Shentong Express "blocked" Jingdong news is a great surprise. Shentong to make such a move, it is also feeling the market threat brought by the East Beijing. In the interview before, Shen Tong Express Vice president Xundahai has said that the electrical business since the establishment of the "North wide" and other big market "fat", express company can only chew to the remote city of "Bone", he thought that the express delivery enterprises to reduce the proportion of the express business. Many express companies in the industry also have the same worries, after all, the electrical business Express Occupy Express Company Business 70%, without electricity, there will be no rapid development of China's express industry.

As a result, a group of express companies built by the company's website on-line, Shun Fung Express the Shun Fung Optimization, Shentong Express ticket Network, Yuantong Express Xin Long Direct network, but the development has not achieved the desired effect. Shun Fung preferred to do food sales-oriented, but at present, the flow is small, the volume of sales is also little, no climate; Shentong's long ticket network has been Ctrip acquisition, Yuantong Express website will be located in the bottom of the page, Yuantong Express News director Juan said, the current network only as a platform for communication between enterprises and users, Less sales business. And some express companies also denied the original to enter the electricity business to protect the job, said only that "the establishment of electric business platform is an attempt or strategy for enterprise development."

The rivalry between the self-built logistics and the logistics is still continuing, but in the first inning, the Logistics express enterprises have not prevailed, even can say that there is a tendency to retreat, China Logistics and Procurement Federation, Deputy Director of the Department of Zhou Zhicheng also believes that the electrical business has a large number of funds to ensure that the development of the information system of the logistics, once the strong , it will become a barrier for other enterprises to enter the logistics industry, logistics and express industry is not perfect, the logistics of the electrical business site is only a supplement to the business, not as the main business.

There have been more and more people hope that China's express industry "to do a professional", rather than transfer their own problems to others, so as to keep the electricity quotient of third-party logistics dependence. "The courier company must first develop itself toward the internationalization standard." "Zhou Zhicheng that information and mechanization is the future development of China's express industry, but the current domestic express companies rely more on the labor force, information popularization is not strong, this not only costs high cost, will also highlight a variety of problems." He also suggested that the express company and the electric dealer should do a comprehensive communication before the large-scale promotion, realizes the information docking can let the courier accelerate. In addition, Zhou Zhicheng also hope that the relevant domestic departments and associations to speed up the development of various industries self-discipline regulations, through the establishment of the threshold to enhance the service level of the express industry. The reporter learned that, express new GB issued, there have been express companies in the relevant adjustment and personnel training, perhaps this is a good start.