Internal systems also require user experience design

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Many internal systems are becoming more and more difficult to use, low productivity, but also in the destruction of staff "will." Many employees from the first day into the company, began to receive training how to use the system: "This is my job, I have to endure." Really was engaged in the collapse, like me, angry green A: "NND, really hard to use ~"

In the development of internal systems, designers tend to ignore the user's feelings, which gives them an illusion: "I do the system, the staff use no problem, even if there is a problem, but also can be trained." I have participated in several internal system design review, heard the most words is: "This can not do, the cost is too high, will affect the release of the project!" "," All right, this place can be trained, we will know "... But have designers ever thought about how much time it would cost our users to save this development time?

Dinner at night, was asked by a designer: "Qingyun, how to handle the company's internal system interface interaction design?" Design more, the development cost went up; not designed, these engineers will make this system extremely difficult to use. ... "Indeed, there is such a problem now." In general, the design of internal management system, will feel that since the internal system, the use of the relatively fixed population, but also can be training. So, as long as the function is good, and as for the other can be put aside, as for the so-called user experience, will not be taken into account. But is this really a factor to be considered?

Does the internal system also require interactive design? Yes.

The key is how to implement the efficient interactive design scheme under the low cost framework.

In fact, we recall three factors that affect product development: business, technology, and users. Technology and users naturally do not have to say that business people may feel nothing to do with the internal system, but if I change the word "Company cost", I might not think so. Yes, the efficiency of the internal system will directly affect the cost of the company. An employee can solve the problem 1 hours, in this system need 2 hours to complete, this cost comes out. Therefore, the development of the internal system is also limited by these factors.

Of course, designers do not have the same design as Taobao design the company's internal system, which is indeed a bit "not cost-effective", our users are indeed able to be trained. So how to grasp this yardstick?

The user does not know, is not clear, does not understand, but informs the user, the user will know and can understand clearly the function or the design, can carry on the training. For example, we put some of the functions of the entrance is not very obvious place, or put some action buttons in a unified place, and so on. Although there must be some optimization in the design, but will not affect the user to understand the future operations, then these designs as a backend system can be accepted.

The user already knows, but even if knows, also can mistake, even error. There is no way to train these things, for example: We put all the buttons together, but the buttons are very small and the spacing is particularly dense. The operator will still be wrong even if he knows the function of each button is needed. The product is not available, such design is no way to train. So, you need to design.

Finally, we know that the goal of the background system is to improve work efficiency, then "efficiency" must be the impact of the background system design key factors. Therefore, the impact of the "efficiency" of the task must be carefully considered and design, this can truly achieve the purpose of our background system design: To enable employees to work more efficiently, improve the well-being of employees, reduce the company's operating costs.

Source: http://ued.taobao.com/blog/2010/11/10/internal_system_ux/