Nanhai Network launched the "Network 3.15" series of reports, say your unhappy online shopping experience

Nanhai Network Haikou, March 12 (South China Sea Network reporter Yang Shiying intern Tan Bong) Now, online shopping is no longer what new, how to safe shopping? Defending their rights has become the most eager to solve the problem of online shopping fans, but also to explore a more enthusiastic topic. In 3.15 consumer Rights Day approaching, the South China Sea Network launched the "Network 3.15" series of reports, if you have experienced an unpleasant online shopping experience, you are welcome to "spit", if you have any good online shopping rights advice, but also welcome you to interact with the vast number of consumers.

According to the relevant survey and statistics, as of 2011, the total number of Chinese online shopping has exceeded 203 million, 2011 net sales reached 801.9 billion yuan, an increase of 56%, 2012 China's online shopping market Size forecast will exceed 1 trillion yuan. Have you ever been surprised to hear such a bunch of data? As the network becomes more and more popular, online shopping in people's life increasingly popular, but in the convenience of shopping at the same time, fraud, poor quality, untrue description, exchange difficulties and so on more and more network to buy fans into the "mud".

March 8, the king of Haikou, while "Samba", online snapped up to a 120 yuan discount summer, 3 days later, clothes Express home to see, found that with their own on the site to see the picture is not the same, "although the style is the same, but the quality is significantly more than the picture on the time, even the color is different." "Ms. Wang suspected that the pictures on the Internet were real brand clothes and sold them as inferior imitation goods." However, when she proposed to return, the seller said, the shop has clearly stipulated that the quality of the problem is not returned, you can exchange, but the postage is borne by the buyer. Ms. Wang can only be dumb to eat coptis, the reason is not helpful.

However, many netizens reflect that in real life shopping rights are also a program to block, in our country for the network operating enterprises lack of integrity awareness of the laws and regulations are not perfect, Ms. Wang encountered such a situation is only the tip of the iceberg.

Recently， CCTV 3.15 Party released a series of various clues summary statistics, online purchase complaints volume ranked first in each consumer field, the main problem focused on the quality of goods and the description does not match, shoddy, selling fake and shoddy goods, buy fakes after the business disappeared can not protect the rights, purchase rules or services at will change, network shopping after-sales service can not be guaranteed. In addition, with the network shopping matching express service problems are also more, mainly express delays, loss of damage, price opacity, claims difficulties, the first sign and then inspection, refused door-to-door.

In the 2011 China E-commerce Market Data Monitoring report published on March 8, the same shows: 2011 "China's E-commerce complaints and Rights protection public Service platform" received a total of 100,000 e-commerce complaints cases, including online shopping complaints accounted for 52% of the overall complaint. In this, Taobao, Jingdong Mall, Dangdang and other well-known network shopping enterprises, as well as high peer network, the mass Comment Group, litters Group of well-known group buying enterprises have become a complaint hot enterprises.

Have you encountered the same problem as a consumer of online shopping? What did you do with it? South China Sea Network launched the "online shopping survey", will focus on the network to buy 10 "sin", online shopping security process to know how many, encounter net purchase infringement how to do series of topics, sincerely invite you to speak freely, talk about your online shopping story, we discuss the long network shopping on the road, how to our online purchase rights banner raised higher, more prison.

2012 Online Shopping Survey

1,

NET buys eight "sins", you encounter several?

Sellers slow delivery, wrong goods

"Express" Change "slow Pass"

Many fakes, merchandise and advertising do not match, shoddy

Sign The courier does not let the inspection

Encounter "phishing" scam

Payment success does not show transactions

"Bad comment" encountered the seller malicious harassment

Sellers service attitude is bad, return the responsibility to shirk

2,

How do you deal with infringement of net purchase?

I don't know how to complain.

directly to the seller to negotiate solutions

Directly to the relevant departments to complain, reflect

First find the seller to solve the problem, no more complaints to the relevant departments

To waive a complaint or take any action