Guest complaints Ctrip Bali luxury tour against Ctrip threatened to send dead mice

Recently, a Shanghai Shire enrolled in the "Bali Luxury Tour", which was launched June 17, unexpectedly became her extremely bad travel experience. Shire in micro-blog complaints Ctrip Services: Change the itinerary at will, simply do not discuss; Hotel shoddy, even can not take a hot bath; wanton increase of out-of-pocket expenses and shopping items, coaxing threats, do not participate in no, naked threat of personal safety of tourists. These complaints on Weibo, unexpectedly but by Ctrip staff abuse, Ctrip an employee even threatened to give Shire "send dead Mouse". Shire said that 23rd we at Ctrip headquarters, the complaint Department of Mr. Ding and customer service Department of another gentleman accepted our complaints. The two gentlemen undertook to give me an answer by 26th. But on the night of 23rd, there were a lot of Ctrip employees abusing our microblog, gossiping, slandering and insulting the personalities of all our members with offensive language, and threatening to send "dead mice" to each of our League members. In addition, Shire wrote a few days ago, "Ctrip Luxury tour shady" Long Weibo has been deleted, even micro-blog account has been sealed. She suspected that Ctrip is under the "Black Hand", and Ctrip has not yet to Shire and more than 20 friends to come up with a solution. The reporter consulted the relevant lawyer about the incident. Lawyers said that Ctrip changes the itinerary, that is, unauthorized modification of the contract with the consumer, violating the service commitment to consumers, causing losses to consumers. and the subsequent handling of the threat of complaints, serious violations of the consumer's personal safety. Consumers are advised to use legal weapons to defend rights. China Tourism Research Institute, an expert who declined to be named, said that the service of the travel agency, including supplier selection and cooperation, is not a day's work. Ctrip is to book flights, hotels started, initially just to provide some of the packaging services, and the team travel holiday business time is still shallow, only rely on the acquisition of several travel agencies, service capacity is limited. And Ctrip has spent a lot of human capital to establish a call center, in the tourism industry also shows the limitations of its services. This is also the reason for the recent spate of complaints about holiday operations. As of the time, for this matter, Ctrip has not given a positive response.