NoWait: Let "cargo" more pleasant to wait

NoWait optimizes the time for diners, allowing restaurants to turn over more quickly and receive more guests. Ding Taifeng, a Taiwanese restaurant chain, has a tricky problem to solve after opening a store in the US: it usually takes about one hours to get a seat. To solve this problem, they found a mobile tool called nowait. "Our stores receive up to 2000 guests a day," said Aaron Yang, partner and operations manager at the US branch of Ding Tai Fung. NoWait has become a necessary tool, and the operators and customers of each chain restaurant have given them positive feedback. We found that the customer's waiting time was significantly shortened. "The Chinese restaurant, which is a small steamed bun, has stores in 10 countries around the world and currently uses nowait in 6 stores in the United States," he said. NoWait's founder, Robb Myer, often had to wait a long time to eat at his favorite restaurant. Myer was the director of an employee welfare and consumer health enterprise. In 2010, he developed nowait with developers James Belt and Richard Colvin, as well as marketing staff Luke Panza, on the ipad, which shifted the traditional equal-bit plates from paper to tablet computers. When diners arrive at the restaurant, they only have to supply their cell phone numbers to the restaurant and they will receive a message with an equal-digit number. When they call their numbers, diners receive another reminder message so they don't have to sit at the front of the restaurant with the plate, but they can go around a bit. As for the restaurant, the restaurant manager can know by nowait how long the customer outside the door has been waiting, and can also use its seating chart function to see the seating in the dining room; there is a progress bar next to each seat on this seating chart, It allows the manager to know how long the customers in these seats will be able to finish their meal. In addition, after closing the restaurant every day, managers can also receive an email to learn about the number of diners that day, the accuracy of equal-time forecasts, and the number of guests who give up their places. In February 2014, Myer and his team in Pittsburg launched a consumer version of NoWait's iOS client and Android client that consumers can use to add diners and view the level of progress. In addition, the app also has suggestions for other restaurants to use "features that users can use to advise their favorite restaurants to start using nowait." In the first 3 months, users made 80,000 recommendations for 13,000 American restaurants. NoWait says they now reserve seats for 5 million diners a month, compared with a 2012 figure of only 700,000. Myer says restaurants that use nowait can turn over more quickly and eventually receive more guests. NoWait free version of the restaurant can be arranged in 200 per monthSeating reservation, Standard Edition can be arranged up to 1200 places, and has personalized text messages, two-way text messages and other additional functions such as time forecast, service charge for 119 U.S. dollars per month. They also have enterprise-version clients for large customers and are currently using corporate-version restaurants including Buffalo Wild Wings, the watch and on the border. NoWait's next step is to get more than $15 million trillion in funding from investors such as Birchmere Ventures and drive capital. After the financing, their business scope will be no longer limited to restaurant reservations, will also include such as hospital waiting for services. Now we can only wait for them to develop, of course, it is worthwhile waiting for such a business.