NET purchase new rules: The user "Cooling-off period" can be unreasonably canceled orders

Absrtact: April 14 News, the Ministry of Commerce 12th issued a new regulation of the Internet to be widely concerned about, which allows consumers for a period of time no reason to cancel orders is to trigger a netizen on the Tencent Weibo, many netizens worry, no reason to cancel the cost of the order will be the most

April 14 News, the Ministry of Commerce 12th issued a new regulation of the Internet to be widely concerned about, which "allow consumers for a period of time without reason to cancel orders" is to trigger a netizen in Tencent Weibo on the hot discussion, many netizens worry, no reason to cancel the cost of the order will ultimately be borne by consumers, Electric traders worry about the new rules as a tool for malicious opponents.

NET purchase new rules: The user "Cooling-off period" can be unreasonably canceled orders

April 12, the Ministry of Commerce issued "Third-party E-commerce trading Platform Service specification", the third party E-commerce trading platform proposed a set of transaction dispute mechanism.

In the process of online shopping, because a lot of consumers are impulsive purchase, often after a single regret, for this reason, the "norms" recommended Third-party E-commerce trading platform to establish a cooling-off period system, allowing consumers in the cooling-off period without reason to cancel the order.

In addition to the proposed "Cooling-off period" system, the "standard" also recommended that the Third-party E-commerce trading platform should be built off-site backup, set up a disaster recovery system and contingency plans, platform to change the site "rules" to be announced in advance 30th; The above provisions have also aroused widespread concern.

Industry: "Norms" sword refers to Consumer-to-consumer, group purchase

In accordance with the provisions of the "Norms", the so-called Third-party E-commerce trading platform, "refers to the electronic commerce activities for the transaction of both sides or parties to provide transaction matchmaking and related services to the total information network system."

The code also proposes two concepts, a platform operator means a natural person, legal person and other organization engaged in the operation of a third party trading platform and providing services for both parties to the transaction, and one is an operator in the station who is a natural person, legal person and other organization engaged in transactions and related services activities on an E-commerce trading platform.

Insiders pointed out that, from the "norms", which refers to the so-called Third-party E-commerce trading platform, as the consumer enterprises generally direct to consumers, so the provisions are more refer to consumer-to-consumer and such as the model of group buying platform-oriented E-commerce enterprises, "if combined with the current situation of domestic e-commerce, can be understood as ' Standard Consumer-to-consumer ', of course, because the big heat also led to the rise in complaints, but also in the list of norms.

How to eliminate malicious competition, cost who bear?

The Ministry of Commerce online purchase of new rules with the media and through the rapid spread of micro-bo, and immediately become a micro-Bo Netizen controversy hot spot, applauded the public, of course, many of them in the industry for the new rules, especially the consumer cooling-off period can be unreasonably canceled orders this provision concerns.

Domestic group buying website fierce buy NET founder Zhang Zhiyong point out, the third party platform's nuclear weapon or price, if enforcement, then the final cost will inevitably pressure on the consumer body, that is, hard to carry out, the merchant must raise prices.

Women's fashion Beauty makeup limited time discount shopping platform "Poly beauty Products" Vice President Shanhong is worried, although the hope that the long-term development of the enterprise must stand in the user's position, but "unreasonable by the cancellation of orders" may cause enterprises encounter from competitors unconventional means, or even malicious competition, Even aggravate some users irresponsible purchase and return goods behavior.

There are microblogging users to point out that from the consumer point of view, "unreasonable by the cancellation of orders" such a new regulation is really in place, it seems to protect the interests of consumers, but also to create a safe experience of a better shopping environment, but for that, orders in transit and suddenly encounter consumer cancellation, which accumulated hidden huge cost who to bear?

Liu Xingliang, a well-known internet person, suggests that, although the "Cooling-off period" is a good policy, it should be more reasonable in terms of time, and in the implementation of the strength of the weak, because "the number of good online shopping regulations are rain blowing wind."

In addition, many Tencent Weibo netizens also called for the Ministry of Commerce promulgated the "norms" of the implementation of the rules, the current "Norms" is too general and difficult to implement, "such as the Cooling-off period to cancel the unconditional order, how to standardize, how to bear costs, Cooling-off period in the end how long and so many

Micro-Bo Hot discussion of the Ministry of Commerce network purchase new rules:

Handle Network CEO Wu: Handle nets firmly support the network to buy new rules, we have done, handle the Nets three packs covered the first and fifth, 第二、三、四条 is what we have been doing.

Huang Zhihua CEO: The new rules from a larger level on the purchase and online purchase of the site to limit the market, conducive to further regulation, the disappearance of small Web sites can save many unnecessary losses for consumers, but also the industry's regular site less winging.

Zhang Zhiyong founder of the network: if encouraged, for hindsight, the third party has long encouraged the "7th unconditional return", "truthfully described" "first paid", there are "false one compensation three" "Lightning shipments" it; if forced, wool out of sheep, cost transfer will inevitably lead to price increases.

Internet celebrity Liu Xingliang: The Ministry of Commerce to buy new rules of the feeling: 1, the provisions are good rules, but doubt the executive power. In recent years, the number of good internet shopping regulations are blowing wind. 2, Cooling-off period is a good thing, because the internet shopping there are too many factors of calm, and even many users because of the network is not familiar with the wrong operation. 3, even backup also need mandatory rules, this is a very pregnant feeling. 4, margin at this stage still a bit utopian, this estimate is the most difficult to carry out.

Wu Jian: From the consumer point of view, such a new regulation is really in place, it seems to completely protect the interests of consumers, but also to create a safe experience of a better shopping environment, but the business will have headaches, orders in transit and consumers canceled, which accumulated huge costs who to bear? Provisions in the formulation of the need to consider a more comprehensive, binding business to protect consumers is good, but the implementation of the entire industry, it is difficult to estimate the difficulty!

Hombellin: Unconditional protection of buyers, this is inconsistent with market rules.

Lu Ke: To prevent unscrupulous businesses to hire people, malicious shot empty competitor merchandise to cancel orders, in this way to suppress competitors. This kind of event once in Taobao staged, worth beware!

Aramus (Weibo): Who knows how many "new rules" have been made in the Ministry of Commerce over the years? How much has been implemented? Save it! Platform change rules in advance publicity, contract law is so required, the Ministry of Commerce does not need to repeat. and legal robbery, and industrial and commercial Rob, the Ministry of Commerce is not find their own positioning!

China Dragon: The Ministry of Commerce publishes the new rules: users can return unconditionally. We consumers can buy it at ease.

Bear: It is a good thing for the state to have a definition of net rules, hoping to become standard in the industry.

Casno Casino: The revelation to us is that, as enterprises, especially brand enterprises, to more conform to the trend, responsible for consumers.

Yong: is not the development of electricity business, how more and more severe, but this is good, the industry can be benign development

Yenting: New rules, but according to China's civil nature, I am afraid sellers are hard ~ ~

Long line of the world: return can, round-trip freight, packaging fees should be charged by the impulse, if the transport process damaged, should also be the impulse to pay. Or the Ministry of Commerce to make a provision for the transport of damaged goods.

July Snow: Do not support this network to buy new rules, no reason to return is OK, but to ensure that the goods are intact, there is no unpacking under the premise can be, to buy a period of time and do not want to back again, the goods sold to whom? Does the seller have to bear it? The more such conditions cause buyers want to buy, want to retreat, find a variety of reasons to refuse to pay the postage, now the quality of people are not so high, will only for their own interests

Wings: Now online shopping is the most worrying is 1 logistics, 2 | Counterfeit goods, 3 after-sales service protection.