HC NET will pay more attention to buyer service

Absrtact: HC CEO Guo a few days ago in the open letter to the HC users that 2013, the HC network will pay more attention to the buyer service, gradually the focus of service from the seller side to the buyer side. Based on this, HC network 2013 years of strategic planning to establish around the three major strategic

HC Network CEO Guo recently in the open letter to the Hui Cong users that 2013, the HC network will pay more attention to the buyer service, gradually the focus of service from the seller side to the buyer side. Based on this, HC network 2013 Years of strategic planning established as "around the three strategies to meet the needs of SMEs, continue to develop through product innovation and value-added services to provide valuable services to SMEs." ”

HC CEO Guo

Guo that the Business-to-business platform at the beginning of more will be mainly service sellers, but when the user reaches a certain level, buyer service will be the decisive factor for the platform can Leap. "8 years ago we began to invest in customer service, set up a professional buyer service team, do online and offline procurement fair." 2012 We also launched a new product procurement pass, professional services buyers. Only the buyer's experience is good, willing to come to the platform procurement, the seller will get trading opportunities, platform value can be achieved. ”

Guo said in the letter, the transaction will be the most important part of the service of HC net buyer. In the area of standardization for small transactions, will simplify the transaction process, through the resolution of lengthy unnecessary process issues to help SMEs achieve efficient transactions, a variety of ancillary products such as payment tools are expected to be online this year. And for the bulk of the transaction, will be a deep match to do the shopping guide, to help buy, sell both sides to achieve transactions. Guo that business-to-business payment methods are unlikely to be across and that it is essential to help businesses achieve better transactions.

HC Network in the promotion of online transactions, has been doing a lot of efforts. Over the past few years, the continuous launch of the sale of Qualcomm, the King, the procurement fair, procurement, the top ten, such as a series of products to promote SME transactions. At the beginning of this year, the new e credit card, which was launched by the China Minsheng Bank Credit Card Center, helped SMEs to get through the financing link.

"The core of business-to-business trading is the buyer, the satisfaction of the buyer, whether the buyer will choose HC when there are many choices." "If we have achieved a phased success in the seller's service over the past few years, the success of the next buyer's battle will determine whether we can continue to succeed," said Guo, CEO of HC. Obviously, the investment in the buyer's service will not be as immediate as the seller's input, but this is the hurdle we have to go through and all the business-to-business platforms have to go through. ”

In addition, in the open letter, Guo continued to emphasize the wisdom of the three major strategies, namely, "focus on business-to-business domestic trade, industry vertical subdivision, trading + Media Services." Hui-Cong has been focused on domestic business business-to-business, the market structure and development of China's internal market understanding more clearly. Emphasis on professional vertical subdivision, so that the professional team for the corresponding industry to provide high-quality small and medium-sized information services. And the industry media is also the advantages of HC has been mainly for various industries to provide professional information services.

According to the data from the HC network, as of 2012, HC service of industrial products, consumer goods industry has more than 70, industrial chain across the country, the industry turnover of billions of billion, the website registered members more than 16 million, paying enterprises nearly 150,000.