HP unveils new SaaS product Veil: Service Anywhere

Corporate It is passionate about SaaS, and HP has recently begun to enter service Anywhere, a new SaaS product.

According to IDC's recent report, the Cloud software market in 2011 is 22.9 billion dollars, will rise to 67.3 billion U.S. dollars in 2016, composite annual growth rate of 24%. SaaS-based system management software is growing at a slightly lower--19.6%. such as Help desk, performance management, configuration and automation, etc.

"About 75% of the businesses I've seen have at least one list of SaaS names," said Jarod Greene, a Gartner analyst at the desk. "SaaS-based products represent only 10% of the market today, but he predicts 2015, a number that can reach 50%."

SaaS Help Desk products are included, but not limited here. In addition to HP, there are servicenow desks, CA Nimbus and BMC Remedyforce, and small vendor products such as Cherwell Software, Hornbill, and Axios Bae.

SaaS makes transactions simpler

With so many competitors, it's wise for HP to start service anywhere early. HP has been in the field of IT Service Management (ITSM) for a long time and acquired service Manager from Peregrine Bae in 2005. Greene believes that many customers will still use the previous version of the acquisition and are keen to evaluate alternatives. HP's early attempts at the SaaS service desk did not leave a warm response.

Greene said: "HP to do is to keep good customers." ”

For this, HP believes that service anywhere brings good luck. Multiple tenant platforms provide the necessary, unexpected, problem, and change management as it comes from the cloud, so it is easier to start and run without upfront funding. This includes several embedded ITIL workflows and guarantees for simple upgrades without code configuration.

"When we look at our products, we find that the tools need to be simple, simple and simple," said Bob Darroch, HP's product manager. ”

Service anywhere also has some advanced features: Social collaboration features to share record views and exchanges, and integration, these via local HP Universal revisit Management database and HP Universal Discovery Point-to-Point Virtual private network connection implementation.

SaaS buyers need to be aware

But Greene reminds you that SaaS based software such as a help desk is not an overnight thing for every business.

For example, a SaaS kit can usually have a few products that you don't use. Greene said: "Many modules you do not use, you can only buy the last software, this may not be financially meaningful"

When it comes to fiscal significance, companies have to rethink whether SaaS is really a better choice.

"Over the long term, total ownership costs are higher than you buy premise products, and the first two years are fine, and spending is likely to rise after that." ”

"Some early SaaS buyers are beginning to understand this lesson," he said. Greene added. He says 30% of SaaS help desk customers have decided to use the original scheme for the next two years.

Greene recommends that if you choose SaaS, consider whether the vendor is premise and SaaS, and whether you can provide authorization options for both modes.

"Customers are concerned about whether the solution is easy to use, meet business requirements, and that SaaS meets the requirements, but on-premises can support it soon." ”

(Responsible editor: The good of the Legacy)