How the service industry will be changed by location technology

According to foreign media reports, Field Service Management application Suite ServiceMax CEO Dave Jonod (Dave Yarnold) today published a signed article discussing the application of geographical location technology in the service industry, the following is a full text summary:

Location-oriented services for consumers springing up, they are ubiquitous, such as Uber, which can send a car to your doorstep, one times faster than a taxi, or application Bizzy, which shows where your friends have been eating recently and offers you recommendations for your friends.

But this revolutionary technology will not only change our consumption habits, but also change the way companies operate. First, cloud computing provides employees with the ability to stay in touch with the office at the same time. Geographical services now deepen this shift, and the most obvious areas are on-site services. You can understand this. Onsite service: Maintenance technicians spend most of their time in repairing machine equipment and getting the spare parts needed for maintenance.

Previously, field services used bulletin boards, spreadsheets, and instant stickers, where technicians contacted the main office primarily by telephone. However, the new cloud-based mobile solution can be "on the trip" to release work instructions, provide real-time query of warehouse inventory, and optimize the scheduling process based on geographical location. Because of the development of geographical location technology, the ancient Field service industry suddenly has the frontier color. Here are some of the best ways for businesses to use geographic location technology:

1 real-time tracking and display of position and state

The Field Service Manager can identify a technician's location, analyze his time on the road, find out if he is in a traffic jam, and schedule his breaks, which will help to schedule and reassign work based on whether the technician is in the vicinity of the repair site.

2 Inference delay

Dispatchers can anticipate delays and spare parts shortages, and adjust and optimize maintenance progress in real time.

3 Technical staff performance management

Geographic location technology can help managers see if technicians are off course, have a long break, and are late and leave early.

4 more accurate tracking

Location tracking can also automatically record arrival and departure times for more accurate costing.

5 reasonable arrangement of secondary maintenance tasks

Not all maintenance tasks are important, and Field Service dispatchers schedule tasks differently depending on the importance. Minor tasks are generally ranked at the end of a technician's maintenance schedule, but when a person is geographically close to a minor task location, scheduling can arrange for technicians to provide repair services nearby to save travel time.

6 more effective driving routes

Position perception can provide technicians with recent traffic and weather delays.

7 Contact your technical team on the road

When a task is received, the technician may encounter insufficient parts and tools. Geographic location technology can show which other technicians are nearby. After synchronizing their parts inventory, it's easy to see who has the parts you need and contact them directly. The system can also show the location of the nearest spare parts warehouse. This will help technicians complete maintenance work on the same day without having to rearrange the schedule. Imagine geographic location technology that allows a technician to quickly find another technician in the vicinity who has ready-made parts on hand, which is intelligent onsite service.

8 Better customer Communication

Location technology and cloud services also benefit customers. Imagine a situation where the system automatically sends a message to the customer reminding them that the technician is out of the 15-minute distance. This will bring great convenience to customers because the original 8-hour "waiting window period" was greatly shortened.