Full network accounts are frequently stolen users feel too dangerous

"Sad, account money was stolen, and then no more full network," Consumer Xu said to reporters depressed.

At the end of last year, Ms. Xu in full online group buying a total of 598 yuan de Ju tak Whole duck banquet package, later because something did not go, this "overdue consumption" paragraph back to Ms. Xu's account. January 21, Ms. Xu want to go to buy again, but log in full network account found that the balance is gone. She then looked at the consumption record, and in the early hours of January 13, a 40-week black Duck was purchased with her account balance, which showed that the buyer's phone number was 130xxxx0799. "I called this number, no one answered," Ms. Xu said. On the same day, she called the full network customer service, they said that has been reported to the police.

Ha Xu The same consumers are not less, Hangzhou consumer Ding 20th also found that their full network was stolen, expired refunds to the account of 100 yuan, was bought 4 tickets to Chengdu movie, the purchase time is 0 o'clock January 5. "I was in the passenger service phone, also complained on Weibo, the other side said it will deal with, but until now has not been handled well." ”

Fuzhou consumer Miss Yang is also so, her account of the 134 yuan stolen, in the early hours of January 7 bought 4 movie tickets. "To customer service reflects the matter, the other side is only the answer will be submitted to the technical Department inquiries, reply as soon as possible." ”

In fact, the reporter found that as early as last April, there is a focus on users reflect, because the consumer refunds and other reasons in the full net account left the balance, "was" bought a website launched shopping cards.

The balance in his account is stolen, the users are helpless and resentful, and they have doubts about the practices of the full net.

The first question is why the refund of overdue consumption refunds cannot be refunded in the original way. "If a refund can be made directly to the original road refund, back to the bank card, Alipay, rather than mandatory stay in the full network account, these things will not happen." Said Miss Ding. Ms. Xu also said, "I originally applied to return to my bank card, their customer service said not to." ”

The second is that the mobile phone number was modified, the original bundle of mobile phone unexpectedly did not receive any SMS notification. "This makes people feel too safe, but fortunately the balance in the account is not much, otherwise the loss is big," Ms. Yang said.

Full network response: has been reported to the police

22nd, the reporter calls the full network. Staff said that the user has received complaints about the theft of accounts, "We have done the registration, and now the police." The technical department also inquires the specific reason, if has the result will http://www.aliyun.com/zixun/aggregation/21263.html "> first time informs the user." ”

The person denied that the overdue refund could not be returned in the same way as the user claims. However, in the full network official online, the reporter saw: "7 days without consumption refund", you can choose to refund to the full account or the original payment account, "Expired consumption refund" can only be refunded to the full account.

At the same time, the person admits, according to normal process, and account bundle of mobile phone number change, the original cell phone number will receive SMS notification, "Now the technical department is also checking, why the user did not receive SMS prompts." ”

Lawyer's point of view

The website should prove that it has no fault or should be compensated

Li that the user account is faced with various risks, the site platform can not guarantee the user account of the full security, may be due to platform vulnerabilities, but also may be because users are not careful when using the "fishing". But the user account is stolen, the site must prove that their own security measures in place, their own platform is no loopholes, otherwise it should be compensated to the user. "Just as the residents are stolen, the residential property must prove their security measures are no loopholes, if there are loopholes, the property side should be compensated." Residents should not be allowed to testify. ”

(Li, Beijing Shang (Shanghai) Law firm lawyer, our rights online lawyers group lawyer)