How to choose more reliable online travel products?

With the rise of group buying sites, more and more people are attracted by their ultra-low prices, choosing to order their products online. Online ordering, information is seriously asymmetric, tour groups to buy tricks and traps countless, slightly inattentive, easy to fall into it.

What is the overall status of the market for online shopping tourism products? In the existing environment, how to choose more reliable online tourism products? What should the industry and regulatory authorities do? A few days ago, reporters in this interview survey.

Consumer Experience

"Hainan 4 days 3 nights travel, just 400 yuan". A group buying site on the Super Low-cost Hainan Tour attracted the provincial residents of Mr. Zhao, he immediately picked up the phone, dial the website of the Customer Service hotline for consultation. After questioning, he understood: This 400 yuan includes 4 days and 3 nights tour in Hainan, starting from Guangzhou, excluding the cost of travelling from Taiyuan to Guangzhou.

After inquiring about the ticket information, Mr. Zhao decided to join the group. That's how he did it: the coupon is valid for this year, as long as the flight in the off-season when the purchase of two tickets to the local, other activities will not have to spend money, and the off-season Taiyuan round-trip ticket prices to Guangzhou only 1600 yuan, plus 400 yuan group purchase coupons, a total of 2000 yuan. Market, Taiyuan to Hainan tourism, travel agencies quote at least 3000 yuan, if you choose to buy online, the cost can be at least more than 1000 yuan.

So, Mr. Zhao on the Internet to pay success, bought two coupons, and in accordance with the travel coupons tips, 4 days in advance, to the site to call for a travel appointment, "My friends and I arrived in Guangzhou, found the website designated reception travel agent." But because our travel coupons are purchased from the Internet, the travel agency does not sign a contract with us, but gives a schedule of itinerary, and says that the 4-day accommodation is up to us. ”

Do you eat or live? What's the point? Mr. Zhao was puzzled, helpless people have arrived in Guangzhou, ticket money has been paid, so he did not think of the journey began later is worse: the coach is dirty and broken, the guide is not strong sense of responsibility, attractions tour time tight, 4 days arranged 9 shopping malls ...

After going home, Mr. Zhao calculate, this trip to Hainan, each cost more than 5,000 yuan, "figure save money, the last is more spent, but also the crime." "Mr. Zhao summed up his first time and should be the last time to buy tourism products."

Although encountered a network shopping traps, but because there is no invoices, insurance, and no travel contract, Mr. Zhao complaints no door, can only think of bad luck.

Mr. Zhao's experience is not a case, the reporter from the Provincial Tourism Bureau of Quality Supervision learned that the network to buy tourism products often, business dishonesty, not clear responsibility obligations, do not sign a travel contract is the main cause of such complaints frequently.

Online Travel Product Scanning

How many travel products are there on the Internet? How many people buy? The reporter opens the group buying website to search, chooses "The traveling" one item, has more than 1400 products, apart, has all.

Only 198 yuan, you can enjoy the original price of 1280 yuan Hainan five days four nights Sunshine Romantic tour! Crazy Hainan Tourism action began, the most affordable Hainan tour, absolutely cost-effective!! Travel is so simple, travel is so cheap, move quickly, let you swim Hainan! Go to the seaside and start your romantic trip!

208 Bucks! Hong Kong Ocean Park + Wax Museum! Let you enjoy the original price 3580 Yuan 3 days 2 nights Hong Kong double package, boutique route, Ocean Park + Huangdaxian Temple + Star Avenue + Victoria Night Tour + exhibition Center Shallow bay + Samsung Hotel + Travel Agency Liability insurance! Also send a value of 60 Hong Kong mobile phone card! Super long period of validity, anytime travel, we together crazy happy ...

Beyond the imagination of the low-priced, super attractive advertising words, how can not be exciting. The reporter sees each buys the information to show after, already had hundreds of people to buy successfully.

The reporter contacted one of the group buying website customer service personnel, the other side said that the site and local travel agents signed a cooperation agreement, but the specific itinerary of the arrangements, buyers need to consult the travel agency. "such as travel coupons such as ticketing products, we generally do not support the" expired consumption can be refunded, because this part of the product has a clear consumption time, the purchase volume is also very large, if the refund, for us to lose too much. ”

An industry personage who has worked in the group buying website said, to the group buying website, in the choice tourism cooperation merchant, as far as possible consummates the cooperation provision, to the product service terms as far as possible detailed description, will "not consume may refund" to include in the contract, in order to protect the participation group Consumer's benefit

Interpretation of the industry: before the sale of their own account

"A penny a penny," Shanxi Bao, deputy general manager of Tourism Dong Jue pointed to the online tour product group purchase, with this sentence the simplest words to express the views of a person in the industry.

Dong Jue from many group purchase information randomly open a, "only 550 yuan to enjoy the original price of 1380 Yuan Hong Kong and Macao four days three nights quality tour." In this message, he began to analyze the mystery of the reporter.

This product is from the beginning of Shenzhen, from Taiyuan to Shenzhen, as well as the cost of eating and living in Shenzhen to be borne by the tourists themselves. Recently, Taiyuan round-trip ticket price of more than 3,000 yuan.

Product Introduction 550 includes: Guide tips, pass visa fees, 3 nights three-star hotel, 4 is 3 breakfast, travel agency liability insurance 100,000, but also send 120 Yuan telephone card + English conversion socket + backpack + map.

In fact, according to the travel agency of Hong Kong and Macao market Understanding, live three-star hotel 3 nights about 800 yuan, eat at least 100 yuan a day, guide the whole tip 170 yuan, port service fee 50 yuan. Such a plus, 550 yuan quotation, in each guest, travel agency must compensate at least 500 yuan.

"This obviously belongs to the business model of the 0 negative fares, the travel agency posted so much money, certainly must find a way to earn back." So, all kinds of out-of-pocket projects, all kinds of shopping spots. Low-priced products, quality is difficult to guarantee. "Dong Jue said.

So, how to choose more standardized tourism products on the Internet? The easiest way for Dong Jue to teach all friends who love to travel: Before going out, I first calculate the account, hotel, transportation, tickets, meals and other major expenses listed to add, and then the results and online quotes, if the other quotes in their own figure out the number of more than 40 percent, 80 percent below, basically the product is more reliable, Can be combined to measure other factors, and then to choose, if less than 40 percent, advised not to hand, it is possible to hide traps.

Regulatory difficulties: regulations need to be promulgated

Provincial tourism quality supervision of the relevant officials said, group purchase tourism products There are two main models, one is the website signed cooperation agreement with the travel agency; In comparison, the latter has more problems. "Today, the establishment of web technology has been very mature, an ordinary college students can build a Web site overnight, the credibility of their products is questionable." "The person in charge of the introduction, in order to improve the trust of consumers, there has been a group buying site with a famous travel agent under the banner of selling tourism products, and the travel agent has never received the invitation to cooperate with the site, but also do not know that they have been stolen by others name. "If you have questions, please call the advisory telephone", "business reserves the right to final interpretation", these two words are consumers encounter infringement, the most heard answer. As a result of the group buying network and business between the responsibility is unclear, coupled with many businesses due to the size and resources of the limitations, once the consumer disputes, buy nets and merchants on the mutual buck, it is difficult to solve after a short period of after-sale problems, and thus damage to consumer rights.

On the Internet a large number of tourists to buy products, provincial tourism bureau officials said that the tourism electronic trading is the future development trend, to take online booking, whether for travel agencies, or tourists, are more convenient and more environmentally friendly energy conservation. But how to find a reliable product in the actual operation? The person responsible for recommending the vast number of consumers, should log on to the regular travel agency website, booking tourism products, can not blindly covet low prices, so that the league to buy traps. "Before travel, remember two points: must be with the organization travel units signed tourism contract, regardless of paper or electronic version; all the units operating tourism products must have relevant qualifications, whether online or physical stores, so, remember to check each other's qualifications. ”

Online group purchase of tourism products if the infringement, the complaint, usually involves three locations: the location of tourists, site, tourist destinations, which also increased the travel Supervision Department investigation, evidence of difficulty. In addition, online products do not have entities to operate the shop, law enforcement agents are difficult to find; consumer group purchase tourism products usually do not have detailed travel contracts, lack of evidence of human rights. "From the current market situation, it is urgent to introduce relevant laws and regulations, standardize the online tourism products market, to provide the basis for regulatory authorities to enforce law." "Reporter Zhaolina