Handle Nets dare to first, do the first crab eating enterprises

　　China's E-commerce industry after years of temptation, exploration and development, has become a household name consumption, people in the sigh of electricity to bring many conveniences of life, but also to the industry as a whole improve the level of service to provide more feedback and recommendations .

Group purchase, the new form of online shopping in the past two years, in order to provide services for businesses and consumers, but also constantly upgrade the service and quality of enterprises. March 9, handle network Nanjing branch "12315 Green channel" officially listed, this is also the 10th "12315 Green channel", the future will be opened in other 7 cities, the formation of a nationwide network-type solution to improve consumer satisfaction.

In cooperation with the State administration of Industry and Commerce, China Consumer Association and other competent units to discuss how to improve the service standards of group buying enterprises, the integrity of the business management, handle net become the first open "12315 green channel" of the group purchase enterprise, and quickly with the government departments across the country to cooperate to effectively solve the To the fastest speed for consumers worry.

In addition, the handle network has set up a consumer protection department, and with the Customer service center, call center and other three departments, together to build a set of pyramid structure of the service system, can be classified and graded treatment of complaints. "For businesses, for consumers, we must speak good faith, for consumers we have to have innovative technology and quality services." "Handle Nets Vice President New Lihau said.

"The consumer thing is the top priority. "A self-employed person who runs a restaurant for several years says. From the consumer point of view, no matter how the consumption patterns, access to safe and reliable services, is the ultimate goal of consumption. Although group buying is a new model of e-commerce derivative, but the consumer will contact with the merchant directly, this request handles the net besides from the source strict examination merchant qualification, is unconditionally solves any problem in the consumer experience for the user, through "12315 Green channel" and the Industry and Commerce Department linkage attack, enhances the consumer dispute resolution efficiency, Let consumers rest assured. Handle network set up a complaint center, call center will be transferred to the Headquarters Complaints Center, in the event of a major incident complaints, consumer rights and interests of the Department to deal with.

Handle nets for more than two years, quickly grow into the field of group buying leading enterprises, and handle network "user-centric" principle inseparable, whether it is "buy three packs" or "12315 green channel", Handle network Dare people First, gan to do the first "eat crabs" business, willing to promise more for consumers, To ensure that the purchase of the company's own services at the same time, so that consumers save "worries."

"It is the common responsibility of the whole society to protect the legitimate rights and interests of consumers," said Yang Hongzhan, secretary General of China Consumer Association. Service industry is the product of thousands of years, "word of Mouth" is a century old shop Operation Magic Weapon, the times rapidly changing, the consumption mode is constantly updated, but the quality of service will never change.